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Service Delivery Administrator

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NTT DATA

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Location:
Thailand , Bangkok

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The Service Delivery Administrator at NTT DATA is responsible for supporting the Service Delivery team by managing client communications and administrative tasks. The role requires a high school diploma, some experience in customer service or administration, and proficiency in Microsoft Office Suite. The ideal candidate will be proactive, detail-oriented, and working towards an ITIL certification. This is a full-time, entry-level position with an immediate start.

Job Responsibility:

  • Ensures the administration of client complaints being managed by the service delivery team
  • Supports the management all updates for contracted accounts within the team’s portfolio and facilitate and ensure the timely implementation of standard changes within client accounts
  • Ensures the achievement of all deliverables using best practices against agreed service level agreements and key performance indicators
  • Supports the service delivery team by obtaining the right information to satisfy client requirements
  • Coordinates meetings with clients, vendors, and other internal/external stakeholders
  • Collates management information needed to update and produce client service reports and internal reports
  • Assists with the completion of incident reports, meeting notes and other client communication as required and approved by the relevant stakeholder(s)
  • Maintains the accuracy of operations and/or procedure manuals and schedules and facilitates annual reviews of all manuals for the team
  • Publishes updates of operations and/or procedure manuals to stakeholders using release management communication channels
  • Assists with day-to-day filing, portal management and maintenance of client records, working with the Legal team to ensure that client contracts are maintained in document management systems
  • Engages with service delivery groups to ensure the seamless delivery of procedures
  • Adheres to governance procedures for all non-standard procedure establishment requests and co-ordinate the process or work instructions within release management procedures
  • Identifies and implements process improvements to ensure optimal delivery engagement and advise the relevant stakeholders accordingly
  • Performs any other related task as required

Requirements:

  • Relevant high school diploma in addition to vocational training
  • Working towards completion of an ITIL certification preferred
  • Some demonstrated experienced gained within a similar role
  • Some demonstrated experience in a customer service or administrative role
  • Ability to adapt to different requirements/scenarios
  • Displays a high level of attention to detail and has a proactive approach to work
  • Reliable with the ability to produce a high quality of work
  • Good written and verbal communication skills
  • Displays ability to build effective working relationships with a variety of stakeholders
  • Ability to work well within a team environment
  • Strong orientation towards ensuring client satisfaction and service delivery
  • Some organizational and time management skills
  • Basic proficiency in Microsoft Office Suite

Additional Information:

Job Posted:
March 19, 2026

Employment Type:
Fulltime
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