CrawlJobs Logo
Palo Alto Networks Italia Logo Palo Alto Networks Italia · IT - Administration

Service Delivery Leader

United States, Texas Employment contract 123000.00 - 200000.00 USD / Year · Job Posted May 19, 2026
Apply Position
Job Link Share

Job Description

The Service Delivery Leader (SDL) serves as the primary "Voice of the Customer" for Palo Alto Networks' most strategic, large-scale global accounts. In this remote-friendly role, the SDL acts as the post-sale services lead, driving the adoption and consumption of the security platform to ensure customers realize maximum value from their investment. This role bridges the gap between technical execution and executive strategy, partnering with C-suite leaders and internal cross-functional teams to protect the digital way of life

Job Responsibility

  • Account Management: Take full ownership of relationships within the customer organization, ranging from technical end-users to the C-suite (CISO, CIO, CTO)
  • Strategic Partnership: Collaborate with Sales teams to develop success plans, monitor account health, and identify opportunities for renewals or expansion
  • Delivery Execution: Act as a critical escalation point, providing proactive advice to ensure stakeholder alignment and high client satisfaction (CSAT)
  • Performance Tracking: Measure and report on essential success metrics, including Net Promoter Scores (NPS), SLAs, and value realization
  • Opportunity Management: Support pre-sales activities by acting as a delivery expert to translate complex business requirements into actionable service capabilities

Requirements

  • Professional Background: At least 7+ years in high-touch, customer-facing service engagement management
  • Technical Domain Expertise: Proven experience delivering large technology programs in at least two areas: Network Security, Cloud Security, Product Development, or Security Operations
  • Leadership Skills: A track record of navigating highly matrixed organizations and mediating conflict to foster healthy dialogue
  • Soft Skills: Exceptional communication skills with the ability to deliver technical presentations to customer management

Nice to have

  • 10+ years in high-touch, customer-facing service engagement management
  • Strategic Escalation Handling: Proven expertise in proactively mitigating critical escalations and managing at-risk accounts through complex negotiation and successful resolution
  • Specialized Program Management: Extensive experience in client-focused program management, specifically overseeing the end-to-end services lifecycle from contract award through full-scale global deployment
  • Cybersecurity Platform Depth: Deep, in-depth knowledge of advanced security product offerings, including NextGen Firewall, Cloud Security (Prisma), and Security Automation (Cortex)
  • Leadership Skills: A track record of navigating highly matrixed organizations and mediating conflict to foster healthy dialogue with delivery examples
  • Soft Skills: Exceptional communication skills with the ability to deliver technical presentations to customer management
  • Technical Tool Mastery: High proficiency with industry-leading customer success and workflow platforms, specifically Gainsight, Salesforce, Smartsheet, Clarizen, Confluence and Jira
  • Metric-Driven Success: Experience in establishing and tracking advanced Value Realization frameworks and Net Promoter Scores (NPS) to quantify the impact of service delivery
Palo Alto Networks Italia - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Service Delivery Leader

8 matching positions

Service Delivery Leader

The Service Delivery Leader (SDL) serves as the primary 'Voice of the Customer' ...
Location
Location
United States , California
Salary
Salary:
123000.00 - 200000.00 USD / Year
paloaltonetworks.it Logo
Palo Alto Networks Italia
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • At least 7+ years in high-touch, customer-facing service engagement management
  • Proven experience delivering large technology programs in at least two areas: Network Security, Cloud Security, Product Development, or Security Operations
  • A track record of navigating highly matrixed organizations and mediating conflict to foster healthy dialogue
  • Exceptional communication skills with the ability to deliver technical presentations to customer management
  • PMP certification is a plus
  • Proficiency in CRM and customer success tools (e.g., Gainsight, Salesforce, Jira) is highly valued
Job Responsibility
Job Responsibility
  • Take full ownership of relationships within the customer organization, ranging from technical end-users to the C-suite (CISO, CIO, CTO)
  • Collaborate with Sales teams to develop success plans, monitor account health, and identify opportunities for renewals or expansion
  • Act as a critical escalation point, providing proactive advice to ensure stakeholder alignment and high client satisfaction (CSAT)
  • Measure and report on essential success metrics, including Net Promoter Scores (NPS), SLAs, and value realization
  • Support pre-sales activities by acting as a delivery expert to translate complex business requirements into actionable service capabilities
What we offer
What we offer
  • Restricted stock units
  • Bonus
  • Fulltime
Read More
Arrow Right

