CrawlJobs Logo
Coates Logo Coates · IT - Administration

Service Coordinator

Australia, Fyshwick · Job Posted July 05, 2026
Apply Position
Job Link Share

Job Description

Proudly Australian owned, Coates has a long history of supporting customers to deliver major projects and an exciting future focused on growth. We provide end-to-end solutions spanning Equipment Hire, Engineering Solutions, Industrial Solutions and Power & HVAC. The next step in your career starts here… Permanent full-time position – 38hr week Monday to Friday & no weekends! Reporting to the Fyshwick Service Manager, this role is responsible for coordinating a team of Field Service Mechanics within a designated service area and ensuring all breakdowns reported on customer sites are responded to and dealt with promptly and safety. You may also find yourself having to source repair advice over the phone in those times to assist our mechanics.

Job Responsibility

  • Coordinating a team of Field Service Mechanics within a designated service area
  • Ensuring all breakdowns reported on customer sites are responded to and dealt with promptly and safely
  • Sourcing repair advice over the phone when needed
  • Assigning daily service tasks and coordinating long-term hire servicing to Workshop and Field Service Mechanics
  • Assisting with maintenance demands and budget requirements
  • Liaising directly with customers during potentially difficult or frustrating times
  • Driving service efficiency and improvement project initiatives through the field service team.

Requirements

  • Intermediate computer skills (particularly MS Excel and Word)
  • An ability to self-manage your own time and workload accordingly
  • The need to be detail and process orientated, able to understand maintenance processes and document them for our records
  • An appreciation of (or understanding of) the legal requirements (compliance) for servicing plant and equipment.

What we offer

  • Development and career progression pathways
  • Flexible working options available
  • Access to employee discounts, benefits and wellbeing program
  • Purchased additional leave program
  • Novated leasing and salary sacrifice
  • 12 weeks Paid Parental Leave in addition to government parental leave scheme
  • Volunteering opportunities through the Coates Foundation.
Coates - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Service Coordinator

8 matching positions

New

Service Coordinator

Location
Location
United Kingdom , Fleet
Salary
Salary:
28000.00 - 30000.00 GBP / Year
therecruitersroom.co.uk Logo
The Recruiters Room
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers
  • Excellent computer proficiency (MS Office, Excel and Outlook)
  • Preferred experience in QuickBooks or similar accounting package
  • Qualifications in GCSE English, Math’s preferred, but relevant job experience can also be suitable
  • Preferred experience in service delivery, office organisation and business processes
  • Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service
  • Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices
  • Ability to safely and successfully perform the essential job functions consistent with high levels of concentration
  • Ability to maintain regular and punctual attendance
  • Must be able to communicate confidently & politely both in person and via the telephone with both customers and colleagues
Job Responsibility
Job Responsibility
  • Communicating with customers and maintaining internal CRM and database systems
  • Assisting with H&S RAMS in coordination with H&S manager
  • Managing work schedules for Service Engineers
  • Repair quoting and follow up, liaising with clients & organisation of engineers/sub-contractors
  • Raising purchase orders for the procurement of service and repair parts/sub-contractors using QuickBooks accounting software
  • Raising invoices, as required, for repairs/call outs using QuickBooks accounting software
  • Supporting colleagues during holidays/sickness/busy periods
  • Maintain compliance with all company policies and procedures
  • Perform related duties as assigned by Line Manager/Director
  • Fulltime
Read More
Arrow Right
New

Service Coordinator

You'll be the central point coordinating service jobs from booking through to co...
Location
Location
New Zealand , Auckland
Salary
Salary:
Not provided
paragonrecruit.com Logo
Paragon Recruitment Limited
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience in service coordination, scheduling, administration, or customer service
  • Background in trades, construction, maintenance, or service industries (highly regarded)
  • Confident working in fast-paced, high-volume environments
  • Strong organisation and ability to prioritise changing workloads
  • Simpro experience highly regarded
  • Strong communication skills and a calm, solutions-focused approach
  • Comfortable learning new systems and improving processes
Job Responsibility
Job Responsibility
  • Coordinating daily service and maintenance schedules for field technicians
  • Managing jobs from booking through to completion in Simpro
  • Liaising with customers and providing job updates
  • Supporting technicians with scheduling changes and job details
  • Assisting with quotes, administration, and reporting
  • Supporting process improvements and system development initiatives
What we offer
What we offer
  • Supportive, down-to-earth team culture
  • Exposure to modern systems and continuous improvement (including AI-enabled tools)
  • 12-month fixed-term opportunity covering parental leave
Read More
Arrow Right
New

