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Service Delivery Assistant

victimsupport.org.uk Logo

Victim Support

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Location:
United Kingdom , Boscombe

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Category:
Office Administration

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Contract Type:
Not provided

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Salary:

26227.50 GBP / Year
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Job Description:

We are looking for a detail‑focused, team‑oriented Administrator (internally known as a Service Delivery Assistant) to join our new specialist high‑risk domestic abuse service. As a Service Delivery Assistant, you will provide high quality administrative support to the high risk domestic abuse team. You will act as a first point of contact for enquiries into the service and support the wider team with administrative duties.

Job Responsibility:

  • Upload referrals to our computerised case management system, in accordance with our standards
  • Manage incoming and outgoing mail, telephone and general queries for the service
  • Collate and supply information and correspondence to internal and external contacts
  • Liaise with referring agencies to improve referral information and support referral pathways
  • Provide general admin support including data entry, minute taking, raising purchase orders and processing invoices

Requirements:

  • Effective verbal and written communication and numerical skills
  • Experience working in an administrative setting role
  • Experience of providing administrative support to a team
  • Understanding and knowledge of the requirements relating to confidentiality and data protection
  • Understanding and knowledge of equal opportunities and diversity
  • Ability to prioritise own workload and deal with competing demands in an organised and methodical manner
  • Good IT skills and experience of using all packages in the standard Microsoft Office suite and case management systems/databases
  • Excellent customer service skills with the ability to communicate sensitively and effectively both verbally and in writing with a wide range of individuals and audiences
  • Ability to work on own initiative and with minimal supervision to achieve deadlines
  • Strong record keeping skills with a focus on quality and accuracy

Nice to have:

  • Experience working within a client focused service
  • A good understanding and knowledge of office systems
What we offer:
  • Flexible Working Options: Including hybrid working
  • Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave
  • Birthday Leave: An extra day off for your birthday
  • Welcome Bonus: £500 on successful completion of probation period
  • Pension Plan: 5% employer contribution
  • Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments
  • Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts
  • Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance
  • Wellbeing Support: Employee assistance programme and wellbeing support
  • Inclusive Networks: Access to EDI networks and colleague cafes
  • Sustainable Travel: Cycle to work scheme and season ticket loans
  • Career Development: Ongoing training and support with opportunities for career progression

Additional Information:

Job Posted:
March 22, 2026

Expiration:
April 16, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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