Service Delivery Coordinator Job at ITC Service Ltd (Hebburn)

Service Delivery Manager - Asset Servicing

Banking Operations is a strategic Avaloq service line providing Banking Operatio...

Location

India , Pune

Salary:

Not provided

Avaloq

Expiration Date

Until further notice

Requirements

University or higher education degree and/or operational experience in Banking Operations
Min. 3 years of proven experience in banking operations organizations with the ability to deliver in a fast-paced, multi-cultural and global environment
Good knowledge of MS Office
Good communication with a process-orientation and ability to understand complex situations
Pro-active and can-do attitude with a high level of integrity and reliability
Great flexibility and willingness to learn
Strong operational risk understanding
Analytical, communication and flexibility/adaptability skills
Availability to work following EMEA shift
Fluency in English

Job Responsibility

Coordinate Tax Statement Production: Main duty is to coordinate across different teams (IT and banking operations) to produce yearly and post-production tax statements. This includes ensuring smooth communication, clear organization and structure, monitoring progress, and facilitating the resolution of defects
Facilitate and Standardize Operations: Lead the harmonization and standardization of processes across global locations, ensuring efficiency and consistency in service delivery
Client Relationship Management: Act as the primary point of contact for service management and client interactions within your division. Lead client collaboration initiatives, including meetings, workshops, site visits, and community events
Service Excellence & SLA Management: Establish, maintain, and regularly review Service Level Agreements (SLAs) to ensure that service delivery consistently meets or surpasses client expectations. Implement dashboards and reporting tools to provide transparency and actionable insights. Continuously monitor service volumes, Voice of Customer (VOC), key performance indicators (KPIs), incidents, and near misses, taking prompt corrective actions whenever necessary
Incident & Escalation Management: Serve as the first escalation point for service delivery issues, managing major incidents and ensuring thorough follow-up and resolution
Continuous Improvement & Innovation: Drive and support projects, automation, and service improvement initiatives. Foster a culture of continuous improvement and support technical enhancements to the core banking platform
Initiate, Drive, and Support Mindset Transformation: Initiate, drive, and support the transformation of the mindset of people toward automation, embracing change, and adopting AI-driven solutions across teams and processes
Cross-Functional Collaboration: Systematically collaborate with Service Managers, participate in cross-divisional meetings, and share KPI analysis and improvement initiatives. Support and drive global and cross-service projects, such as regulatory transitions, system enhancements, and client onboarding/migrations
Client Onboarding & Prospect Support: Support the onboarding of new clients and contribute to converting prospects into clients by collaborating with expert teams and participating in workshops, RFI/RFP processes, and solution reviews
Documentation & Reporting: Produce ad hoc documentation, analysis, and reporting as required for internal and client-facing purposes

What we offer

Annual bonus
Flexible working
Instant recognition
Access to Udemy for professional and personal learning

Fulltime

Property Services Coordinator

Temporary Property Services Coordinator position in Camden, London, focused on d...

Location

United Kingdom , London

Salary:

18.23 GBP / Hour

Office Angels

Expiration Date

Until further notice

Requirements

Coordinate operative and subcontractor resources
Manage IT systems and ensure operatives effectively use PDAs
Track job statuses daily
Maintain professionalism in all interactions
Serve as a link between residents and maintenance teams
Work closely with administrators, operatives, and supervisors
Assist in controlling costs related to manpower, equipment, and stock

Job Responsibility

Coordinate operative and subcontractor resources for timely repairs
Manage IT systems and PDA usage
Track job statuses and provide updates
Maintain professional communication with service users, clients, and stakeholders
Serve as liaison between residents and maintenance teams
Collaborate with team members for efficient service delivery
Assist in cost control and efficiency improvements

Fulltime

Service Coordinator

Service Coordinator role on a temp-to-perm basis with flexible hybrid working. R...

