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Service Delivery Assistant

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Victim Support

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Location:
United Kingdom , Cardiff

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

24570.00 GBP / Year
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Job Description:

We have an exciting opportunity for a Service Delivery Assistant to join the National Contact Centre team in Cardiff, working 37.5 hours a week. As a Service Delivery Assistant you will provide high quality and responsive administrative function for the National Contact Centre. Acting as the first point of contact for enquiries and supporting the wider team with general administrative duties.

Job Responsibility:

  • Provide high quality administrative support to the team and service
  • Update and maintain manual and computerised database and case management systems and records in accordance with the service’s internal policies/procedures and organisational standards
  • Manage incoming and outgoing mail and general queries into the National Contact Centre
  • Provide general office administration support which could include photocopying, filing, data entry, ordering of office supplies, processing invoices, raising purchase orders and minute taking at meetings
  • Liaising and communicating with key stakeholders, including internal and external contacts, such as the arrangement of Supervision sessions for staff

Requirements:

  • Effective verbal/written communication and numerical skills
  • Ability to prioritise own workload and deal with competing demands in an organised and methodical manner
  • Excellent IT skills and experience of using all packages in the standard Microsoft Office suite and case management systems/databases
  • Excellent customer service skills with the ability to communicate sensitively and effectively both verbally and in writing with a wide range of individuals and audiences
  • Ability to work on own initiative and with minimal supervision to achieve deadlines
  • Excellent record keeping skills with a focus on quality and accuracy

Nice to have:

  • Good understanding and knowledge of office systems and business support functions
  • Being a team player with a flexible approach
What we offer:
  • Flexible Working Options: Including hybrid working of one day per week working from home
  • Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave
  • Birthday Leave: An extra day off for your birthday
  • Pension Plan: 5% employer contribution
  • Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments
  • Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts
  • Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance
  • Wellbeing Support: Employee assistance programme and wellbeing support
  • Inclusive Networks: Access to EDI networks and colleague cafes
  • Sustainable Travel: Cycle to work scheme and season ticket loans
  • Career Development: Ongoing training and support with opportunities for career progression

Additional Information:

Job Posted:
January 02, 2026

Expiration:
January 09, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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