CrawlJobs Logo
NTT DATA Logo NTT DATA · IT - Administration

Service Delivery Executive

South Africa, Johannesburg · Job Posted June 10, 2026
Apply Position
Job Link Share

Job Description

The Service Delivery Executive is a senior management role, responsible for the performance of service delivery for all corporate IT services provided to regions and service divisions. This role contributes to, and executes on strategic direction, leading a team of service delivery experts who provide a partnership approach in managing the delivery of IT services to the business. This role works closely with relevant leadership teams to ensure the monitoring of operational performance and ensure business value is provided as part of Corporate IT services. The Service Delivery Executive maintains relationships within the regions and service divisions to ensure services are delivered in line with partnership agreements and to continually drive improvement and adoption of standardized processes and tools. This role fosters a collaborative an innovative culture across their team focused on operational excellence.

Job Responsibility

  • Leads and manages a virtual team of Service Delivery experts to manage the delivery governance and continual service improvement of Corporate IT into regions and service divisions
  • Maintains a holistic position across regions and service divisions to ensure full objectivity and impartiality whilst maintaining the Digital Office strategic direction for Corporate IT
  • Ensures that the standard governance model is implemented and adhered to across regions and service divisions
  • Develops standardized frameworks, methodologies, tools, systems and reporting across regions and service divisions that is required to ensure successful governance and the performance of Corporate IT Service Delivery
  • Develops and maintains digital real time reporting capabilities to ensure deep analytical and insights on operations to drive improvements
  • Works closely with delivery Operations and Service Management teams to ensure operational reports are delivered and analysed to provide feedback on trends, exceptions and insights
  • Drives optimization and lowers the cost of services through digitalization, standardisation, optimization, and centralization to meet the cost saving targets
  • Drives and assists regions and service divisions to simplify, consolidate, modernize, and/or retire regional tier 2/3 platforms in line with Digital Blueprint
  • Ensures information and communication is effectively flowing into regions, service divisions and end users from our parts of the Digital Office
  • Establishes excellent working relationships with internal business stakeholders

Requirements

  • Extended demonstrated experience in a similar role preferably gained within a global IT services organization
  • Extended demonstrated experience in IT service delivery management for large multinational
  • Extended demonstrated experience leading and managing a team of service delivery specialists
  • Extended demonstrated continuous service improvement experience
  • Extended demonstrated client satisfaction experience is essential
  • Relevant bachelor's degree or equivalent in Information Technology or a related field
  • ITIL Foundation V4 or higher preferred
  • SIAM – Service Integration and Management Foundation would be advantageous
  • Project Management certification would be advantageous

Nice to have

  • ITIL Foundation V4 or higher
  • SIAM – Service Integration and Management Foundation
  • Project Management certification
NTT DATA - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Service Delivery Executive

8 matching positions

Client Delivery Executive - Infrastructure Services

We are currently seeking a Client Delivery Executive - Infrastructure Services -...
Location
Location
United States , Mahwah
Salary
Salary:
121000.00 - 197000.00 USD / Year
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Must be a US citizen or Green card holder to proceed with applying
  • This position requires being local to Mahwah, New Jersey with the expectation to work in a hybrid setting (expectation 2-3 days per week) onsite at the client's location
  • Requires a Bachelors degree to apply
  • Bachelors degree in Information Technology, Computer Science, Software Engineering, Computer Engineering, or Cybersecurity
  • 5+ years of experience working in the Logistics Domain is required
  • 8+ years of experience in transitioning and Infrastructure services, Data Center Colocation Services, Public/Private Cloud Services, and Hardware/Software/Tech Solutions services
  • 8+ years of experience managing a highly leveraged service environment
Job Responsibility
Job Responsibility
  • Accountable for end-to-end delivery of NTT DATA Software and Application services for a logistics client
  • Ensure adherence to contractual commitments
  • Monitor delivery quality and client satisfaction through direct interactions with key stakeholders
  • Develop and maintain Crisis Management/Disaster Plans
  • Implement project mitigation plans for yellow or red deliverables
  • Conduct Customer Governance meetings
  • Manage Outage/Escalation/Missed SLA incidents
  • Implement and execute automation and efficiency programs
  • Drive client improvement plans to enhance satisfaction
  • Utilize automation for repetitive tasks to boost performance and service quality
What we offer
What we offer
  • incentive compensation based on individual and/or company performance
  • medical insurance
  • dental insurance
  • vision insurance
  • flexible spending or health savings account
  • life and AD&D insurance
  • short and long term disability coverage
  • paid time off
  • employee assistance
  • participation in a 401k program with company match
  • Fulltime
Read More
Arrow Right

