Service Delivery Administrator Job at NTT DATA (Bangkok)

Service Delivery Administrator

The Service Delivery Administrator has basic work experience and is required to ...

Location

Thailand , Bangkok

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Ability to adapt to different requirements/scenarios
Displays a high level of attention to detail and has a proactive approach to work
Reliable with the ability to produce a high quality of work
Good written and verbal communication skills
Displays ability to build effective working relationships with a variety of stakeholders
Ability to work well within a team environment
Strong orientation towards ensuring client satisfaction and service delivery
Some organizational and time management skills
Basic proficiency in Microsoft Office Suite
Relevant high school diploma in addition to vocational training

Job Responsibility

Ensures the administration of client complaints being managed by the service delivery team
Supports the management all updates for contracted accounts within the team's portfolio and facilitate and ensure the timely implementation of standard changes within client accounts
Ensures the achievement of all deliverables using best practices against agreed service level agreements and key performance indicators
Supports the service delivery team by obtaining the right information to satisfy client requirements
Coordinates meetings with clients, vendors, and other internal/external stakeholders
Collates management information needed to update and produce client service reports and internal reports
Assists with the completion of incident reports, meeting notes and other client communication as required and approved by the relevant stakeholder(s)
Maintains the accuracy of operations and/or procedure manuals and schedules and facilitates annual reviews of all manuals for the team
Publishes updates of operations and/or procedure manuals to stakeholders using release management communication channels
Assists with day-to-day filing, portal management and maintenance of client records, working with the Legal team to ensure that client contracts are maintained in document management systems

Fulltime

Us Client Service Delivery Administrator

The main goal of all teams involved in US broking is to advise our clients on th...

Location

Poland , Krakow

Salary:

Not provided

Aon

Expiration Date

Until further notice

Requirements

Good English skills – at least B2+ on CEFR scale
Good Power Point and Excel skills
Very high attention to details, accuracy and time management
Team working abilities
Willingness to work on US working hours 13:30 - 22:00 - with a possibility of early shifts for one week in the month on a permanent contract
University degree and/or experience in accounting/economics/finance/administration would be an asset
Experience working in an international environment would be an asset

Job Responsibility

Upon collection and reconciliation of insurance documentation, identifying and resolving inconsistencies
Making analytical recommendations and interpretations of received data
Ensuring data accuracy from vendors
Working closely with internal teams to deliver excellent results in line with our clients’ needs
Supporting and communicating effectively with other team members

What we offer

In addition to our comprehensive benefits package, we encourage an inclusive workforce
Our agile environment allows you to manage your wellbeing and work/life balance
All colleagues enjoy two “Global Wellbeing Days” each year
We offer a variety of working style solutions for our colleagues
Our continuous learning culture inspires and equips you to learn, share and grow

Fulltime

Service Delivery Manager

The Senior Team Lead, Service Delivery is a developing management role, primaril...

Location

Spain , Madrid

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Seasoned managed abilities
Ability to establish strong relationships with internal stakeholders and external clients
Good ability in managing coordinated delivery of service
Good written and verbal communication skills
Good at solving problems and can use initiative to drive innovation
Ability to work well in a pressurized environment
Assertive in approach and displays excellent persuasion and influence abilities
Highly analytical with proven negotiation skills
Passionate, strong initiative, self-driven with commitment to succeed
Relevant bachelor’s degree or equivalent in Information Technology or Business Administration or related field

Job Responsibility

Leads and coaches a team of one or more Service Delivery Specialists
Provides support and guidance to the team
Provides subject matter expertise to the team
Collaborates with internal leadership / stakeholders to set the strategy and direction for the team of Service Delivery Specialists
Fulfils key role and responsibilities of that of a Service Delivery Specialist – depending on regional and / or country requirements
Monitors client satisfaction and identifies service improvement plans to address with immediate service delivery team
Establishes relationships with the relevant teams within the organization whom the Service Delivery Specialists interact with on daily basis
Ensures the team of Service Delivery Specialists have the required tools and resources to successfully service the client needs and requirements
Manages and coordinate the service delivery budget, compile reports and service delivery metrics
Observes the external market by analyzing service delivery management trends and recommend improvements to existing procedures, strategies and policies

Fulltime

Service Delivery Assistant

As a Service Delivery Assistant you will be supporting the DRIVE team by: delive...

Location

United Kingdom , London

Salary:

26227.50 GBP / Year

Victim Support

Expiration Date

July 07, 2026

Requirements

Experience working with local communities, statutory and voluntary sector organisations and an understanding of how agencies work to protect victims of violence and abuse
An understanding of relevant legislation, policy and procedure relating to domestic violence and abuse
To be proactive, self‑motivated, confident working independently and able to use you own initiative
Good IT skills, proficient in data management and Microsoft Office (Word, Excel, Outlook, SharePoint)
Strong time management and organisational skills including the ability to meet tight deadlines

Job Responsibility

delivering a high quality and responsive administrative function meets service delivery requirements
providing a high-quality and responsive administrative function
monitoring the DRIVE inbox, accurately setting up and maintaining case records, and supporting effective case allocation

What we offer

Flexible Working Options: Including hybrid working
Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave
Birthday Leave: An extra day off for your birthday
Pension Plan: 5% employer contribution
Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments
Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts
Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance
Wellbeing Support: Employee assistance programme and wellbeing support
Inclusive Networks: Access to EDI networks and colleague cafes
Sustainable Travel: Cycle to work scheme and season ticket loans

Fulltime

Service Delivery Manager

The Service Delivery Specialist is a seasoned subject matter expert, responsible...

