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Robert Half is in search of a Service Coordinator that manages daily service operations, including scheduling, dispatch, customer communication, and job documentation, to ensure efficient and timely service delivery while supporting field technicians and internal operations.
Job Responsibility:
Manage incoming service calls and process customer requests
Schedule and dispatch technicians, prioritizing emergency calls as needed
Create, update, and close service jobs in company software and QuickBooks
Review service orders for accuracy, including labor, materials, and billing details
Coordinate parts ordering and track materials to align with service schedules
Follow up with customers regarding completed work and outstanding proposals
Verify technician time entries and support invoicing and payroll processes
Maintain accurate documentation and clear communication with customers and staff
Support general office operations and perform additional duties as assigned
Requirements:
2+ years of administrative, dispatch, or service coordination experience preferred
Experience with service management software and QuickBooks preferred
Proficient in Microsoft Office with strong organizational and multitasking skills
Detail-oriented with strong communication and customer service abilities