CrawlJobs Logo
Palo Alto Networks Italia Logo Palo Alto Networks Italia · IT - Administration

Service Delivery Leader

Australia, North Sydney · Job Posted May 14, 2026
Apply Position
Job Link Share

Job Description

The Service Delivery Leader is an expert-level, high-visibility role within the GCS organisation. This position is responsible for the post-sales strategic orchestration and commercial expansion of our most complex, large-scale accounts. The successful candidate will act as a 'Chief of Staff' for service delivery, ensuring that our technology creates measurable business value for the customer while driving proactive service monetisation for the business.

Job Responsibility

  • Strategic Executive Alignment: Build and maintain high-impact relationships with C-suite and senior-level stakeholders (including CTOs, CISOs, and Department Heads). Act as a trusted advisor, aligning our service delivery with the customer’s overarching business transformation goals.
  • Commercial Growth & Opportunity Capture: Partner proactively with Sales to identify and execute strategic plays. Being instrumental in expanding the platform footprint and securing high-value opportunities by demonstrating the tangible ROI of our service delivery.
  • Account Health & Value Realisation: Act as the primary bridge between the customer’s long-term vision and our technical service roadmap. By ensuring consistent value realisation and operational excellence, the SDL will mitigate risk, prevent churn, and create a foundation for maximum footprint expansion.
  • Executive Escalation Management: Serve as the autonomous point of contact for complex, high-pressure escalations, providing confident de-escalation and resolution at the executive level.
  • Technical Roadmap Guidance: Translate complex business requirements into service delivery strategies, confidently discussing technology roadmaps and platform evolution with technical leaders.
  • Cross-Functional Partnership: Drive tight Sales-to-Service handoffs and navigate internal matrixed organisations to advocate for customer requirements and product enhancements.

Requirements

  • 8+ years of professional experience in a customer-facing role, managing high-touch, high visibility post-sales engagements
  • Strategic Leadership: Proven track record of managing enterprise-scale accounts
  • Commercial Acumen: Demonstrated ability to identify commercial 'white space' and partner with Sales to drive service revenue.
  • Communication: Expert-level verbal and written communication skills, with the ability to influence at the C-suite level.
  • Operational Independence: Ability to work with minimal oversight in high-stakes environments where decision-making has significant revenue and reputational impact.
  • Proven results working as a trusted advisor to drive business value for customers, including the ability to interact with C-suite through client teams at various levels of technical and non-technical depth
  • Expertise in customer guidance throughout their Journey focusing on Value Realization in addition managing customer escalations, balancing customer expectations, and negotiating successful resolutions
  • Thrive in a matrixed, team environment, anchored by our values of Collaboration, Disruption, Execution, Inclusion, and Integrity

Nice to have

  • Bonus - Client-focused program management
  • Bonus - Skilled in customer success software (i.e. Gainsight, Salesforce, Smartsheet, Clarizen, Jira)
Palo Alto Networks Italia - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Service Delivery Leader

8 matching positions

Service Delivery Leader

The Service Delivery Leader (SDL) serves as the primary 'Voice of the Customer' ...
Location
Location
United States , California
Salary
Salary:
123000.00 - 200000.00 USD / Year
paloaltonetworks.it Logo
Palo Alto Networks Italia
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • At least 7+ years in high-touch, customer-facing service engagement management
  • Proven experience delivering large technology programs in at least two areas: Network Security, Cloud Security, Product Development, or Security Operations
  • A track record of navigating highly matrixed organizations and mediating conflict to foster healthy dialogue
  • Exceptional communication skills with the ability to deliver technical presentations to customer management
  • PMP certification is a plus
  • Proficiency in CRM and customer success tools (e.g., Gainsight, Salesforce, Jira) is highly valued
Job Responsibility
Job Responsibility
  • Take full ownership of relationships within the customer organization, ranging from technical end-users to the C-suite (CISO, CIO, CTO)
  • Collaborate with Sales teams to develop success plans, monitor account health, and identify opportunities for renewals or expansion
  • Act as a critical escalation point, providing proactive advice to ensure stakeholder alignment and high client satisfaction (CSAT)
  • Measure and report on essential success metrics, including Net Promoter Scores (NPS), SLAs, and value realization
  • Support pre-sales activities by acting as a delivery expert to translate complex business requirements into actionable service capabilities
What we offer
What we offer
  • Restricted stock units
  • Bonus
  • Fulltime
Read More
Arrow Right

