Service Coordinator

• Organize and adjust technician schedules for routine service visits, preventive maintenance, and urgent callouts to keep response times on track
• Act as the primary communication link between office staff, field technicians, and customers, ensuring updates are shared clearly and professionally
• Support the rollout and day-to-day use of updated service software by assisting with setup, data input, testing, and basic user guidance
• Communicate with customers regarding new requests, appointment timing, service updates, and follow-up needs after work is completed
• Open, revise, and finalize work orders in the service management system with a high level of accuracy and attention to detail
• Prepare technicians with the job information, supporting documents, and parts-related details needed for efficient service completion
• Monitor parts requests and help coordinate supply ordering and organization to avoid delays in scheduled work
• Maintain complete service documentation, including job notes, equipment records, and status updates for reporting and historical reference
• Partner with accounting and internal team members to support accurate billing, smoother workflows, and stronger overall service performance

• High school diploma required
• additional college coursework or an associate’s or bachelor’s degree is preferred
• At least 2 years of experience in service coordination, dispatching, call center support, or administrative operations
• Prior exposure to service dispatch or work order platforms such as ServiceTitan, FieldEdge, Computer Aided Dispatch systems, or similar tools is preferred
• Strong customer service and communication skills with the ability to interact effectively with both field personnel and office teams
• Proven ability to manage multiple tasks at once, stay organized under pressure, and follow through on time-sensitive requests
• Proficiency with Microsoft Office applications, including Outlook, Excel, and Word
• Comfortable learning new technology, including service software, logistics tools, and AI-enabled platforms
• Experience in mechanical, electrical, HVAC, or related service environments is a plus

Experience in mechanical, electrical, HVAC, or related service environments is a plus