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Bombardier Logo Bombardier · IT - Administration

Service Delivery Analyst

Canada, Dorval · Job Posted March 19, 2026
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Job Description

At Bombardier, we design, build and maintain the world’s peak-performing aircraft for the world’s most discerning people and businesses, governments and militaries. We have been successful in setting the highest standards by putting our people at the heart of it all, and defining excellence, together. Working at Bombardier means operating at the highest level. Every day, you are part of a team that delivers superior experiences and products, pushing the boundaries of what's possible in our industry and beyond. By prioritizing employee growth and development, we empower everyone to reach their full potential on their own terms, because the best work happens when you are free to be yourself and share your unique expertise.

Job Responsibility

  • Interface with local business units/functions daily on site in Montreal. Act as escalation point for support or delivery issues, driving operational performance and stable operations
  • Ensure regional service delivery based on global BIS standards, identify issues and gaps, drive their resolution (KPI: service quality at site level, availability, and monitor real time issues in the ITSM tool)
  • Have a solid understanding of the services that BIS supports and that our supplier is contracted to deliver
  • Develop and maintain a positive working relationship with our Suppliers, the Business and BIS Teams
  • Support IT Service Management processes to effectively maintain technology operations and delivery, and ultimate business outcomes
  • Have working knowledge of ServiceNow and reporting capabilities to track incidents, requests and defined KPIs and SLAs as per our supplier contracts

Requirements

  • university degree or college diploma in a relevant field- Technology/Computer Science/Project management or relevant experience
  • 2 to 5 years of experience in IT Service Management, IT Technical Support, or customer-facing roles
  • strong communication skills in both English and French
  • IT generalist skills
  • ability to manage relationships and deliverables within a global team
  • strong interpersonal and communication skills
  • excellent customer service with a focus on problem solving and getting results
  • well-developed organizational and time management skills including the ability to manage multiple tasks simultaneously with attention to details, in a fast-paced environment

What we offer

  • Insurance plans (Dental, medical, life insurance, disability, and more)
  • Competitive base salary
  • Retirement savings plan
  • Employee Assistance Program
  • Tele Health Program
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