Service Delivery Leader

The Service Delivery Leader (SDL) serves as the primary Voice of the Customer fo...
Location
Location
United States , California
Salary
Salary:
140000.00 - 226500.00 USD / Year
paloaltonetworks.it Logo
Palo Alto Networks Italia
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • At least 7+ years in high-touch, customer-facing service engagement management
  • Proven experience delivering large technology programs in at least two areas: Network Security, Cloud Security, Product Development, or Security Operations
  • A track record of navigating highly matrixed organizations and mediating conflict to foster healthy dialogue
  • Exceptional communication skills with the ability to deliver technical presentations to customer management
  • PMP certification is a plus
  • Proficiency in CRM and customer success tools (e.g., Gainsight, Salesforce, Jira) is highly valued.
Job Responsibility
Job Responsibility
  • Take full ownership of relationships within the customer organization, ranging from technical end-users to the C-suite (CISO, CIO, CTO)
  • Collaborate with Sales teams to develop success plans, monitor account health, and identify opportunities for renewals or expansion
  • Act as a critical escalation point, providing proactive advice to ensure stakeholder alignment and high client satisfaction (CSAT)
  • Measure and report on essential success metrics, including Net Promoter Scores (NPS), SLAs, and value realization
  • Support pre-sales activities by acting as a delivery expert to translate complex business requirements into actionable service capabilities.
What we offer
What we offer
  • Restricted stock units
  • Bonus
  • Fulltime
Read More
Arrow Right

Service Delivery Leader

The Service Delivery Leader (SDL) serves as the primary "Voice of the Customer" ...
Location
Location
United States , Illinois
Salary
Salary:
123000.00 - 200000.00 USD / Year
paloaltonetworks.it Logo
Palo Alto Networks Italia
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • At least 7+ years in high-touch, customer-facing service engagement management
  • Proven experience delivering large technology programs in at least two areas: Network Security, Cloud Security, Product Development, or Security Operations
  • A track record of navigating highly matrixed organizations and mediating conflict to foster healthy dialogue
  • Exceptional communication skills with the ability to deliver technical presentations to customer management
Job Responsibility
Job Responsibility
  • Take full ownership of relationships within the customer organization, ranging from technical end-users to the C-suite (CISO, CIO, CTO)
  • Collaborate with Sales teams to develop success plans, monitor account health, and identify opportunities for renewals or expansion
  • Act as a critical escalation point, providing proactive advice to ensure stakeholder alignment and high client satisfaction (CSAT)
  • Measure and report on essential success metrics, including Net Promoter Scores (NPS), SLAs, and value realization
  • Support pre-sales activities by acting as a delivery expert to translate complex business requirements into actionable service capabilities
  • Fulltime
Read More
Arrow Right

Service Delivery Leader

The Service Delivery Leader (SDL) serves as the primary "Voice of the Customer" ...
Location
Location
United States , Texas
Salary
Salary:
123000.00 - 200000.00 USD / Year
paloaltonetworks.it Logo
Palo Alto Networks Italia
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Professional Background: At least 7+ years in high-touch, customer-facing service engagement management
  • Technical Domain Expertise: Proven experience delivering large technology programs in at least two areas: Network Security, Cloud Security, Product Development, or Security Operations
  • Leadership Skills: A track record of navigating highly matrixed organizations and mediating conflict to foster healthy dialogue
  • Soft Skills: Exceptional communication skills with the ability to deliver technical presentations to customer management
Job Responsibility
Job Responsibility
  • Account Management: Take full ownership of relationships within the customer organization, ranging from technical end-users to the C-suite (CISO, CIO, CTO)
  • Strategic Partnership: Collaborate with Sales teams to develop success plans, monitor account health, and identify opportunities for renewals or expansion
  • Delivery Execution: Act as a critical escalation point, providing proactive advice to ensure stakeholder alignment and high client satisfaction (CSAT)
  • Performance Tracking: Measure and report on essential success metrics, including Net Promoter Scores (NPS), SLAs, and value realization
  • Opportunity Management: Support pre-sales activities by acting as a delivery expert to translate complex business requirements into actionable service capabilities
  • Fulltime
Read More
Arrow Right

