Service Delivery Leader Job at Palo Alto Networks Italia (Texas)

Senior Service Delivery Leader

At IKEA, we are committed to transforming the way we manage and deliver services...

Location

India , Bangalore

Salary:

Not provided

IKEA

Expiration Date

Until further notice

Requirements

Strong Service Management skills and how to integrate a strong and modern engineering culture across Group Digital and digital organizations in the markets with a proven track record (at least 10+ years) in managing services in a global organization
Strong understanding of software development best practices, and of how to lead, develop, define, plan, and execute a roadmap to meet business requirements together with relevant stakeholders
Demonstrable relevant knowledge of technology and/or software engineering within the relevant areas combined with good knowledge of agile ways of working, how to enable a product- and service-led organization, knowledge of how to set direction, create and manage plans, set budgets and goals, and follow up on OKRs across service delivery framework, SLAs, and KPIs
Proven analytical skills and experience in making decisions based on both hard and soft data
Strong negotiation and influencing skills, with the ability to build trustful relationships and hold stakeholders accountable at all levels (junior team members or senior management) both internally and externally
Excellent written and verbal communication skills, with the ability to engage and communicate with senior business leaders
Degree with a focus on Engineering, Technology, or related areas/equivalent combination of education and experience
10+ years of diverse experience in Digital Foundation or Digital products and service delivery with a proven track record of delivering products and services that provide substantial value
10+ years of experience with the services and products within the area and proven knowledge and ability to transform and optimize processes and behaviours
8+ years of demonstrable experience working in agile/scrum and Software Engineering environments in complex global organizations

Job Responsibility

Align Service Management practices across areas to ensure consistent, robust, and complete implementation of service delivery guardrails
Collaborate with (Senior) Engineering Domain Managers to secure the competence and capacity of engineering teams required for great service delivery
Build and maintain the service management community in the assigned area, ensuring SLAs are met
Ensure Service Management & Operations capabilities are embedded in engineering teams with sufficient expert support
Identify goals and drive implementation of Service Delivery practices, ensuring standardized and coherent ways of working
Drive the implementation of Service Management-as-Code to ensure stability and rapid recovery from incidents.

What we offer

Some travel between Digital Hubs
Collaboration and co-creation in the office

Fulltime

Israel Support Services Delivery Country Leader

The Israel Service Experience Country Leader manages the service experience deli...

Location

Israel , Ra'anana

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

At least 12 years in Service Business Management with a strong background in managing high-level individual contributors
Solid experience in a similar role
Experience leading teams that deliver technical services
University degree, with advanced degrees preferred
Excellent knowledge of the market and competitive dynamics
Strong understanding of business models, strategies, and processes
Ability to manage people and business relationships
Experience in organizational design and planning
Strong problem-solving skills
Ability to manage team productivity

Job Responsibility

Oversee the success of the team
Set strategic plans for the service business, monitor performance, and implement improvements
Track and manage key business metrics like revenue and customer satisfaction
Create action plans for any issues
Build strong relationships with various internal teams and external partners
Lead initiatives that enhance the team's results
Assign tasks, provide direction and coaching, and remove obstacles to help your team succeed
Foster a work environment encouraging growth, high performance, and rewards
Achieve diversity and HR goals
Mentor other team members and contribute to initiatives that enhance employee development

What we offer

A competitive salary and extensive social benefits
Diverse and dynamic work environment
Work-life balance and support for career development
Health & Wellbeing benefits
Personal & Professional Development programs
Unconditional Inclusion environment

Fulltime

Service Delivery Leader

Service Delivery Leaders serve with an account-centric focus managing the custom...