Service Delivery Manager

As Service Delivery Manager, you will be responsible for defining and delivering...
Location
Location
United Kingdom , Newcastle upon Tyne
Salary
Salary:
Not provided
jobs.360resourcing.co.uk Logo
360 Resourcing Solutions
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • A minimum of five years' experience within Service Management, IT Operations, Service Delivery or Technology leadership roles
  • Strong knowledge of IT Service Management frameworks, particularly ITIL, alongside operational governance and service delivery best practice
  • Proven experience defining and implementing service strategies, operational improvements and service maturity programmes
  • Experience managing service governance, SLAs, KPIs, operational reporting and performance frameworks
  • Strong understanding of enterprise technology environments, cloud services and end-user support functions
  • Experience managing major incidents, operational escalations and service continuity activities
  • Excellent stakeholder management and communication skills, with the ability to engage both technical and non-technical audiences
  • Strong leadership skills with experience developing, mentoring and supporting teams
  • Excellent analytical, organisational and problem-solving abilities
  • Experience operating within fast-paced and evolving technology environments
Job Responsibility
Job Responsibility
  • Defining and delivering the Service Delivery strategy, operating model and service maturity roadmap across the organisation
  • Leading and developing the Service team, providing direction, coaching and support to build a high-performing function
  • Establishing and maintaining service governance frameworks, operational standards, controls and best practices
  • Developing KPI frameworks, service scorecards and executive-level reporting to provide visibility of service performance
  • Driving continuous improvement initiatives focused on service maturity, operational efficiency, scalability and customer experience
  • Providing strategic oversight of service operations, ensuring effective controls, escalation processes and service standards are in place
  • Owning major incident governance, operational escalation processes and post-incident review activities
  • Leading the digitalisation and automation of Service Operations through self-service capabilities, workflow optimisation and AI-enabled solutions
  • Evolving change management and CAB processes to improve service stability and reduce operational risk
  • Working closely with Infrastructure, Security, Engineering, Product and wider technology teams to support effective service delivery
What we offer
What we offer
  • Private Counselling with a weekly confidential helpline available
  • Simplyhealth private healthcare plan
  • £150 Wellbeing Allowance per year
  • Working elsewhere policy (4 weeks per year)
  • Buy and sell annual leave scheme (upto 3 days per year)
  • Birthday off
  • Fulltime
Read More
Arrow Right
New

Service Delivery Manager

The Service Delivery Manager – SMB at T-Mobile is responsible for overseeing the...
Location
Location
United States , Herndon
Salary
Salary:
74400.00 - 134100.00 USD / Year
https://www.t-mobile.com Logo
T-Mobile
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's Degree Business Administration, Information Technology, or Related Field (Required)
  • Master's/Advanced Degree Business Administration, Project Management, or Related Field (Preferred)
  • 4-7 years Managing service delivery for B2B customers, including overseeing multiple concurrent engagements and ensuring adherence to delivery models and timelines (Required)
  • 2-4 years Coordinating with cross-functional internal teams and stakeholders to resolve delivery issues and drive accountability (Required)
  • 2-4 years Implementing process improvements and proactively identifying and resolving service delivery flow issues to enhance customer satisfaction (Required)
  • Communication Ability to clearly convey information, manage customer expectations, and facilitate seamless transitions between teams to enhance customer experience. (Required)
  • Project Management Skill in managing multiple concurrent service delivery engagements, ensuring adherence to standardized processes and timelines. (Required)
  • Problem Solving Proficiency in proactively identifying, analyzing, and resolving delivery flow issues to safeguard throughput and customer satisfaction. (Required)
  • Cross Functional Relationships Ability to coordinate and collaborate effectively with internal teams and stakeholders to drive accountability and resolve blockers. (Required)
  • Customer Service Demonstrated commitment to delivering high-quality service outcomes and enhancing customer satisfaction for SMB clients. (Required)
Job Responsibility
Job Responsibility
  • Oversees the execution of standardized B2B service deliveries to ensure consistent and high-quality outcomes for small and medium business customers
  • Manages multiple concurrent service delivery engagements by maintaining strict adherence to established delivery models and timelines
  • Identifies and resolves delivery flow issues proactively to safeguard throughput and enhance customer satisfaction
  • Coordinates closely with internal teams and stakeholders to drive accountability and resolve blockers efficiently
  • Communicates clearly and manages seamless transitions between delivery phases to directly enhance the customer experience
  • Monitors and reports on service delivery performance metrics to ensure operational excellence and continuous improvement
What we offer
What we offer
  • Medical insurance
  • Dental insurance
  • Vision insurance
  • Flexible spending account
  • 401(k)
  • Employee stock grants
  • Employee stock purchase plan
  • Paid time off
  • Up to 12 paid holidays
  • Paid parental and family leave
  • Fulltime
Read More
Arrow Right
New

