Service coordinator Job at Empire Envelope Ltd. (Calgary)

Service coordinator

Empire Envelope Ltd.

Location:
Canada , Calgary

Category:
Construction

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

Reporting to the Service Manager, as the Service Coordinator you provide support to our warranty department, specializing in insulation, drywall, tape, and texture services. You ensure timely and professional resolution of warranty-related issues, maintaining strong communication between internal teams, subcontractors, and clients, and upholding our commitment to quality and customer satisfaction.

Job Responsibility:

Assisting, reviewing, entering, and/or creating new service jobs for residential divisions into both Job/Service schedule and Plexxis
Receiving, assessing, and prioritizing incoming warranty requests. Act as the primary point of contact for warranty inquiries
Coordinating inspections and service appointments with field teams and subcontractors and tracking progress to ensure timely resolution of all warranty claims
Clearly communicating with homeowners, builders, and internal teams regarding timelines and expectations and providing professional and empathetic support to clients, ensuring a positive service experience
Performing JobSchedule auditing (Ensuring proper date entries, notes and overall accuracy) and reporting information to Residential Operations Manager and Construction Manager
Coordinating SupplyPro Management, including daily auditing of SupplyPro to ensure prompt communication from our Residential Supervisors and reporting information to Residential Operations Manager and Construction Manager
Overseeing contact list maintenance (Area Changes, personnel, etc.) Auditing completed houses as sent by our Supervision teams
Assisting production/construction to approve sub pay invoices for residential divisions
Tracking EPO’s for builders within Supplypro and Service Schedule
Verifying PO and complete updating of files and values in both Job schedule and Plexxis

Requirements:

High School Diploma, or equivalent
Minimum 3 years’ experience in construction, warranty coordination, or service administration (preferably in insulation/drywall/tape/texture trades)
Strong organizational and time management skills
Proficient in Microsoft Office programs (Outlook, Word, Excel, Teams, SharePoint and PowerPoint) and SupplyPro and Plexxis

What we offer:

Competitive compensation and benefits package including RRSP matching
The opportunity to contribute to a growing organization with a strong reputation for excellence
A professional and collaborative work environment

Additional Information:

Job Posted:
March 12, 2026

Expiration:
March 18, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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