Service Delivery Leader

The Service Delivery Leader (SDL) serves as the primary Voice of the Customer fo...
Location
Location
United States , California
Salary
Salary:
140000.00 - 226500.00 USD / Year
paloaltonetworks.it Logo
Palo Alto Networks Italia
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • At least 7+ years in high-touch, customer-facing service engagement management
  • Proven experience delivering large technology programs in at least two areas: Network Security, Cloud Security, Product Development, or Security Operations
  • A track record of navigating highly matrixed organizations and mediating conflict to foster healthy dialogue
  • Exceptional communication skills with the ability to deliver technical presentations to customer management
  • PMP certification is a plus
  • Proficiency in CRM and customer success tools (e.g., Gainsight, Salesforce, Jira) is highly valued.
Job Responsibility
Job Responsibility
  • Take full ownership of relationships within the customer organization, ranging from technical end-users to the C-suite (CISO, CIO, CTO)
  • Collaborate with Sales teams to develop success plans, monitor account health, and identify opportunities for renewals or expansion
  • Act as a critical escalation point, providing proactive advice to ensure stakeholder alignment and high client satisfaction (CSAT)
  • Measure and report on essential success metrics, including Net Promoter Scores (NPS), SLAs, and value realization
  • Support pre-sales activities by acting as a delivery expert to translate complex business requirements into actionable service capabilities.
What we offer
What we offer
  • Restricted stock units
  • Bonus
  • Fulltime
Read More
Arrow Right

Service Delivery Leader

The Service Delivery Leader (SDL) serves as the primary "Voice of the Customer" ...
Location
Location
United States , Illinois
Salary
Salary:
123000.00 - 200000.00 USD / Year
paloaltonetworks.it Logo
Palo Alto Networks Italia
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • At least 7+ years in high-touch, customer-facing service engagement management
  • Proven experience delivering large technology programs in at least two areas: Network Security, Cloud Security, Product Development, or Security Operations
  • A track record of navigating highly matrixed organizations and mediating conflict to foster healthy dialogue
  • Exceptional communication skills with the ability to deliver technical presentations to customer management
Job Responsibility
Job Responsibility
  • Take full ownership of relationships within the customer organization, ranging from technical end-users to the C-suite (CISO, CIO, CTO)
  • Collaborate with Sales teams to develop success plans, monitor account health, and identify opportunities for renewals or expansion
  • Act as a critical escalation point, providing proactive advice to ensure stakeholder alignment and high client satisfaction (CSAT)
  • Measure and report on essential success metrics, including Net Promoter Scores (NPS), SLAs, and value realization
  • Support pre-sales activities by acting as a delivery expert to translate complex business requirements into actionable service capabilities
  • Fulltime
Read More
Arrow Right

Service Delivery Leader

The Service Delivery Leader is an expert-level, high-visibility role within the ...
Location
Location
Australia , North Sydney
Salary
Salary:
Not provided
paloaltonetworks.it Logo
Palo Alto Networks Italia
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 8+ years of professional experience in a customer-facing role, managing high-touch, high visibility post-sales engagements
  • Strategic Leadership: Proven track record of managing enterprise-scale accounts
  • Commercial Acumen: Demonstrated ability to identify commercial 'white space' and partner with Sales to drive service revenue.
  • Communication: Expert-level verbal and written communication skills, with the ability to influence at the C-suite level.
  • Operational Independence: Ability to work with minimal oversight in high-stakes environments where decision-making has significant revenue and reputational impact.
  • Proven results working as a trusted advisor to drive business value for customers, including the ability to interact with C-suite through client teams at various levels of technical and non-technical depth
  • Expertise in customer guidance throughout their Journey focusing on Value Realization in addition managing customer escalations, balancing customer expectations, and negotiating successful resolutions
  • Thrive in a matrixed, team environment, anchored by our values of Collaboration, Disruption, Execution, Inclusion, and Integrity
Job Responsibility
Job Responsibility
  • Strategic Executive Alignment: Build and maintain high-impact relationships with C-suite and senior-level stakeholders (including CTOs, CISOs, and Department Heads). Act as a trusted advisor, aligning our service delivery with the customer’s overarching business transformation goals.
  • Commercial Growth & Opportunity Capture: Partner proactively with Sales to identify and execute strategic plays. Being instrumental in expanding the platform footprint and securing high-value opportunities by demonstrating the tangible ROI of our service delivery.
  • Account Health & Value Realisation: Act as the primary bridge between the customer’s long-term vision and our technical service roadmap. By ensuring consistent value realisation and operational excellence, the SDL will mitigate risk, prevent churn, and create a foundation for maximum footprint expansion.
  • Executive Escalation Management: Serve as the autonomous point of contact for complex, high-pressure escalations, providing confident de-escalation and resolution at the executive level.
  • Technical Roadmap Guidance: Translate complex business requirements into service delivery strategies, confidently discussing technology roadmaps and platform evolution with technical leaders.
  • Cross-Functional Partnership: Drive tight Sales-to-Service handoffs and navigate internal matrixed organisations to advocate for customer requirements and product enhancements.
  • Fulltime
Read More
Arrow Right