Service Delivery Leader

Service Delivery Leaders serve with an account-centric focus managing the custom...
Location
Location
France , Paris
Salary
Salary:
Not provided
paloaltonetworks.it Logo
Palo Alto Networks Italia
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 8+ years of professional experience in a customer-facing role, managing high-touch, high visibility post-sales engagements
  • Specialization in software product and service delivery to strategic customers with an expertise in 1+ of the following areas Cloud Security DevSecOps Network Security Security Operations
  • Proven results working as a trusted advisor to drive business value for customers, including the ability to interact with C-suite through client teams at various levels of technical and non-technical depth
  • Expertise in customer guidance throughout their Journey focusing on Value Realization in addition managing customer escalations, balancing customer expectations, and negotiating successful resolution
  • Thrive in a matrixed, team environment, anchored by our values of Collaboration, Disruption, Execution, Inclusion, and Integrity
  • Current, valid, and transferable UK Security Clearance (SC) is required
  • Fluent French and English languages are mandatory
Job Responsibility
Job Responsibility
  • Serve with an account-centric focus managing the customer lifecycle serving as the Voice of the Customer
  • Operate as the point of contact for the post-sales journey driving adoption and consumption across the breadth of Palo Alto Networks’ products
  • Work with customers to deliver value and maximize the security & value of their investments in Palo Alto Networks products
  • Work closely with CISOs, CTOs, and Security, Cloud, Network and other technical teams throughout the world’s largest and most well-known organizations
  • Account Management Key account ownership and relationship management for Palo Alto Networks’ largest customers
  • Operate as primary point of contact for multiple product lines supporting the customer journey
  • Operating cross-functionally with clients, end user through C-suite, and internal partners across product lines - Cloud, DevSecOps, Network, and AI security
  • Own customer planning, deployment, adoption, account-level reviews, and escalations
  • Builds and manages the customized product delivery to the customer’s tech environment
  • Understands Customer Security Priorities and is able to translate it to Success Plans
  • Fulltime
Read More
Arrow Right

Service Delivery Leader

Service Delivery Leaders serve with an account-centric focus managing the custom...
Location
Location
United Kingdom , London
Salary
Salary:
Not provided
paloaltonetworks.it Logo
Palo Alto Networks Italia
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 8+ years of professional experience in a customer-facing role, managing high-touch, high visibility post-sales engagements
  • Specialization in software product and service delivery to strategic customers with an expertise in 1+ of the following areas: Cloud Security, DevSecOps, Network Security, Security Operations
  • Proven results working as a trusted advisor to drive business value for customers, including the ability to interact with C-suite through client teams at various levels of technical and non-technical depth
  • Expertise in customer guidance throughout their Journey focusing on Value Realization in addition managing customer escalations, balancing customer expectations, and negotiating successful resolutions
  • Thrive in a matrixed, team environment, anchored by our values of Collaboration, Disruption, Execution, Inclusion, and Integrity
  • Current, valid, and transferable UK Security Clearance (SC) is required
Job Responsibility
Job Responsibility
  • Serve with an account-centric focus managing the customer lifecycle serving as the Voice of the Customer
  • Operate as the point of contact for the post-sales journey driving adoption and consumption across the breadth of Palo Alto Networks’ products
  • Work with customers to deliver value and maximize the security & value of their investments in Palo Alto Networks products
  • Work closely with CISOs, CTOs, and Security, Cloud, Network and other technical teams throughout the world’s largest and most well-known organizations
  • Account Management Key account ownership and relationship management for Palo Alto Networks’ largest customers
  • Operate as primary point of contact for multiple product lines supporting the customer journey
  • Operating cross-functionally with clients, end user through C-suite, and internal partners across product lines - Cloud, DevSecOps, Network, and AI security
  • Customer ImpactOwn customer planning, deployment, adoption, account-level reviews, and escalations
  • Builds and manages the customized product delivery to the customer’s tech environment
  • Understands Customer Security Priorities and is able to translate it to Success Plans
  • Fulltime
Read More
Arrow Right