Location

France , Paris

Salary:

Not provided

Palo Alto Networks

Expiration Date

Until further notice

Requirements

8+ years of professional experience in a customer-facing role, managing high-touch, high visibility post-sales engagements
Specialization in software product and service delivery to strategic customers with an expertise in 1+ of the following areas: Cloud Security, DevSecOps, Network Security, Security Operations
Proven results working as a trusted advisor to drive business value for customers, including the ability to interact with C-suite through client teams at various levels of technical and non-technical depth
Expertise in customer guidance throughout their Journey focusing on Value Realization in addition managing customer escalations, balancing customer expectations, and negotiating successful resolutions
Thrive in a matrixed, team environment, anchored by our values of Collaboration, Disruption, Execution, Inclusion, and Integrity
Fluent French speaking skills required

Job Responsibility

Account Management: Key account ownership and relationship management for Palo Alto Networks’ largest customers
Operate as primary point of contact for multiple product lines supporting the customer journey
Operating cross-functionally with clients, end user through C-suite, and internal partners across product lines - Cloud, DevSecOps, Network, and AI security
Customer Impact: Own customer planning, deployment, adoption, account-level reviews, and escalations
Builds and manages the customized product delivery to the customer’s tech environment
Understands Customer Security Priorities and is able to translate it to Success Plans
Partnership: Partner with Sales team to develop success plans, assess customer health, identify expansion opportunities, and ensure renewals
Partner with Post-Sales teams as Professional Services , Customer Success & Support
Engage and coordinate customer delivery across Palo Alto Networks team members including engineering and professional services

What we offer

FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees
mental and financial health resources
personalized learning opportunities

Service Delivery Coordinator

The Service Delivery Coordinator is responsible for monitoring the delivery of h...

Location

United Kingdom , Hebburn

Salary:

28000.00 - 33000.00 GBP / Year

ITC Service Ltd

Expiration Date

Until further notice

Requirements

Exceptional communications skills, founded in being a good listener
IT Literate – basic to medium user level
A deep desire to deliver an amazing client experience
Be willing to complete relevant training
The ability to keep up with & adapt to the fast-paced IT world

Job Responsibility

Monitor performance metrics to develop and improve service delivery
Identify areas for improvement in service delivery processes and implement changes as needed
Monitoring and development of existing software and portals within the service desk
Contribute to the streamlining of operational procedures
Use data to inform planning
Identify and challenge organizational processes and look to adapt those that are unnecessarily complicated
Analyse service delivery processes and identify opportunities for optimisation and efficiency
Collaborate with all teams to align service delivery processes with company objectives
Use KPI’s & statistics to improve overall service desk performance
Identifying and implementing training or upskilling for team members

What we offer

An easy-going environment and culture (we all enjoy what we do)
The flexibility to work from home (we run a hybrid office)
A proactive approach to ongoing training to help you develop life-long skills
Funded team quarterly social events
Health care with optical and dental cashback
Life Insurance
Cycle to work scheme
Salary sacrifice electric vehicle scheme
Help-to-buy technology scheme
Years in service pay and holiday incentives

Fulltime

Delivery Services Manager

This role is focused on managing the onsite delivery of support services, and in...

Location

Malaysia , Kuala Lumpur

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Minimum Bachelor's degree or equivalent experience required
7+ years of progressive experience in IT services delivery or customer support, including at least 3 years in a managerial/leadership capacity
Experience and knowledge in Enterprise IT Technology and solutions such as Hybrid Cloud, AI and network
Ability to understand HPE products, solutions, and services portfolio to communicate effectively with client management
Strong stakeholder management and executive communication skills
Experienced in customer facing role delivering Mission Critical Enterprise IT support services, solution integration and/or Managed Services
Strong passion for customer experience

Job Responsibility

Lead overall country post sales delivery services
actively engage Sales and Business leaders to drive quality of services and support business growth
customer facing to lead team in senior management engagement to develop relationship with key accounts
own executive-level communications with customers
directly manage a team of onsite engineers responsible for providing on-site compute, storage and network IT equipment, systems, sub-systems and/or other applications support for customers according to contractual service levels
meet key operations KPI in customer satisfaction while driving delivery efficiency
collaborate with other delivery functions such as remote support, supply chain to provide services and resolve escalations

What we offer

Health and wellbeing supports
personal and professional development programs
unconditional inclusion and a supportive working environment

Fulltime

Client Services Team Leader

Are you a Team Leader with a passion for delivering exceptional Customer experie...

