Service Delivery Leader- HR Technology Job at IKEA (Bengaluru)

New

Service Delivery Leader- HR Technology

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Location

India , Bengaluru

Salary:

Not provided

IKEA

Expiration Date

Until further notice

Requirements

6–8 years of hands-on experience in IT or HR technology service delivery
ITIL knowledge or equivalent service management framework knowledge for structuring and governing service operations
Direct, proven experience managing service delivery or service operations within an HR technology environment (platforms like SAP SuccessFactors, SNOW or Avature) with experience in managing SLAs and service performance at a global scale
Demonstrated leadership of HR transformation programs— specifically setting up services from the ground up, defining and owning KPIs, and driving measurable performance improvements across global or multi-country environments
Strong stakeholder management experience at a complex level — working across country organizations and global business operations
Service-first mindset - consistently prioritizing quality, accountability, and delivery outcomes

Job Responsibility

Own the overall service delivery framework across HR technology platforms
Define, monitor, and report on SLAs, KPIs, across all service areas for platforms across Core HCM
Lead incident, problem, and change management processes (ITIL-aligned)
Drive root cause analysis and implement preventive measures
Ensure platform stability, availability, and performance across all markets
Oversee service delivery across core HR platforms such as SAP SuccessFactors, ServiceNow, Avature, Open text
Collaborate with technical teams on platform upgrades, releases, and change management
Act as the primary point of contact for business stakeholders, GBO across service areas
Translate business needs into service requirements and delivery plans
Manage vendor and partner relationships effectively

Fulltime

New

Senior Service Delivery Leader

Job Description Job ID: 351247 Date posted: 30/06/2026 Who you are We are lookin...

Location

India , Bengaluru

Salary:

Not provided

IKEA

Expiration Date

Until further notice

Requirements

8–12 years of hands-on experience in IT or HR technology service delivery
ITIL knowledge or equivalent service management framework knowledge for structuring and governing service operations
Direct, proven experience managing service delivery or service operations within an HR technology environment (platforms like SAP SuccessFactors, SNOW or Avature) with experience in managing SLAs and service performance at a global scale
Demonstrated leadership of HR transformation programs— specifically setting up services from the ground up, defining and owning KPIs, and driving measurable performance improvements across global or multi-country environments
Strong stakeholder management experience at a complex level — working across country organizations and global business operations
Service-first mindset - consistently prioritizing quality, accountability, and delivery outcomes

Job Responsibility

Own the overall service delivery framework across HR technology platforms
Define, monitor, and report on SLAs, KPIs, across all service areas for platforms across Core HCM
Lead incident, problem, and change management processes (ITIL-aligned)
Drive root cause analysis and implement preventive measures
Ensure platform stability, availability, and performance across all markets
Oversee service delivery across core HR platforms such as SAP SuccessFactors, ServiceNow, Avature, Open text
Collaborate with technical teams on platform upgrades, releases, and change management
Act as the primary point of contact for business stakeholders, GBO across service areas
Translate business needs into service requirements and delivery plans
Manage vendor and partner relationships effectively

Global HR Delivery Leader

The Global HR Leader reports directly to our Chief People Officer, and forms par...

Location

Netherlands , Amsterdam

Salary:

Not provided

Metyis

Expiration Date

Until further notice

Requirements

Bachelor’s degree in human resources, business administration, or related field required
master’s degree preferred
10 years+ of experience in various HR and people-related areas of business, multinational, professional services, technology, or consulting industry exposure preferred
Working knowledge of multiple human resource disciplines, including compensation & benefits, organizational diagnosis, DEIB, performance management, and respective employment laws
Keen awareness of industry trends, the evolution of HR, and showcased continued professional development
Ability to comprehend, interpret, and apply the appropriate sections of applicable laws, guidelines, regulations, ordinances, and policies in collaboration with Legal
Ability to acquire a thorough understanding of the organization’s hierarchy, jobs, qualifications, compensation practices, and the administrative practices related to those factors
Ability to deal with complex issues in a confidential, professional, and sensitive manner
Strong leadership skills and ability to manage a global team remotely
Excellent verbal and written communication skills in both English and Dutch

Job Responsibility

Develop a deep understanding of the business objectives, challenges, and culture to effectively align HR initiatives with organizational goals, whilst promoting positive employee relations and contributing to a supportive workplace atmosphere
Be responsible for the development, enhancement, implementation, and global alignment of HR processes and policies. Including, but not limited to key talent management activities: e.g. onboarding & offboarding, internal mobility & immigration, compensation & benefits, etc.
Provide leadership, guidance and support in the ongoing supervision and professional development of your team
Provide guidance and support to leadership and employees on HR-related matters, ensuring compliance with local labour law requirements and acting as an internal consultant for global best practices and policies
Oversee complex employee relations issues, and conduct relevant, effective, thorough and objective investigations
Maintain broad knowledge of legal requirements related to day-to-day management of employees, reducing legal risks and ensuring regulatory compliance. Partner with the legal department and external specialists as needed/required
Provide guidance and input on business unit restructures, workforce planning and succession planning

What we offer

Become part of a fast-growing international and diverse team
A balanced work environment where you will have autonomy, responsibility, and ownership while working with a vibrant and dynamic team
A modern office with everything you need (including food and beverages), located in Amsterdam
Direct interaction with business leadership across our global organization and focused attention on your career development and personal growth
To be part of the team designing outcome-driven, agile, digital HR practices for a global environment

Fulltime

Regional Partner Commercial Leader - Industry Solutions Delivery

As a Partner Commercial Lead for Asia, you will own the end-to-end commercial en...

