Service Delivery Coordinator

• Reply to client’s enquiries related to guest experience in a timely manner to ensure excellent service delivery
• Manage incoming guest arrivals & coordinate check-in instructions, booking confirmations and other relevant pre-arrival information
• Ensure professional incident management in line with AltoVita's quality standards & SLA
• Get acquainted with AltoVita's proprietary technology and contribute to product adoption and feature development for hospitality operators within the region
• Back up and Coverage for India Customer Service Manager when needed and support with administrative tasks (data management and review)
• Proactively contribute to the community building of hospitality operators (quarterly training sessions, content creation, in-person visits)
• Work closely with the Hospitality Growth Manager (APAC) to support supply chain coordination across the region, including sourcing, onboarding, training and performance optimisation of hospitality partners
• Assist with supply partner relationship management, helping ensure operators meet AltoVita’s quality, operational and guest experience standards

• India based
• Excellent customer service skills
• Strong communication skills (verbal and written)
• Ability to work well under pressure and handle high-stress situations with calm and professionalism
• Ability to understand the Client and Supply Partner requirements well
• Strong problem-solving skills, decision maker and ability to think on your feet
• Self-motivated, proactive and results-driven
• Ability to quickly learn new technology and booking platforms tool
• 2 years+ experience in the corporate accommodation industry and guest experience processes
• Ability to work independently

Reservations knowledge will be a plus

• A team that will always put you first
• Incredible opportunities for growth and career advancement
• A fully-remote working environment
• Wellness benefits and a wellness budget, which can be spent on a range of options including gym memberships, home meal delivery services, mindfulness applications, and many more
• A work-from-home allowance to get your home-office set up
• A generous vacation package so you can recharge or explore