Client Delivery Executive - Applications and Software

We are seeking a highly experienced Client Delivery Executive for Infrastructure...
Location
Location
United States , Atlanta
Salary
Salary:
121000.00 - 179000.00 USD / Year
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelors degree in Information Technology, Computer Science, Software Engineering, Computer Engineering, or Cybersecurity
  • 5+ years of experience working in the Logistics Domain
  • 8+ years of experience in transitioning and managing Application Maintenance, Application Development, Public/Private Cloud, and Consulting services
  • 8+ years of experience managing a highly leveraged service environment
  • Must be a US citizen or Green card holder
  • Requires a Bachelors degree to apply
Job Responsibility
Job Responsibility
  • Accountable for end-to-end delivery of NTT DATA Software and Application services for a logistics client
  • Ensure adherence to contractual commitments
  • Monitor delivery quality and client satisfaction through direct interactions with key stakeholders
  • Develop and maintain Crisis Management/Disaster Plans
  • Implement project mitigation plans for yellow or red deliverables
  • Conduct Customer Governance meetings
  • Manage Outage/Escalation/Missed SLA incidents
  • Implement and execute automation and efficiency programs
  • Drive client improvement plans to enhance satisfaction
  • Utilize automation for repetitive tasks to boost performance and service quality
What we offer
What we offer
  • medical insurance
  • dental insurance
  • vision insurance with an employer contribution
  • flexible spending or health savings account
  • life and AD&D insurance
  • short and long term disability coverage
  • paid time off
  • employee assistance
  • participation in a 401k program with company match
  • additional voluntary or legally-required benefits
  • Fulltime
Read More
Arrow Right

Client Delivery Executive (CDE II)

We are currently seeking a Client Delivery Executive (CDE II) to join our team i...
Location
Location
United States , Portland
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Advanced degree in Information Technology, Computer Science, Software Engineering, Computer Engineering, or Cybersecurity
  • 5+ years of experience working in the Manufacturing, Banking, Commercial or Healthcare Industries with customers
  • 8+ years of experience in transitioning and managing Application, Public/Private Cloud, Infrastructure, Security, Workspace and Consulting services
  • 8+ years of experience managing a highly leveraged service environment
Job Responsibility
Job Responsibility
  • Accountable for end-to-end delivery of NTT DATA services for a specific client
  • Global delivery experience
  • Ensure adherence to contractual commitments
  • Monitor delivery quality and client satisfaction through direct interactions with key stakeholders
  • Develop and maintain Crisis Management/Disaster Plans
  • Implement project mitigation plans for yellow or red deliverables
  • Conduct Customer Governance meetings
  • Manage Outage/Escalation/Missed SLA incidents
  • Implement and execute automation and efficiency programs
  • Drive client improvement plans to enhance satisfaction
  • Fulltime
Read More
Arrow Right