Location

Singapore , Singapore

Salary:

Not provided

Microsoft Corporation

Expiration Date

Until further notice

Requirements

10+ years in enterprise technology partner management, consulting, or outsourcing roles
Proven track record in structuring large subcontractor agreements or alliances and managing vendor/partner performance at scale
Experience in cloud services is highly desirable (familiarity with Microsoft Azure and services business a strong plus)
Exceptional negotiation and contract management skills
Deep understanding of various commercial models (T&M, fixed-price, outcome-based)
Adept at financial analysis, pricing strategies
Ability to translate high-level partner strategy into operational execution
Strong leadership skills to manage a team and influence
Excellent communication and stakeholder management skills
Data-oriented and outcome-focused, with experience setting and measuring KPIs

Job Responsibility

Partner Selection & Contracting: Serve as the regional expert on partner engagement during deal pursuits
Lead negotiations with chosen subcontractor partners before deal closure
Ensure subcontractor agreements mirror customer contract requirements
Uphold compliant sourcing processes
Delivery Oversight & Partner Performance: Act as the single point of ownership for partner performance across all ISD engagements in your region
Oversee partners at a macro level
Conduct regular performance checkpoints and lead regular executive reviews with each key partner
Drive continuous improvement
Manage ongoing commercial aspects post-sale
Drive Cloud Growth via Partners: Align every partner engagement with Microsoft’s cloud growth ambitions

Fulltime

Vp, Information Technology Planning and Delivery

Associa is seeking a role of VP Information Technology Planning and Delivery to ...

Location

United States , Richardson

Salary:

Not provided

Associa

Expiration Date

Until further notice

Requirements

Bachelor’s degree in relevant field
15+ years of progressive IT leadership experience, including senior management roles
Demonstrated success leading enterprise-scale technology programs and transformations
Experience reporting to or partnering closely with C-suite and executive leadership
Familiarity with enterprise delivery frameworks (e.g., Agile, hybrid, waterfall) and modern SDLC practices
Hands-on leadership in modernization initiatives (cloud migration, ERP transformation, data & analytics platforms)
Experience implementing or governing AI-enabled solutions or advanced analytics platforms
Experience operating in large, complex, multi-site enterprises
Prior ownership of enterprise PMO alignment and delivery governance at scale
Experience driving Agile / DevOps transformation across multiple teams or portfolios

Job Responsibility

Mobilize, drive and execute multi-year IT strategies aligned with enterprise business objectives and growth plans
Establish and oversee IT delivery governance frameworks, standards and policies leveraging practices such as ITIL, COBIT, AI, etc. as applicable
Serve as a strategic advisor to executive leadership on technology investments, risks, and opportunities
Ensure compliance with IT security, regulatory, and risk management requirements
Drive definition and roadmap of digital transformation initiatives, including M&A integrations, modernization of platforms, applications, and data capabilities with corresponding change management required
Lead program executive communication and cadence through best practices including steering committees, routine status and tracking, escalations, change control, documentation, etc.
Partner with internal and external cross functional transformation leadership to align and drive successful implementation plans
Partner with CFO on program financials including ongoing business case management, spend tracking, revenue assumptions and change controls
Partner with the Program Management Office to align with enterprise governance expectations
Partner with HR leadership on program resourcing including ongoing resource planning, tracking and requirements

New

Sr. Human Resources Manager

The Sr. Human Resources Manager, Aramark Collegiate Hospitality, provides leader...

Location

United States , Downers Grove

Salary:

90000.00 - 100000.00 USD / Year

Aramark

Expiration Date

Until further notice

Requirements

Minimum 7-10 years of progressive experience as an HR generalist role, with strong organization capability/organization development, change management and talent management experience
Experience in using HR technology and analytics
Requires a Bachelor's degree in HR Development, Labor Relations, OD or related business field
Demonstrated ability to lead large-scale teams in multiple geographies
Proven ability to partner, communicate and consult with senior-level leadership routinely and effectively
Ability to manage multiple projects and priorities in a fast-paced environment
HR Certification (PHR, SPHR, SHRM-SCP) a plus
Master’s degree preferred

