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Victim Support Logo Victim Support · Customer Service

Service Delivery Assistant

United Kingdom, London 26227.50 GBP / Year · Job Posted June 15, 2026
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Job Description

As a Service Delivery Assistant you will be supporting the DRIVE team by: delivering a high quality and responsive administrative function meets service delivery requirements. providing a high-quality and responsive administrative function monitoring the DRIVE inbox, accurately setting up and maintaining case records, and supporting effective case allocation. The role is essential to ensuring the smooth day-to-day running of the service, maintaining data quality, and supporting practitioners to deliver timely and effective interventions.

Job Responsibility

  • delivering a high quality and responsive administrative function meets service delivery requirements
  • providing a high-quality and responsive administrative function
  • monitoring the DRIVE inbox, accurately setting up and maintaining case records, and supporting effective case allocation

Requirements

  • Experience working with local communities, statutory and voluntary sector organisations and an understanding of how agencies work to protect victims of violence and abuse
  • An understanding of relevant legislation, policy and procedure relating to domestic violence and abuse
  • To be proactive, self‑motivated, confident working independently and able to use you own initiative
  • Good IT skills, proficient in data management and Microsoft Office (Word, Excel, Outlook, SharePoint)
  • Strong time management and organisational skills including the ability to meet tight deadlines

What we offer

  • Flexible Working Options: Including hybrid working
  • Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave
  • Birthday Leave: An extra day off for your birthday
  • Pension Plan: 5% employer contribution
  • Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments
  • Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts
  • Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance
  • Wellbeing Support: Employee assistance programme and wellbeing support
  • Inclusive Networks: Access to EDI networks and colleague cafes
  • Sustainable Travel: Cycle to work scheme and season ticket loans
  • Career Development: Ongoing training and support with opportunities for career progression
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