Location

Australia , Brisbane

Salary:

Not provided

APM Employment Services

Expiration Date

Until further notice

Requirements

Experience in leading teams
Excellent organisational and time management skills
Excellent interpersonal and communication skills
Demonstrated customer service experience preferred
Sound statistical/analytical skills
Intermediate to advanced use of MS Office suite and Genesys desirable
Contact Centre experience preferred

Job Responsibility

Manage a team of Client Services Officers to deliver first-contact resolution and outstanding client experiences
Oversee daily operations including real-time management, planning, and resource allocation
Identify and implement business improvement opportunities to enhance service delivery
Manage performance through performance monitoring, system audits and quality assurance measures
Drive employee engagement, culture, and professional development initiatives
Ensure compliance with WHS, quality, and contractual standards

What we offer

Supported by a values-driven culture
Opportunities for professional growth
Collaborative leadership team
Commitment to Equality, Diversity and Inclusivity

Fulltime

Salesforce Engagement Manager / Delivery Leader

The core function of the Salesforce Engagement Manager / Delivery Leader is to d...

Location

United States , King of Prussia

Salary:

Not provided

Eigen X

Expiration Date

Until further notice

Requirements

3+ years of overall work experience
Excellent written and oral interpersonal skills
Ability to work in a fast-paced environment and meet deadlines
Keen attention to detail and desire to succeed
Proven analytical, evaluative, and problem-solving abilities
Experience working in a team-oriented, collaborative environment
BA/BS degree in a technical, business or related discipline
At least one active Salesforce.com certification
Experience in customer-facing roles
2+ years consulting experience, Salesforce.com or other CRM or SaaS solutions

Job Responsibility

Develop and manage full project lifecycle, scope, budget, timeline, resources, deliverables, issues and escalations while continually setting client expectations and transitioning to support after go-live
Overall responsibility for Salesforce project success and customer success
Assist with project planning and other pre-sales activities
Lead pre-sales teams in development and execution of proposals including management of scope, schedule, budget and design
Lead project teams in development and execution of project plans including management of scope, schedule, budget and quality
Lead project teams in a hands-on fashion in regard to understanding and configuring Salesforce products
Optimize plans and resources to deliver maximum value to clients
Develop trusted adviser relationships with clients based on commitment to customer service and ability to craft solutions within the Salesforce ecosystem
Collaborate with project team and practice leader to bring thought leadership and the full force of Eigen X to your engagements
Coach, mentor and develop junior resources through leadership skills and hands-on teaching capabilities

Head - Global Talent Acquisition Delivery Leader

The Head- Talent Acquisition Delivery Leader plays a critical role in advancing ...

Location

India , Hyderabad

Salary:

Not provided

Amgen

Expiration Date

Until further notice

Requirements

14+ years of progressive HR or TA operations experience
5+ years in Talent Acquisition delivery leadership within large, matrixed, or global organizations
Bachelor’s or master’s degree or relevant experience
Proven experience managing external workforce programs, TA operations, or global mobility administration
Proficiency with Workday Recruiting, SAP Fieldglass, or equivalent VMS and HR systems
Deep understanding of HR compliance frameworks, vendor governance, and risk management
Strong data literacy with ability to interpret and act on operational metrics and experience insights
Strategic leadership and program execution in complex, global environments
Ability to influence across HR, Legal, Procurement, and senior business leaders
Operational rigor with strong focus on compliance and governance

Job Responsibility

Lead the global Talent Acquisition Delivery Tower
Partner with the Talent Acquisition COE to operationalize hiring strategies
Establish a scalable delivery framework
Drive alignment between regional delivery teams, business stakeholders, and enabling functions
Oversee the global External Workforce Management program
Partner with Procurement, Legal, and HR to govern supplier relationships
Manage the relationship with Master Service Providers (MSPs) and Vendor Management System (VMS) tools
Implement governance mechanisms and dashboards
Provide insights to leadership
Lead the Global Mobility Administration function

What we offer

Competitive and comprehensive Total Rewards Plans aligned with local industry standards

Service Delivery Leader

Palo Alto Networks Italia

Location:
United States , Texas

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
March 04, 2026

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