Job Responsibility

Act as primary HR business partner for multiple districts of Aramark Collegiate Hospitality- including several District Managers and their leadership teams
Partner with leaders and teams to identify opportunities, develop solutions and drive results/impact. Serve as trusted advisor
Coach and advise leaders on people strategy (Organization Design, Employee Relations, Talent Acquisition, Change Management, Talent Management and Employee Engagement)
Ensure the efficient delivery of HR programs and services to include, but not limited to performance management, talent acquisition, compensation planning, talent reviews, etc.
Build and implement organizational effectiveness strategies focused on driving employee engagement and retention
Collaborate with Centers of Excellence (COEs) to attract, on board, develop and retain the talent needed to meet business needs
Support Aramark growth, acquisitions, and retention efforts, building and implementing effective people strategies and lead new account mobilizations
Support enterprise diversity and inclusion initiatives through partnership with business leaders to develop inclusive and cohesive teams
Drive adherence to compliance of policies and procedures
Lead HR teams in assigned districts and region, collaborating on region-wide initiatives/projects as assigned

What we offer

Medical, dental, vision, and work/life resources
Retirement savings plans like 401(k)
Paid days off such as parental leave and disability coverage

Fulltime

New

Speciality Seller III

We are seeking a seasoned Business Process Specialty Seller BPO, Banking and Fin...

Location

United States , Plano

Salary:

170600.00 - 283000.00 USD / Year

NTT DATA

Expiration Date

Until further notice

Requirements

15+ years of experience in BPO / Business Process Services sales with a deep understanding of outsourcing models
Demonstrated success in selling large, complex, global BPO deals (>$20M TCV)
Industry experience in Banking, Financial Services, and Insurance preferred
Expertise in engaging consultatively to solve process challenges related to F&A, Customer Experience, KYC, Claims, HR, Procurement, or industry-specific processes
Strong financial acumen and ability to structure complex deal constructs
Exceptional executive presence, communication, and relationship-building skills
Experience working within or selling to Fortune 1000 clients

Job Responsibility

Lead the end-to-end sales cycle for multi-million-dollar BPO deals, from initial engagement through contract closure
Develop and execute a strategic go-to-market plan in collaboration with practice leaders, industry teams, and alliance partners
Build strong executive-level relationships with client stakeholders, including CFOs, COOs, and Heads of Operations
Identify client pain points and position tailored business process transformation solutions, enabled by automation, AI, and industry accelerators
Collaborate with solution architects, pricing teams, legal, and delivery to structure winning, commercially sound proposals
Stay current on industry trends, competitive positioning, and emerging technologies relevant to BPO and digital operations
Serve as a thought leader in the market and contribute to brand elevation via participation in industry forums, panels, and client advisory boards

What we offer

Medical, dental, and vision insurance with an employer contribution
Flexible spending or health savings account
Life and AD&D insurance
Short and long term disability coverage
Paid time off
Employee assistance
Participation in a 401k program with company match
Additional voluntary or legally-required benefits

Fulltime

New

Enterprise Business Technology Lead

The Technical Product Manager (TPM) II serves as a strategic bridge between busi...

Location

United States , Los Angeles

Salary:

121056.00 - 199742.00 USD / Year

L.A. Care Health Plan

Expiration Date

Until further notice

Requirements

Bachelor's Degree in Computer Science or Related Field
At least 6 years of experience in a health plan, payer organization and/or health system, ideally as a Technical Product Management or similar role that bridges the business and IT
Experience in at least one healthcare domain: Customer Engagement / Front Office Operations, Health Services Delivery & Quality Oversight, Provider Network Operations / Data, Finance / Claims / HR / Compliance Enablement
Proven experience translating business needs into clear problem statements that enable technically ready requirements for IT and development teams
Experience delivering enterprise digital solutions that improve member and provider experience, operational efficiency, and maintain regulatory compliance
Experience with agile product management frameworks, backlog prioritization, sprint planning and related tools
Experience collaborating with cross-functional business and IT teams to drive enterprise solution delivery and ensure alignment with organizational priorities
Understanding of SDLC and agile delivery processes
Ability to translate business needs into clear problem statements that define desired outcomes and goals
Ability to develop structured problem statements, workflows, documentation, and supporting artifacts that translate business and regulatory requirements into technically ready functional requirements for IT and development teams

Job Responsibility

Collaborates with stakeholders to define the product vision, solution intent, scope, and roadmap within the assigned domain cluster
Leads the creation of clear problem statements and desired outcomes from complex business needs within the domain cluster
Collaborates with business and IT stakeholders to ensure solutions meet the business intent of the cluster and align with reference architecture and governance standards
Supports backlog prioritization with Business Owners for initiatives within the cluster
Participates in solution delivery activities to ensure alignment with business intent, success metrics, and regulatory requirements
Collaborates with IT and business partners to ensure solutions within the domain comply with HIPAA, CMS, DHCS, and other relevant regulatory requirements
Partners with business owners, leaders, and subject matter experts (SMEs) to ensure technology delivery aligns with domain initiatives
Applies domain knowledge to identify opportunities that enhance the needs and goals of their assigned business verticals
Performs other duties as assigned

What we offer

Paid Time Off (PTO)
Tuition Reimbursement
Retirement Plans
Medical, Dental and Vision
Wellness Program
Volunteer Time Off (VTO)

Fulltime

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Service Delivery Leader- HR Technology

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