Service Delivery Leader

Service Delivery Leaders serve with an account-centric focus managing the custom...
Location
Location
France , Paris
Salary
Salary:
Not provided
paloaltonetworks.it Logo
Palo Alto Networks Italia
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 8+ years of professional experience in a customer-facing role, managing high-touch, high visibility post-sales engagements
  • Specialization in software product and service delivery to strategic customers with an expertise in 1+ of the following areas Cloud Security DevSecOps Network Security Security Operations
  • Proven results working as a trusted advisor to drive business value for customers, including the ability to interact with C-suite through client teams at various levels of technical and non-technical depth
  • Expertise in customer guidance throughout their Journey focusing on Value Realization in addition managing customer escalations, balancing customer expectations, and negotiating successful resolution
  • Thrive in a matrixed, team environment, anchored by our values of Collaboration, Disruption, Execution, Inclusion, and Integrity
  • Current, valid, and transferable UK Security Clearance (SC) is required
  • Fluent French and English languages are mandatory
Job Responsibility
Job Responsibility
  • Serve with an account-centric focus managing the customer lifecycle serving as the Voice of the Customer
  • Operate as the point of contact for the post-sales journey driving adoption and consumption across the breadth of Palo Alto Networks’ products
  • Work with customers to deliver value and maximize the security & value of their investments in Palo Alto Networks products
  • Work closely with CISOs, CTOs, and Security, Cloud, Network and other technical teams throughout the world’s largest and most well-known organizations
  • Account Management Key account ownership and relationship management for Palo Alto Networks’ largest customers
  • Operate as primary point of contact for multiple product lines supporting the customer journey
  • Operating cross-functionally with clients, end user through C-suite, and internal partners across product lines - Cloud, DevSecOps, Network, and AI security
  • Own customer planning, deployment, adoption, account-level reviews, and escalations
  • Builds and manages the customized product delivery to the customer’s tech environment
  • Understands Customer Security Priorities and is able to translate it to Success Plans
  • Fulltime
Read More
Arrow Right

Service Delivery Leader

Service Delivery Leaders serve with an account-centric focus managing the custom...
Location
Location
United Kingdom , London
Salary
Salary:
Not provided
paloaltonetworks.it Logo
Palo Alto Networks Italia
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 8+ years of professional experience in a customer-facing role, managing high-touch, high visibility post-sales engagements
  • Specialization in software product and service delivery to strategic customers with an expertise in 1+ of the following areas: Cloud Security, DevSecOps, Network Security, Security Operations
  • Proven results working as a trusted advisor to drive business value for customers, including the ability to interact with C-suite through client teams at various levels of technical and non-technical depth
  • Expertise in customer guidance throughout their Journey focusing on Value Realization in addition managing customer escalations, balancing customer expectations, and negotiating successful resolutions
  • Thrive in a matrixed, team environment, anchored by our values of Collaboration, Disruption, Execution, Inclusion, and Integrity
  • Current, valid, and transferable UK Security Clearance (SC) is required
Job Responsibility
Job Responsibility
  • Serve with an account-centric focus managing the customer lifecycle serving as the Voice of the Customer
  • Operate as the point of contact for the post-sales journey driving adoption and consumption across the breadth of Palo Alto Networks’ products
  • Work with customers to deliver value and maximize the security & value of their investments in Palo Alto Networks products
  • Work closely with CISOs, CTOs, and Security, Cloud, Network and other technical teams throughout the world’s largest and most well-known organizations
  • Account Management Key account ownership and relationship management for Palo Alto Networks’ largest customers
  • Operate as primary point of contact for multiple product lines supporting the customer journey
  • Operating cross-functionally with clients, end user through C-suite, and internal partners across product lines - Cloud, DevSecOps, Network, and AI security
  • Customer ImpactOwn customer planning, deployment, adoption, account-level reviews, and escalations
  • Builds and manages the customized product delivery to the customer’s tech environment
  • Understands Customer Security Priorities and is able to translate it to Success Plans
  • Fulltime
Read More
Arrow Right
New