Location

United Kingdom , Swanley

Salary:

13.00 - 14.00 GBP / Hour

Office Angels

Expiration Date

Until further notice

Requirements

Strong organisational skills and attention to detail
Excellent communication skills, both written and verbal
A friendly and professional demeanour that puts clients at ease
Proficiency in using scheduling software and Microsoft Office Suite
Previous experience in a coordination or administrative role is a plus

Job Responsibility

Scheduling Services: Coordinate appointments and manage the service calendar efficiently
Client Communication: Serve as the primary point of contact for clients, addressing inquiries and providing excellent customer service
Team Coordination: Collaborate with our skilled technicians to ensure timely service delivery
Documentation: Maintain accurate records of service requests, appointments, and follow-ups
Problem Solving: Address any challenges that arise promptly and effectively to ensure client satisfaction

What we offer

Weekly Pay
Up to 28 days annual leave
Access to free eyecare vouchers
Temp of the Month awards
Timesheets can be completed on mobile devices
Perks at work
Discount schemes
Access to Well-being platforms

Parttime

Service & Operations Coordinator

Act as the central hub between clients, engineers, suppliers, and management - e...

Location

United Kingdom , Gateshead

Salary:

27000.00 - 28000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

At least 2 years' experience in service, facilities, or operations administration/coordination
Strong organisation and multitasking skills
Proficiency in Microsoft Office (Word, Excel, Outlook)
Excellent written and verbal communication skills
A detail-focused, proactive, and customer-first approach

Job Responsibility

Call Handling & Quoting - Log and raise all incoming calls with full details, prepare quotes within 3 working days, and chase suppliers/engineers by phone to progress jobs
Planning & Scheduling - Allocate reactive jobs, update the planning board, confirm engineer availability, and notify customers
Customer Support - Act as the main contact for priority customers, handling queries on planned, completed, or quoted works
Engineer Coordination - Communicate clearly with engineers, provide job instructions and updates
Materials, Vans & Stock Control - Track and chase deliveries, manage van stock replenishment
Compliance & Administration - Maintain accurate compliance records, ensure service data is audit-ready

What we offer

24 days annual leave + your birthday off + public holidays
Company pension (with long service contribution match)
Private medical insurance (corporate rate)
Enhanced maternity & paternity pay
Free on-site parking & canteen facilities
Long service rewards - extra leave + pension perks
On-call allowance

Fulltime

Technical Service Delivery Manager

We are partnering with a leading UK Managed Services Provider (MSP) known for de...

Location

United Kingdom , York

Salary:

40000.00 GBP / Year

Dynamic Search Solutions

Expiration Date

Until further notice

Requirements

4+ years’ experience in an MSP or IT services environment
Previous experience in senior support or infrastructure roles (e.g., 2nd Line Engineer, Infrastructure Engineer, Service Desk Team Lead)
Strong understanding of ITIL principles and service delivery best practices
Excellent communication skills, able to bridge technical and business conversations
Proactive, customer-focused, and capable of managing multiple stakeholders
Comfortable working in a hybrid environment and adapting to a growing team

Job Responsibility

Serve as the primary point of contact for a portfolio of managed service clients
Manage escalations, coordinating with technical teams to ensure timely and effective resolutions
Lead service reviews, onboarding sessions, and client feedback meetings
Translate complex technical services into business-friendly language for stakeholders at all levels
Build and maintain strong client relationships, driving satisfaction, renewals, and continuous service improvement
Collaborate with internal teams to enhance service delivery processes and standards

What we offer

Hybrid working with flexibility to balance office and remote days
Opportunity to step into a customer-facing service delivery role without losing technical involvement
Career progression in a growing, innovative MSP
Supportive, people-focused culture emphasising training, mentorship, and professional development
Exposure to a diverse client base and challenging IT environments

Fulltime

Service Delivery Manager - Managed Security

HPE Operations is our innovative IT services organization. It provides the exper...

Location

India , Bangalore

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

5+ years of experience in managed security services, cybersecurity delivery management, or IT service management
Proven track record of managing complex client relationships and delivering managed services
Experience working with Security Operations Centers (SOC) or MSSPs is highly desirable
Should have managed a team of Cyber Security engineers including SIEM, Vulnerability, IAM, HSM, etc
Experience in at least 3 of the below products is desirable: Microsoft Sentinel with Copilot, Microsoft Defender including VA, Thales HSM & Cipher Trust Manager, CyberArk PAM, Nexus Smart ID

