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Service Delivery Lead

Australia, Keysborough Employment contract · Job Posted December 11, 2025
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Job Description

The Service Delivery Lead is senior role supporting the state Service Manager to achieve strategic and operational objectives within the SAGE Service business in Victoria. This is a permanent full-time role for an individual with appropriate engineering qualification or verifiable industrial automation experience.

Job Responsibility

  • Support the business through assisting in the establishment and delivery of Service Projects (corrective maintenance, enhancements and minor works) and service contract works
  • Oversee the delivery of a portfolio of services projects and service contracts
  • Plan, organise and assign work
  • Manage and review work performance
  • Manage budgets and expenditure for their assigned works
  • Build effective customer relationships, identify new opportunities and actively participate in the sales process and development of Service Project and Service Contract bids that best position SAGE to win work
  • Deliver the contracted works by developing detailed (WBS) program of work then scheduling and assigning well-defined activities to individual resources within the service teams and / or external suppliers as required
  • Provides leadership and mentoring to project assigned or a dedicated assigned team of technicians for the delivery of the engaged works
  • Taking accountability for the service team's performance in achieving project schedule, quality, resourcing and budget targets

Requirements

  • Appropriate Engineering or trade qualifications or verifiable industry experience
  • Minimum ten years proven experience within the automation industry
  • Verifiable experience working in a project environment
  • Experience in finance and cost management
  • Excellent communication and organisation skills
  • Australian driver's licence
  • Must be an Australian Citizen and should be able to obtain and maintain a National Police History Check & Baseline Clearance

Nice to have

Experience in troubleshooting using online PLC and SCADA tools across some of major platforms including Rockwell, Siemens, GE, Schneider and more

What we offer

  • Develop your career with ongoing learning and support
  • Gain exposure to a diverse range of projects and industry sectors
  • Achieve competitive remuneration and employee benefits

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