Service Delivery Governance Specialist Job at NTT DATA (Singapore)

Data Governance & Service Continuity Specialist

We are seeking an experienced Data Governance professional with strong expertise...

Location

India , Pune

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

4–8 years of experience in Data Governance and IT Service Management
Strong analytical and problem‑solving approach with proficiency in Google Cloud Platform
Skilled in incident and change processes with prior experience in service operations
Excellent verbal and written communication skills in English
Ability to identify risks early, escalate appropriately, and respond quickly to operational challenges
Team‑oriented with a focus on continuous improvement and collaborative delivery
Graduate or Post‑graduate qualification in engineering or related technical discipline
Valid Indian passport with rare travel requirements

Job Responsibility

Design and implement governance frameworks to maintain data quality, consistency, and security
Standardise and simplify data management processes through cross‑functional collaboration
Monitor governance activities, reporting compliance and gaps to relevant stakeholders
Lead and coordinate major incidents, ensuring rapid resolution and minimal business disruption
Participate in Major Incident reviews and Change Advisory Board sessions
Review, monitor, and report on incident trends, ensuring alignment with ITSM procedures
Plan, schedule, and assess changes to mitigate risks and reduce operational impact
Engage with cross‑functional partners for resource planning, consultation, and implementation
Identify conflicts in change requests and ensure adherence to established change processes
Operate collaboratively within a global team environment

What we offer

Opportunity to contribute to high‑impact global data governance and service continuity initiatives
Exposure to GCP-based enterprise systems and advanced ITSM practices
Work within a collaborative global environment focused on innovation, customer value, and continuous improvement
Experience in working across multi‑functional and multi‑market teams within a global telecom ecosystem

Governance and Project Delivery Specialist

We are seeking a specialist to lead governance and process optimisation for cent...

Location

India , Pune

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

Strong communicator with well-developed negotiation abilities
Comfortable working across diverse functional areas and cultural environments
Systematic, customer-focused, and able to work independently using sound judgement
Experienced in telecommunications or IT, with several years in a similar field
Knowledgeable in ITIL, ETOM, and project management methodologies such as PRINCE2, PMI, or PMP
Skilled in managing project budgets up to €5M
Capable of influencing engineering delivery efficiency and managing risks that impact service stability
Equipped with a high level of project management capability and knowledge of IT and telco infrastructure
Analytical, open-minded, solution-oriented, and able to contribute to long-term datacentre and network transformation initiatives

Job Responsibility

Continuously review and enhance process standards to achieve optimal delivery efficiency
Establish and refine reporting processes that support clear communication and effective escalation paths
Improve project management methodologies and standards to strengthen delivery outcomes across the organisation
Develop, enhance, and maintain support tools that enable the team’s operational efficiency
Contribute to effective budget management by designing and maintaining streamlined financial processes
Support project management activities, delivering expertise and best-practice guidance to team members and stakeholders
Manage governance responsibilities across COIS systems that influence network, customer, and service strategy outcomes
Engage with cross-functional teams across markets to facilitate harmonised architectural and delivery approaches

What we offer

Opportunity to work on large-scale European transformation initiatives
Exposure to multi-country, cross-functional stakeholders
Development of advanced governance, reporting, and project management skills
Experience in cloud, network, and telco-related engineering environments
A role with strategic influence over key COIS systems supporting network and customer strategy

New

Sr. P2P Engagement & Governance Specialist

The Senior P2P Engagement & Governance Specialist is responsible for end-end P2P...

Location

Playa Vista

Salary:

65790.00 - 121728.00 USD / Year

Activision

Expiration Date

Until further notice

Requirements

4+ years of experience in business operations, finance operations, process management, program management, or process improvement
Experience working within a Purchase-to-Pay (P2P) and/or Accounts Payable environment
Proven experience managing or partnering with outsourced service providers or managed services
Demonstrated experience in process improvement, operational governance, or workflow design
Bachelor’s degree in Business, Finance, or related field (or equivalent experience)
Strong understanding of end-to-end P2P / AP processes and operational controls
Proficiency in PowerPoint and ability to develop executive-level presentations
Experience with data-driven decision-making and cross-functional communication
Strong communicator with ability to influence across all levels of the organization
Comfortable working in ambiguous, fast-changing environments

Job Responsibility

Govern outsourced P2P operations by monitoring KPIs, SLAs, and service delivery performance to ensure accountability and operational excellence
Drive continuous improvement initiatives by identifying process inefficiencies, conducting root cause analysis, and implementing scalable solutions
Partner with Finance, Procurement, Treasury, Compliance, and business stakeholders to ensure alignment of P2P operations with enterprise objectives
Build and maintain strong controls environments while ensuring adherence to policies, procedures, and audit requirements
Influence cross-functional partners and managed service providers to deliver against agreed operational outcomes without direct authority
Develop and deliver training programs to business groups to improve understanding and adoption of P2P processes
Monitor system performance and communication channels to ensure smooth end-to-end invoice and payment processing
Lead or contribute to cross-functional process improvement initiatives and transformation projects