Sales Operations & Customer Service Executive - DACH

Sales Operations & Customer Service Executive – DACH London | Up to £35,000 | G...
Location
Location
United Kingdom , London
Salary
Salary:
30000.00 - 35000.00 GBP / Year
socialvalueportal.com Logo
Social Value Portal Ltd
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Fluent in German
  • at least one to two years of general office experience
  • Strong Excel skills
  • Confidence using Microsoft Office
Job Responsibility
Job Responsibility
  • Manage customer accounts across Germany, Austria and Switzerland
  • Make sure orders are accurate, customer data is clean, shipping windows are protected, and internal teams are connected
  • Work closely with Sales, Logistics, Operations and Warehouse teams
  • Keep the process tight from order entry through to shipment
  • Produce and analyse orderbooks
  • Enter and review orders
  • Flag risks before shipping windows open
  • Keep customers and sales teams updated when anything threatens delivery
  • Support allocation
  • Liaise with the warehouse
  • Fulltime
Read More
Arrow Right

Service Delivery Manager

The Service Delivery Manager – STR/ENT at T-Mobile is responsible for overseeing...
Location
Location
United States , Downers Grove; Livonia; Edina
Salary
Salary:
95400.00 - 172000.00 USD / Year
https://www.t-mobile.com Logo
T-Mobile
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's Degree Business Administration, Information Technology, Telecommunications, or Related Field
  • Master's/Advanced Degree Business Administration, Project Management, or Related Field
  • 4-7 years Managing complex B2B service delivery projects for large enterprise customers, including deployment and activation of telecommunications products and services
  • 4-7 years Leading cross-functional teams and collaborating with internal stakeholders, vendors, and customers to ensure seamless service execution and transition
  • 2-4 years Identifying, assessing, and escalating operational risks in service delivery environments to maintain service stability and customer confidence
  • At least 18 years of age
  • Legally authorized to work in the United States
Job Responsibility
Job Responsibility
  • Oversees the day-to-day execution of complex B2B service deliveries for large customers, ensuring delivery performance meets critical financial and operational standards
  • Manages the deployment and activation of telecommunications products and services, maintaining control through disciplined coordination and proactive risk management
  • Identifies and escalates execution risks to safeguard service stability and customer confidence throughout the delivery process
  • Collaborates effectively with internal teams, vendors, and customer stakeholders to ensure seamless execution and transition to support teams
  • Implements structured delivery practices to contribute to reliable service and operational excellence in high-impact environments
  • Monitors and reports on key delivery metrics to ensure alignment with organizational standards and customer expectations
  • Supports continuous improvement initiatives by analyzing delivery outcomes and recommending process enhancements
What we offer
What we offer
  • Medical insurance
  • Dental insurance
  • Vision insurance
  • Flexible spending account
  • 401(k)
  • Employee stock grants
  • Employee stock purchase plan
  • Paid time off
  • Paid holidays
  • Paid parental and family leave
  • Fulltime
Read More
Arrow Right

Service Delivery Manager

We are looking for a dedicated Service Delivery Manager to join our team in Lutz...
Location
Location
United States , Lutz
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Minimum of 5-10 years of experience in service management or a related field, with a proven track record of overseeing technical teams
  • Solid understanding of technical systems including Cat6 cabling, intercom systems, readers, lock sets, and cameras
  • Strong leadership and communication skills to effectively manage technicians and collaborate with project managers
  • Ability to develop and implement operating procedures that align with organizational goals
  • Experience in resource allocation, scheduling, and managing multiple priorities
  • Proficiency in troubleshooting technical issues and providing solutions
  • Familiarity with industry standards and compliance requirements
  • Demonstrated ability to thrive in a fast-paced, growth-focused environment
Job Responsibility
Job Responsibility
  • Supervise and manage daily activities of 12-18 technicians to ensure efficient and timely completion of tasks
  • Collaborate with in-house project managers to align operational goals and maintain seamless project execution
  • Monitor technical systems, including Cat6 cabling, intercom systems, readers, lock sets, and cameras, ensuring functionality and resolving issues
  • Develop and implement standardized operating procedures to improve service delivery and operational efficiency
  • Maintain open communication with technicians and stakeholders, providing updates and addressing concerns effectively
  • Oversee scheduling and resource allocation to optimize performance and meet project deadlines
  • Identify areas for improvement within service operations and propose innovative solutions
  • Ensure compliance with company policies, procedures, and industry standards
  • Conduct regular reviews of technician performance, offering guidance and support to enhance productivity
  • Address technical challenges and provide insight to troubleshoot and resolve complex issues
What we offer
What we offer
  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan
  • free online training
Read More
Arrow Right