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K2 Partnering Solutions Logo K2 Partnering Solutions · IT - Administration

Service Delivery Coordinator

Colombia, Chía · Job Posted April 16, 2026
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Job Description

The Service Delivery Coordinator is responsible for coordinating the daily operation of the services delivered to the client, ensuring SLA compliance, supporting the Account Manager in contract management, and serving as the operational point of contact between the client and the internal technical teams, while working across different projects assigned by one of our clients.

Job Responsibility

  • Serve as the single point of contact for the client
  • Ensure the delivery of services under the contract
  • Coordinate consultants, client stakeholders, sales, and internal administration
  • Manage operational escalations
  • Ensure contractual compliance
  • Coordinate billing, reporting, and client audits

Requirements

  • English advanced/fluent
  • Degree in Systems Engineering, Business Administration, or related fields
  • 3-5 years in support, service coordination, or operations roles
  • Knowledge of KPI/SLA reporting and analysis
  • Knowledge of Project Management
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