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Our client, a leading organisation in the manufacturing industry, is seeking a highly organised and customer-focused Service Coordinator to join their team. In this role, you will provide essential support by responding to customer support calls and coordinating with a team of regionally based technicians to ensure the smooth completion of onsite service works.
Job Responsibility:
Logging new service calls and liaising with customers
Allocating and scheduling service technicians to meet customer requirements
General administrative duties to support the efficient operation of the Service department
Requirements:
Previous experience in a varied administrative role in a busy environment
Scheduling experience is desirable but not essential
Proficiency in MS Excel, Word, and Outlook
A professional and courteous telephone manner, with an ability to build strong relationships
Excellent communication and team working skills
The ability to thrive in a fast-paced environment and meet tight deadlines
Highly organised with the ability to prioritise workloads
Nice to have:
Scheduling experience
What we offer:
A supportive and collaborative team environment
A vibrant workplace culture that values diversity and inclusion
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