Service Coordinator

We are looking for a Service Coordinator to support residential and commercial c...
Location
Location
United States , Cleveland
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • At least 3 years of experience in customer service, call center support, or a similar service coordination role
  • Experience handling inbound calls in a fast-paced environment with a strong focus on customer care and issue resolution
  • Ability to perform basic troubleshooting and guide customers through technical concerns over the phone
  • Familiarity with fire alarm, security, or related electronic systems, including exposure to platforms such as Honeywell, is preferred
  • Strong computer skills with experience using Microsoft Office and Microsoft Teams
  • Experience with service or business platforms such as DocuSign, Sedona, WeSuite, Rapid Response, or similar tools is an advantage
  • Excellent verbal communication, organization, and multitasking abilities
  • Completion of pre-employment requirements as part of the hiring process
Job Responsibility
Job Responsibility
  • Respond to a steady flow of incoming customer calls related to fire and security alarm systems for both residential and commercial accounts
  • Guide customers through basic troubleshooting steps for issues such as system alerts, sensor concerns, control panel problems, and recurring alarm sounds
  • Determine when a problem can be resolved remotely and arrange technician service appointments promptly when onsite support is needed
  • Manage open service requests by updating ticket details, tracking status, and helping reduce outstanding inbound and outbound service volume
  • Communicate clearly and effectively with customers to gather accurate information, explain next steps, and set expectations for service delivery
  • Use internal systems and office software to document interactions, coordinate scheduling, and maintain organized service records
  • Collaborate with supervisors, technicians, and team members to ensure timely follow-up and consistent customer support
  • Apply available troubleshooting resources and reference materials to resolve issues efficiently and escalate more complex situations when appropriate
What we offer
What we offer
  • medical, vision, dental, and life and disability insurance
  • enrollment in company 401(k) plan
Read More
Arrow Right

Service Coordinator

Our client in Dorval is looking for a Service Coordinator for a very well known ...
Location
Location
Canada , Dorval
Salary
Salary:
50000.00 - 60000.00 CAD / Year
https://www.randstad.com Logo
Randstad
Expiration Date
August 03, 2026
Flip Icon
Requirements
Requirements
  • Fluently Bilingual in English and French (written and spoken)
  • High school diploma or equivalent
  • relevant trade designation or enrollment in a registered apprenticeship program
  • Two years of relevant work experience
  • previous experience in the heavy production parts industry or service sector is an asset
  • Experience in parts supplier activities, procurement and parts quotation generation
  • Experience working with trucks or diesel components is a must
  • Microsoft Office, including Outlook, Excel, Word and PowerPoint
Job Responsibility
Job Responsibility
  • Providing front line service and support to customers, technicians and management
  • Serving as a liaison between customers and appropriate branch personnel
What we offer
What we offer
  • Monday-Friday 8AM-5PM
  • Salary $50,000-$65,000
  • Bonus 1000$ per month if you hit your quotas
  • 2 to 3 weeks vacation
  • 100% employer paid medical and dental benefits with no waiting period for eligibility
  • Pension Plan
  • Competitive salary
  • Comprehensive benefits
  • Learning and development
  • Company Events
  • Fulltime
Read More
Arrow Right

Service Coordinator

Our client is seeking a highly organized and customer-focused Service Coordinato...
Location
Location
United States , La Jolla
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 1+ year of experience in customer service, scheduling, coordination, or administrative support
  • Strong communication and interpersonal skills
  • Excellent organizational and multitasking abilities
  • Proficiency in Microsoft Office Suite and experience with scheduling or CRM systems preferred
  • Ability to work effectively in a fast-paced environment and manage competing priorities
  • Detail-oriented, dependable, and solution-focused
Job Responsibility
Job Responsibility
  • Coordinate service requests, appointments, and work orders
  • Serve as a primary point of contact for customers, addressing questions and providing updates
  • Communicate with internal departments and external partners to ensure timely service delivery
  • Maintain accurate records, scheduling details, and service documentation
  • Monitor job progress and follow up to ensure customer satisfaction
  • Assist with administrative support, reporting, and process improvement efforts
What we offer
What we offer
  • Medical, vision, dental, and life and disability insurance
  • 401(k) plan
  • Fulltime
Read More
Arrow Right

