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This role provides help and support to our frontline services, to deliver an effective service by processing referrals in a timely manner, processing post and responding to miscellaneous enquiries, delivering our social media strategy and contributing to wider engagement - particularly with children and young people. Although we intend to appoint one person to this role, the responsibilities are divided across two service areas: 25 hours per week will support our Children and Young People’s Services, and 10 hours per week will support the Lancashire Sexual Violence Service. For contractual purposes, this will be issued as two linked contracts- one for 25 hours and one for 10 hours.
Job Responsibility:
Process referrals into the service and upload to the CMS in a timely manner
Plan and publish regular updates on the service’s social media platforms
Respond to general enquiries and provide accurate information
Remain up to date with organisational and professional policies, procedures and best practice and legislation connected to your work
Work closely with the Operations Manager on developing and delivering online and in person engagement strategies
Deliver help and support to frontline services
Process post and respond to miscellaneous enquiries
Deliver social media strategy and contribute to wider engagement - particularly with children and young people
Requirements:
Work experience providing administrative and client facing support in a service working with vulnerable and/or traumatised clients
Accustomed to data entry into case management systems
Able to tailor approach to meet priorities like service level agreements (deadlines)
Experience using and delivering targeted messages on social media and feeding into engagement and outreach strategies
Reliable means of travelling across Lancashire
Live within a commutable distance to Lancashire
What we offer:
Flexible Working Options: Including hybrid working
Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave
Birthday Leave: An extra day off for your birthday
Pension Plan: 5% employer contribution
Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments
Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts
Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance
Wellbeing Support: Employee assistance programme and wellbeing support
Inclusive Networks: Access to EDI networks and colleague cafes
Sustainable Travel: Cycle to work scheme and season ticket loans
Career Development: Ongoing training and support with opportunities for career progression