Service coordinator Jobs

Service coordinator

Randstad

Location:
Singapore

Category:
-

Contract Type:
Not provided

Salary:

3000.00 - 3800.00 SGD / Month

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Job Description:

This role involves providing comprehensive customer support and service coordination, managing all communications, inquiries, and complaints via phone, email, and fax to ensure customer satisfaction. Key responsibilities include processing financial documents (quotations and charges), managing the end-to-end service lifecycle by scheduling and coordinating Field Service Engineers and sub-contractors, and ensuring all services are completed on time. The coordinator is also responsible for meticulous documentation and record-keeping of service history, warranty claims, and service reports, preparing necessary administrative forms (e.g., purchase orders and shipping forms), and reporting service quality and account updates to management while actively seeking opportunities for process improvement and service sales.

Job Responsibility:

Providing comprehensive customer support and service coordination
Managing all communications, inquiries, and complaints via phone, email, and fax to ensure customer satisfaction
Processing financial documents (quotations and charges)
Managing the end-to-end service lifecycle by scheduling and coordinating Field Service Engineers and sub-contractors
Ensuring all services are completed on time
Meticulous documentation and record-keeping of service history, warranty claims, and service reports
Preparing necessary administrative forms (e.g., purchase orders and shipping forms)
Reporting service quality and account updates to management
Actively seeking opportunities for process improvement and service sales

Requirements:

Diploma holder in Business Administration or other field
2 years of related working experiences
Strong communication skills (both written and verbal)
Positive attitude
Able to work under pressure and a fast paced environment
Good communication and basic administrative skills (Microsoft, Excel, Email)
GCE N Level or ITE graduate with 1 year of customer service / sales support working experience are welcome to apply

What we offer:

Good benefits, attractive package

Additional Information:

Job Posted:
December 23, 2025

Expiration:
January 01, 2026

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