Service Coordinator

Unox, a market leader in the production of high-end ovens and a certified Great ...
Location
Location
India , Delhi
Salary
Salary:
Not provided
unox.com Logo
UNOX
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Diploma or degree in Electrical/Electronic Engineering
  • Previous experience in a service coordination, customer support, or maintenance role
  • Fluent English
  • Strong customer service mindset with a proactive approach
  • Strong organizational skills and attention to detail
  • Excellent communication and problem-solving skills
  • Proficiency in Microsoft Office Suite and service management software
  • Strong Knowledge of commercial kitchen equipment and combination ovens is a plus
  • Junior (2-5 years)
Job Responsibility
Job Responsibility
  • Record all customer and dealer calls in Salesforce. Immediately acknowledge the complaint by sharing a unique Complaint Number with the customer/dealer via email or phone
  • Allocate daily service calls to technicians based on priority, location, and availability through sales force
  • Ensure that the pre-installation checklist is shared with the customer or dealer in advance, prior to scheduling the engineer's site visit for Installation of machine
  • Monitor open calls, particularly those pending due to warranty parts or approvals. Provide timely updates to customers/dealers on the status and expected resolution timeline
  • Ensure technicians submit their service reports on a daily basis. Verify and upload the reports into the sales force for future reference
  • Prepare quotations for service charges, installation charges, chemicals and spare parts based on technician reports. Coordinate with the Order Management Team for invoicing, order processing, and dispatch of parts
  • Inform the customer/dealer upon successful completion of the service call and share the signed Service Report via email and update the sheet to mark the case as closed
  • Daily update sales force activities and task within the respective assets and technician visit to maintain transparency and smooth coordination
  • Ensure adherence to defined TAT (Turnaround Time) for all service activities
What we offer
What we offer
  • Work-Life balance initiatives
  • Paid time off & overtime
  • Personal and family welfare
  • Health insurance & welfare programs
  • Career growth & training programs
  • Diversity & inclusion policies
  • International mobility & relocation support
  • Team building activities
  • Fulltime
Read More
Arrow Right

Service Coordinator

Are you passionate about building customer relationships and providing exception...
Location
Location
United States , St Petersburg
Salary
Salary:
Not provided
powerdesigninc.us Logo
Power Design
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's degree preferred
  • Relevant work experience with construction service agreements and strong admin tasks is highly preferred
  • Must be dependable, organized and detail-oriented
  • Ability to multi-task in a fast-paced environment
  • Strong verbal and written communication skills
  • Must be proficient with Microsoft Office suite
  • Demonstrate and uphold all of Power Design's core values, which include integrity, accountability, teamwork, innovation and growth
Job Responsibility
Job Responsibility
  • Assist in the warranty transfer process from operations to the service department
  • Monitor the service email inbox, schedule warranty requests and respond to the customer within 24 hours
  • Schedule and dispatch the service technicians for warranty and service work orders
  • Coordinate special projects as needed, including research, documentation, reporting and invoicing
  • Work closely with the service project manager, service field technicians and the operations team to create service projects
  • Fulltime
Read More
Arrow Right

Service Coordinator

We are looking for a detail-oriented Service Coordinator to support property ope...
Location
Location
United States , Honolulu
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • At least 2 years of experience in administrative support, property coordination, accounting assistance, or a closely related function
  • High school diploma required
  • additional coursework or education in business, accounting, or property administration is a plus
  • Familiarity with accounts payable, accounts receivable, invoice coding, bank reconciliations, and related financial support activities
  • Working knowledge of rent tracking, expense reporting, budgeting support, or lease-associated financial processes preferred
  • Proficiency with Microsoft Office applications, especially Excel, along with Word, Outlook, and Adobe Acrobat
  • Experience using QuickBooks or similar accounting software to support financial recordkeeping and reporting
  • Strong organizational skills with careful attention to detail and the ability to manage multiple priorities and deadlines
  • Effective written and verbal communication skills, with the ability to handle confidential information independently and professionally
Job Responsibility
Job Responsibility
  • Oversee rent payment tracking, follow up on tenant balances, and help address routine account questions or billing discrepancies
  • Maintain organized records of recurring costs, open work orders, and unpaid invoices to support complete and accurate financial documentation
  • Assist with calculating tenant utility allocations using sub-meter data and prepare supporting backup for chargebacks
  • Keep property documentation current, including insurance certificates, sales reporting, percentage rent records, and other financial files
  • Create lease abstracts and monitor key lease obligations to help ensure terms are documented and applied correctly
  • Support budget planning and forecast updates by compiling vendor agreements, maintenance history, service records, and expense details
  • Monitor important property deadlines such as tax-related items, permits, and compliance submissions to help prevent missed requirements
  • Prepare business correspondence, reports, memoranda, and related property documents for internal and external distribution
  • Coordinate with vendors on service needs, proposal requests, and contract-related administrative tasks for building operations
  • Track tenant service concerns, log follow-up activity, and assist with inspections by documenting and monitoring action items through resolution
What we offer
What we offer
  • medical, vision, dental, and life and disability insurance
  • 401(k) plan
Read More
Arrow Right