Service Delivery Leader- HR Technology

Hej! You are in control of your cookies On our website www.jobs.ikea.com we use...
Location
Location
India , Bengaluru
Salary
Salary:
Not provided
https://www.ikea.com Logo
IKEA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 6–8 years of hands-on experience in IT or HR technology service delivery
  • ITIL knowledge or equivalent service management framework knowledge for structuring and governing service operations
  • Direct, proven experience managing service delivery or service operations within an HR technology environment (platforms like SAP SuccessFactors, SNOW or Avature) with experience in managing SLAs and service performance at a global scale
  • Demonstrated leadership of HR transformation programs— specifically setting up services from the ground up, defining and owning KPIs, and driving measurable performance improvements across global or multi-country environments
  • Strong stakeholder management experience at a complex level — working across country organizations and global business operations
  • Service-first mindset - consistently prioritizing quality, accountability, and delivery outcomes
Job Responsibility
Job Responsibility
  • Own the overall service delivery framework across HR technology platforms
  • Define, monitor, and report on SLAs, KPIs, across all service areas for platforms across Core HCM
  • Lead incident, problem, and change management processes (ITIL-aligned)
  • Drive root cause analysis and implement preventive measures
  • Ensure platform stability, availability, and performance across all markets
  • Oversee service delivery across core HR platforms such as SAP SuccessFactors, ServiceNow, Avature, Open text
  • Collaborate with technical teams on platform upgrades, releases, and change management
  • Act as the primary point of contact for business stakeholders, GBO across service areas
  • Translate business needs into service requirements and delivery plans
  • Manage vendor and partner relationships effectively
  • Fulltime
Read More
Arrow Right
New

Service Delivery Leader- HR Technology

Location
Location
India , Bengaluru
Salary
Salary:
Not provided
https://www.ikea.com Logo
IKEA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 6–8 years of hands-on experience in IT or HR technology service delivery
  • ITIL knowledge or equivalent service management framework knowledge for structuring and governing service operations
  • Direct, proven experience managing service delivery or service operations within an HR technology environment (platforms like SAP SuccessFactors, SNOW or Avature) with experience in managing SLAs and service performance at a global scale
  • Demonstrated leadership of HR transformation programs— specifically setting up services from the ground up, defining and owning KPIs, and driving measurable performance improvements across global or multi-country environments
  • Strong stakeholder management experience at a complex level — working across country organizations and global business operations
  • Service-first mindset - consistently prioritizing quality, accountability, and delivery outcomes
  • Passionate about understanding and improving HR services and digital platforms are delivered at scale across global organizations
  • Have a strong background in HR technology service operations, including platforms such as SAP SuccessFactors, SNOW, Open Text, Avature
  • Love being creative through designing service frameworks, defining KPIs, and finding smarter ways to deliver consistent and high-quality HR services
  • Take ownership and independently drive towards desired outcomes whether navigating complex stakeholder landscapes, resolving service challenges, or leading transformation initiatives across multiple markets
Job Responsibility
Job Responsibility
  • Own the overall service delivery framework across HR technology platforms
  • Define, monitor, and report on SLAs, KPIs, across all service areas for platforms across Core HCM
  • Lead incident, problem, and change management processes (ITIL-aligned)
  • Drive root cause analysis and implement preventive measures
  • Ensure platform stability, availability, and performance across all markets
  • Oversee service delivery across core HR platforms such as SAP SuccessFactors, ServiceNow, Avature, Open text
  • Collaborate with technical teams on platform upgrades, releases, and change management
  • Act as the primary point of contact for business stakeholders, GBO across service areas
  • Translate business needs into service requirements and delivery plans
  • Manage vendor and partner relationships effectively
  • Fulltime
Read More
Arrow Right