What we offer

Medical, dental, vision, health savings account or health reimbursement account, healthcare spending accounts, dependent care spending accounts, life and AD&D insurance, disability insurance
401(k) with Company match, tuition reimbursement, charitable donation matching
Paid holidays and vacation, paid sick time, floating holidays, compassion and bereavement leaves, parental leave
Mental health & wellbeing programs, fitness programs, free and discounted games, and a variety of other voluntary benefit programs like supplemental life & disability, legal service, ID protection, rental insurance, and others
If the Company requires that you move geographic locations for the job, then you may also be eligible for relocation assistance

Fulltime

New

Sr. Purchase to Pay (P2P) Engagement & Governance Specialist

Job Title: Sr. Purchase to Pay (P2P) Engagement & Governance Specialist Requisi...

Location

United States , Playa Vista

Salary:

65790.00 - 121728.00 USD / Year

Activision

Expiration Date

Until further notice

Requirements

4+ years of experience in business operations, finance operations, process management, program management, or process improvement
Experience working within a Purchase-to-Pay (P2P) and/or Accounts Payable environment
Proven experience managing or partnering with outsourced service providers or managed services
Demonstrated experience in process improvement, operational governance, or workflow design
Bachelor's degree in Business, Finance, or related field (or equivalent experience)
Strong understanding of end-to-end P2P / AP processes and operational controls
Proficiency in PowerPoint and ability to develop executive-level presentations
Experience with data-driven decision-making and cross-functional communication
Strong communicator with ability to influence across all levels of the organization
Comfortable working in ambiguous, fast-changing environments

Job Responsibility

Govern outsourced P2P operations by monitoring KPIs, SLAs, and service delivery performance to ensure accountability and operational excellence
Drive continuous improvement initiatives by identifying process inefficiencies, conducting root cause analysis, and implementing scalable solutions
Partner with Finance, Procurement, Treasury, Compliance, and business stakeholders to ensure alignment of P2P operations with enterprise objectives
Build and maintain strong controls environments while ensuring adherence to policies, procedures, and audit requirements
Influence cross-functional partners and managed service providers to deliver against agreed operational outcomes without direct authority
Develop and deliver training programs to business groups to improve understanding and adoption of P2P processes
Monitor system performance and communication channels to ensure smooth end-to-end invoice and payment processing
Lead or contribute to cross-functional process improvement initiatives and transformation projects

What we offer

Medical, dental, vision, health savings account or health reimbursement account, healthcare spending accounts, dependent care spending accounts, life and AD&D insurance, disability insurance
401(k) with Company match, tuition reimbursement, charitable donation matching
Paid holidays and vacation, paid sick time, floating holidays, compassion and bereavement leaves, parental leave
Mental health & wellbeing programs, fitness programs, free and discounted games, and a variety of other voluntary benefit programs like supplemental life & disability, legal service, ID protection, rental insurance, and others
relocation assistance (if applicable)

Fulltime

Service Delivery Executive

The Service Delivery Executive is a senior management role, responsible for the ...

Location

South Africa , Johannesburg

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Extended demonstrated experience in a similar role preferably gained within a global IT services organization
Extended demonstrated experience in IT service delivery management for large multinational
Extended demonstrated experience leading and managing a team of service delivery specialists
Extended demonstrated continuous service improvement experience
Extended demonstrated client satisfaction experience is essential
Relevant bachelor's degree or equivalent in Information Technology or a related field
ITIL Foundation V4 or higher preferred
SIAM – Service Integration and Management Foundation would be advantageous
Project Management certification would be advantageous

Job Responsibility

Leads and manages a virtual team of Service Delivery experts to manage the delivery governance and continual service improvement of Corporate IT into regions and service divisions
Maintains a holistic position across regions and service divisions to ensure full objectivity and impartiality whilst maintaining the Digital Office strategic direction for Corporate IT
Ensures that the standard governance model is implemented and adhered to across regions and service divisions
Develops standardized frameworks, methodologies, tools, systems and reporting across regions and service divisions that is required to ensure successful governance and the performance of Corporate IT Service Delivery
Develops and maintains digital real time reporting capabilities to ensure deep analytical and insights on operations to drive improvements
Works closely with delivery Operations and Service Management teams to ensure operational reports are delivered and analysed to provide feedback on trends, exceptions and insights
Drives optimization and lowers the cost of services through digitalization, standardisation, optimization, and centralization to meet the cost saving targets
Drives and assists regions and service divisions to simplify, consolidate, modernize, and/or retire regional tier 2/3 platforms in line with Digital Blueprint
Ensures information and communication is effectively flowing into regions, service divisions and end users from our parts of the Digital Office
Establishes excellent working relationships with internal business stakeholders

Fulltime

Planning and Delivery Specialist

You'll step into a career-defining opportunity where transformation isn't just a...

