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Hewlett Packard Enterprise Logo Hewlett Packard Enterprise · IT - Software Development

Service Delivery Guide Engineer

Bulgaria, Sofia · Job Posted November 22, 2025
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Job Description

Entry-Level Service Delivery Guide Engineer position in the Service Delivery Readiness and Enablement organization. This role involves creating, maintaining, and publishing high-quality service delivery documentation that enables HPE technical teams and partners to install, configure, and support new and existing products. The position requires collaboration with global subject matter experts, engineers, and operations teams to ensure content accuracy, clarity, and alignment with HPE standards.

Job Responsibility

  • Create, update, and publish service delivery guides and technical documentation for HPE products and services
  • Work within HTML templates to produce clean, accurate, and well-structured documentation that follows HPE formatting, branding, and style standards
  • Collaborate with global engineering and delivery teams to gather technical information and convert it into clear, standardized documentation
  • Validate documentation quality, including debugging/linting HTML, checking formatting, and verifying links
  • Use SharePoint to upload, manage, and publish content (including adding web parts and updating ASPX pages)
  • Utilize Adobe Dreamweaver, Acrobat, and MS Office tools to edit, format, and prepare documents for release
  • Maintain documentation consistency across product lines and ensure alignment with HPE templates and processes
  • Communicate clearly in English via email and virtual meetings to clarify requirements and report progress
  • Manage tasks independently and meet deadlines while working in a remote, distributed environment

Requirements

  • Bachelor's degree in Computer Science, Information Technology, Engineering, or related field (or equivalent experience)
  • Experience with technical writing (academic, internship, or professional)
  • Familiarity with HPE products, data center hardware, installation processes, or technical support environments is preferred
  • Experience working in remote or distributed teams is an advantage
  • Knowledge of HTML and experience debugging, linting, and maintaining HTML code
  • Ability to work within templates and follow strict stylistic and branding standards
  • Experience using Adobe Dreamweaver, Adobe Acrobat, and Microsoft Office (Word, Excel, PowerPoint, Outlook, Teams)
  • Experience with SharePoint content management, including adding web parts and publishing ASPX pages
  • Strong written and verbal communication skills in English
  • Self-motivated, detail-oriented, and able to work independently
  • Ability to work with diverse, worldwide teams and gather information from multiple stakeholders
  • Familiarity with IT infrastructure, data center products, or installation/support processes is a plus

Nice to have

  • Familiarity with HPE products, data center hardware, installation processes, or technical support environments
  • Experience working in remote or distributed teams
  • Familiarity with IT infrastructure, data center products, or installation/support processes

What we offer

  • A competitive salary and extensive social benefits
  • A diverse and dynamic work environment
  • Work-life balance and ongoing support for career development
  • Health & Wellbeing benefits
  • Personal & Professional Development programs
  • Unconditional Inclusion environment
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