Location

China , Shanghai

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Ability to establish strong relationships with internal stakeholders and external clients
Seasoned ability in managing coordinated delivery of service
Excellent written and verbal communication skills
Highly analytical with good problem-solving skills and can use initiative to drive innovation
Ability to work well in a pressurized environment
Excellent client service orientation
Displays excellent persuasion and influence abilities
Passionate, strong initiative, self-driven with commitment to succeed
Seasoned ability to manage budgets, resources, and timelines for service delivery projects
Seasoned proficiency in project management, including planning, execution, monitoring, and project delivery

Job Responsibility

Works as an Independent Contributor (IC) and acts as the primary interface managing the services relationship between the client and the organization
Performs client facing service activation activities and support the GDC in service activation completion
Responsible for operations performance, including - Service Improvement Plans
Establishes, monitors and reports Service Delivery Reports
Escalation management and Reporting
Meeting management with clients
Major incidents - scrutinizes adherence to process, recommends changes when SLAs are not met and works with larger delivery teams
Change Management – manages and owns all RoE changes
Service First - owns Service First asset verification and contract status
Vendor Backout - manages backout issues with Vendor

Fulltime

Service Delivery Manager

The Manager, Service Delivery is a management role, primarily responsible for ma...

Location

China , Shanghai

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Advanced management abilities
Ability to establish strong relationships with internal stakeholders and external clients
Excellent ability in managing coordinated delivery of service
Excellent written and verbal communication skills
Good at solving problems and can use initiative to drive innovation
Ability to work well in a pressurised environment
Assertive in approach and displays excellent persuasion and influence abilities
Advanced analytical with proven negotiation skills
Passionate, strong initiative, self-driven with commitment to succeed
Ability to receive objective based assignments and determines resources to meet schedules and goals

Job Responsibility

Leads and coaches a team of one or more Service Delivery Specialists
Provides support and guidance to the team
Provides subject matter expertise to the team
Collaborates with internal leadership / stakeholders to set the strategy and direction for the team of Service Delivery Specialists
Fulfils key role and responsibilities of that of a Service Delivery Specialist – depending on regional and / or country requirements
Monitors client satisfaction and identifies service improvement plans to address with immediate service delivery team
Establishes relationships with the relevant teams within the organization whom the Service Delivery Specialists interact with on daily basis
Ensures the team of Service Delivery Specialists have the required tools and resources to successfully service the client needs and requirements
Manages and coordinate the service delivery budget, compile reports and service delivery metrics
Observes the external market by analyzing service delivery management trends and recommend improvements to existing procedures, strategies and policies

Fulltime

Service Delivery Operations Manager

Location

Czechia , Prague

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Advanced organizational and team management skills
Excellent communication skills – both verbal and written, coupled with strong ability to collaborate with internal stakeholders, external clients, and technology partners
Advanced understanding of budgets, cost management, and technology investment optimization
Excellent time management, prioritization, and delegation abilities
Advanced focus on client centricity and service excellence
Highly focused on business outcomes and measurable value realization
Advanced ability to work across different cultures and social groups
Ability to work effectively in a dynamic, fast-paced environment and adapt to changing business and technology landscapes
Advanced Service Management and Service Operations (SMSO) expertise
Strong understanding of Artificial Intelligence (AI), Generative AI, Intelligent Automation, and their application within IT operations and service delivery

Job Responsibility

Leading and overseeing the successful delivery of support services to clients within a Region/Country or Services Division
Ensuring achievement of organisational and team objectives and fostering a collaborative and motivated work environment

Fulltime

Service Delivery Manager

The Service Delivery Manager – SMB at T-Mobile is responsible for overseeing the...

Location

United States , Herndon

Salary:

74400.00 - 134100.00 USD / Year

T-Mobile

Expiration Date

Until further notice

Requirements

Bachelor's Degree Business Administration, Information Technology, or Related Field (Required)
Master's/Advanced Degree Business Administration, Project Management, or Related Field (Preferred)
4-7 years Managing service delivery for B2B customers, including overseeing multiple concurrent engagements and ensuring adherence to delivery models and timelines (Required)
2-4 years Coordinating with cross-functional internal teams and stakeholders to resolve delivery issues and drive accountability (Required)
2-4 years Implementing process improvements and proactively identifying and resolving service delivery flow issues to enhance customer satisfaction (Required)
Communication Ability to clearly convey information, manage customer expectations, and facilitate seamless transitions between teams to enhance customer experience. (Required)
Project Management Skill in managing multiple concurrent service delivery engagements, ensuring adherence to standardized processes and timelines. (Required)
Problem Solving Proficiency in proactively identifying, analyzing, and resolving delivery flow issues to safeguard throughput and customer satisfaction. (Required)
Cross Functional Relationships Ability to coordinate and collaborate effectively with internal teams and stakeholders to drive accountability and resolve blockers. (Required)
Customer Service Demonstrated commitment to delivering high-quality service outcomes and enhancing customer satisfaction for SMB clients. (Required)

Job Responsibility

Oversees the execution of standardized B2B service deliveries to ensure consistent and high-quality outcomes for small and medium business customers
Manages multiple concurrent service delivery engagements by maintaining strict adherence to established delivery models and timelines
Identifies and resolves delivery flow issues proactively to safeguard throughput and enhance customer satisfaction
Coordinates closely with internal teams and stakeholders to drive accountability and resolve blockers efficiently
Communicates clearly and manages seamless transitions between delivery phases to directly enhance the customer experience
Monitors and reports on service delivery performance metrics to ensure operational excellence and continuous improvement

What we offer

Medical insurance
Dental insurance
Vision insurance
Flexible spending account
401(k)
Employee stock grants
Employee stock purchase plan
Paid time off
Up to 12 paid holidays
Paid parental and family leave

Fulltime

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Service Delivery Administrator

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