Location

United Kingdom , Newbury

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

Experience supporting transformation programmes, PMO, or operational change initiatives
Strong organisational skills with the ability to manage multiple priorities in a dynamic environment
Excellent attention to detail, with confidence in maintaining accurate reports and documentation
Experience working with Agile methodologies, with familiarity across Waterfall or hybrid approaches
Proven ability to track progress, milestones, risks, and dependencies across multiple initiatives
Strong communication and stakeholder coordination skills, with the ability to engage across different teams
Hands-on experience with delivery and planning tools such as Jira, Excel, and PowerPoint
Understanding of service operations and business processes within a telecoms environment (preferred)

Job Responsibility

Support the end-to-end management of the Business Operations transformation portfolio, helping bring ideas from planning through to delivery
Coordinate prioritisation and planning activities, ensuring the right initiatives are delivered at the right time
Maintain clear delivery plans, milestones, and progress tracking to keep everything on course
Enable strong governance by supporting forums, reporting processes, and structured updates to stakeholders
Track risks, issues, and dependencies, proactively identifying potential challenges and supporting mitigation plans
Ensure alignment between planning and delivery, helping teams stay focused on outcomes and priorities
Partner closely with value teams to ensure initiatives deliver against commercial targets and business goals
Continuously improve delivery processes, bringing ideas to enhance efficiency, consistency, and impact
Maintain accurate planning documentation and use tools to create visibility across the portfolio

What we offer

Excellent basic salary plus bonus and Vodafone benefits
Up to 28 days off plus bank holidays
Paid time for charity work
Discounts
Vouchers
Pension plan
Learning tools
Parental leave policies

Fulltime

Senior IT Client Service Specialist

The Senior IT Client Service Specialist is a pivotal role responsible for overse...

Location

United States of America , Santa Clara

Salary:

99000.00 - 183000.00 USD / Year

NTT DATA

Expiration Date

Until further notice

Requirements

Advanced knowledge across Group delivered IT Services
Excellent business awareness and solid analytical skills
Ability to multi-task and prioritize with great attention to detail
Advanced proficiency in driving outcomes via influence management
Excellent communication and documentation skills
Excellent project management skills
Ability to persuade, negotiate and influence key stakeholders
Excellent client relationship building and engagement skills
Assertive in approach coupled with confidence in area of expertise and the ability to facilitate business conversations
Advanced understanding of business strategy and the ability to align service delivery efforts with organizational goals

Job Responsibility

Accountable for the performance of all operational delivery of centralized IT
Assists transformation teams in centralization of services by engaging the correct stakeholders within divisions and coordinate the engagement if required
Ensures the transformation is in line with the agreed Scope of Work
Works closely with the regional or service provider stakeholders and delivery providers to ensure the service aggregation is in line with the partnership agreement
Maintains a holistic position to ensure full objectivity and impartiality, maintaining the client's strategic direction for Corporate IT - Become a trusted advisor
Accountable for management escalations and work with relevant stakeholders through to a resolution
Manages the contractual obligation that needs to be delivered, for example, vulnerability management, service reporting, escalations management
Governance of regional/divisional risk register
Ensures a culture of service management excellence is developed and maintained
Drives continual service improvement and optimization

What we offer

Medical insurance with employer contribution
Dental insurance with employer contribution
Vision insurance with employer contribution
Flexible spending or health savings account
Life and AD&D insurance
Short and long term disability coverage
Paid time off
Employee assistance
Participation in a 401k program with company match
Additional voluntary or legally-required benefits

Fulltime

Service Delivery & Contract Management AI Product Owner

The Service Delivery & Contract Management AI Product Owner is a combined role t...

Location

United Kingdom , High Wycombe

Salary:

Not provided

PerkinElmer

Expiration Date

Until further notice

Requirements

Bachelors Degree and 7+ years of relevant work experience OR Associates Degree and 9+ years of relevant work experience OR Highschool Diploma and 12+ years of relevant work experience
Must have strong understanding of operations, service contracts, warranties, and asset risk
Must have high data literacy — able to work with data and interpret analytical outputs without coding experience
Must have proven analytical experience
Must have demonstrated ability to convert tacit operational knowledge into explicit, auditable rules
Must have strong stakeholder facilitation and governance discipline
Must have a marginal gains mindset — committed to continuous process improvement and ongoing productivity gains

Job Responsibility

Drive measurable productivity improvements in the work order management process
Map the work order lifecycle (creation → triage → execution → closure)
Identify non-value-adding steps, rework loops, approval delays, and manual handoffs that AI-assisted guidance could help eliminate or reduce
Apply lean principles to reduce number of work order steps, work order handling time, administrative effort for engineers and planners
Define AI-supported guidance and automation opportunities that simplify and standardize work order execution
Lead the shift from reactive repairs to proactive service intervention
Define how service alerts are generated based on failure history, downtime trends, utilization intensity, and asset age
Establish clear thresholds for early intervention
Ensure proactive insights are explainable, actionable, and trusted by frontline teams
Strengthen identification of the true underlying causes of equipment failures

Fulltime

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Service Delivery Governance Specialist

Job Description

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