Job Responsibility

Oversee the end-to-end delivery of managed security services, such as threat monitoring, incident response, vulnerability management, endpoint protection, and other cybersecurity services
Ensure services are delivered in compliance with Service Level Agreements (SLAs) and established security frameworks (e.g., NIST, ISO 27001)
Monitor and measure the performance of managed security services, identifying areas for improvement and ensuring high-quality service delivery
Manage and coordinate teams responsible for delivering managed security services, including security analysts, engineers, and consultants
Collaborate with internal teams (e.g., SOC, engineering, compliance) to ensure seamless service delivery and resolution of client issues
Provide leadership, guidance, and support to team members, fostering a culture of accountability and continuous improvement

What we offer

Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion

Fulltime

Entry Into Service Coordinator

Reporting to the Entry into Service Manager, you will be responsible for monitor...

Location

Canada , Dorval

Salary:

Not provided

Bombardier

Expiration Date

Until further notice

Requirements

Project Management, Business Administration or Commerce degree, or the equivalent
Minimum of three (3) years of experience in the aerospace industry, preferably in a customer service environment
Excellent communication and organizational skills
Customer oriented
Strong leadership skills
Excellent facilitation and influence skills
Ability to get things done in a collaborative environment
Capable of working in a fast-paced environment
Robust work methodology and understand priorities
Ability to adapt and deal with a changing set of priorities

Job Responsibility

Monitor and coordinate all Entry-into-Service support activities
Monitor and communicate Entry into Service delivery skylines to management and Business Aircraft stakeholders
Collaborate with the Customer Response Team, Sales & Contracts, Customer Support and Customer Account Management organizations to ensure customer operational needs and challenges are well understood and act accordingly to fulfill their requirements
Interface with the cross-functional departments to establish the budgets and strategic plan for implementing Entry-into-Service project initiatives
Manage project activities in terms of deliverables, cost and billing reconciliation
Initiate and maintain performance matrix (governance) pertaining to the departmental objectives/results
Monitor the budgetary aspects of all Entry-into-Service activities and report accordingly

What we offer

Insurance plans (Dental, medical, life insurance, disability, and more)
Competitive base salary
Retirement savings plan
Employee Assistance Program
Tele Health Program

Fulltime

HR Service Delivery Supervisor TA and L&D

Responsible for the successful implementation and operational delivery of HR pro...

Location

Salary:

Not provided

Metlen Group

Expiration Date

Until further notice

Requirements

Strong experience in HR service delivery, ideally within a shared services or CoE-driven HR model
In-depth understanding of HR processes and lifecycle events, with particular knowledge of CoE programs
Proven ability to manage employee queries, resolve escalations, and uphold service quality standards
Proficiency in using HR systems, ticketing platforms, and tools for data entry, issue tracking, and reporting
Analytical mindset with the ability to identify process gaps and drive improvement initiatives
Excellent interpersonal and communication skills, capable of explaining policies clearly and diplomatically
Strong organizational and multitasking abilities to manage competing priorities and deliver timely results
Experience leading and mentoring teams, supporting development and performance goals

Job Responsibility

Oversee execution of TA and L&D CoE programs and recurring HR activities, including onboarding, performance management cycles, and leadership development initiatives
Supervise daily HR operations to ensure data accuracy, compliance with policies, and timely delivery of services across assigned HR areas
Act as Tier 2 support for escalated employee queries, manage ticketing systems to meet SLAs, and maintain high service standards
Serve as the link between People Services and TA and L&D CoEs, relaying insights, identifying trends, and recommending improvements to HR processes
Provide training and support on HR systems, maintain updated SOPs and knowledge resources, and lead your team through performance monitoring and continuous improvement
Talent Acquisition Support: Oversee candidate data collection, scheduling, and contract issuance
collaborates with TA Coordinators to ensure a smooth and competitive onboarding experience
Candidate & Manager Experience: Partners with TA and the broader team to enhance candidate and people manager experience through quality processes and continuous improvement
Learning Administration: Ensures accurate tracking and reporting of learning activities while maintaining data integrity across systems
Training Coordination: Ensures optimum learning delivery through his team by organizing face-to-face trainings, tracking attendance, collecting feedback, and managing related logistics and communications

Service Delivery Coordinator

ITC Service Ltd

Location:
United Kingdom , Hebburn

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
December 09, 2025

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