Senior Service Delivery Leader

At IKEA, we are committed to transforming the way we manage and deliver services...
Location
Location
India , Bangalore
Salary
Salary:
Not provided
https://www.ikea.com Logo
IKEA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Strong Service Management skills and how to integrate a strong and modern engineering culture across Group Digital and digital organizations in the markets with a proven track record (at least 10+ years) in managing services in a global organization
  • Strong understanding of software development best practices, and of how to lead, develop, define, plan, and execute a roadmap to meet business requirements together with relevant stakeholders
  • Demonstrable relevant knowledge of technology and/or software engineering within the relevant areas combined with good knowledge of agile ways of working, how to enable a product- and service-led organization, knowledge of how to set direction, create and manage plans, set budgets and goals, and follow up on OKRs across service delivery framework, SLAs, and KPIs
  • Proven analytical skills and experience in making decisions based on both hard and soft data
  • Strong negotiation and influencing skills, with the ability to build trustful relationships and hold stakeholders accountable at all levels (junior team members or senior management) both internally and externally
  • Excellent written and verbal communication skills, with the ability to engage and communicate with senior business leaders
  • Degree with a focus on Engineering, Technology, or related areas/equivalent combination of education and experience
  • 10+ years of diverse experience in Digital Foundation or Digital products and service delivery with a proven track record of delivering products and services that provide substantial value
  • 10+ years of experience with the services and products within the area and proven knowledge and ability to transform and optimize processes and behaviours
  • 8+ years of demonstrable experience working in agile/scrum and Software Engineering environments in complex global organizations
Job Responsibility
Job Responsibility
  • Align Service Management practices across areas to ensure consistent, robust, and complete implementation of service delivery guardrails
  • Collaborate with (Senior) Engineering Domain Managers to secure the competence and capacity of engineering teams required for great service delivery
  • Build and maintain the service management community in the assigned area, ensuring SLAs are met
  • Ensure Service Management & Operations capabilities are embedded in engineering teams with sufficient expert support
  • Identify goals and drive implementation of Service Delivery practices, ensuring standardized and coherent ways of working
  • Drive the implementation of Service Management-as-Code to ensure stability and rapid recovery from incidents.
What we offer
What we offer
  • Some travel between Digital Hubs
  • Collaboration and co-creation in the office
  • Fulltime
Read More
Arrow Right

Regional Service Delivery Leader Americas GBS

This individual will be responsible for the leadership of Baxter’s Global Busine...
Location
Location
Costa Rica , Heredia; San Jose
Salary
Salary:
Not provided
https://www.baxter.com/ Logo
Baxter
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s Degree is required
  • Concentration in Finance is desirable
  • MBA, CPA, and/or Six Sigma Certification is desirable
  • Demonstration of key finance competencies and qualifications
  • Experience managing shared service centers, BPO and operational teams globally
  • Experience driving process reengineering and automation initiatives
  • Flexibility for international travel
  • Proven ability to work effectively under pressure & meet deadlines
  • Proven leadership, management and motivational skills
  • Strong business acumen and judgment as well as understanding of relevant business environment
Job Responsibility
Job Responsibility
  • Administer the operations of Baxter’s captive shared service centers supporting the Americas
  • Lead the operations of Baxter’s accounts payable, credit, collections, accounts receivable and other services provided by GBS including relationship management with an outsourced service provider and business unit stakeholders
  • Deliver year over year productivity savings across the centers and drive cost-savings initiatives and working capital (DPO and DSO) improvements, working cross-functionally with other leaders in finance and procurement
  • Drive compliance with internal controls performed by operational finance functions
  • Build strong teams through motivation, direction, holding individuals accountable and providing challenging work
What we offer
What we offer
  • Support for Parents
  • Continuing Education/ Professional Development
  • Employee Heath & Well-Being Benefits
  • Paid Time Off
  • 2 Days a Year to Volunteer
  • Fulltime
Read More
Arrow Right