Service Coordinator

• Respond promptly to tenant service calls and dispatch service personnel as directed by the Property Manager
• Organize, file, and maintain electronic property documents, including Certificates of Insurance, leases, and expense records
• Assist with property inspections and manage follow-up logs to ensure timely completion of outstanding items
• Track and document tenant service requests, monitor response times, and ensure completion
• Support budgeting and forecasting by managing vendor contracts, service logs, and cost histories
• Monitor and update project schedules and timelines for capital improvement planning
• Track recurring expenses and work orders, following up on missing invoices
• Update and maintain databases (mailing lists, contact lists, client information)
• Draft and distribute documents, reports, memos, proposals, and correspondence relating to managed properties
• Monitor critical property deadlines and filings, such as property taxes, fire alarm testing, and elevator permits
• Coordinate communications between vendors, utility companies, and tenants
• Maintain certificates of insurance, percentage rent, and sales reports
• Prepare lease summaries and assist with the bidding process for contracted services
• Support rent collection and address minor account issues
• Assist in maintaining strong tenant relations and positive vendor relationships
• Calculate utility chargebacks based on sub-meter readings
• Compile and prepare reports for distribution
• Take on special projects and additional tasks as assigned by the Property Manager

• Minimum 3 years of experience in customer service and administrative support, preferably within property management
• High school diploma required
• some college or college degree preferred
• Strong verbal and written communication skills
• Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and Adobe Acrobat
• Highly organized with keen attention to detail and the ability to handle sensitive/confidential information
• Skilled at prioritizing tasks, managing multiple projects, and adapting to changing deadlines
• Reliable and punctual with a positive attitude and strong work ethic
• Ability to work effectively with staff at all levels and with external clients and vendors
• Valid driver’s license, current auto insurance, and reliable transportation are required

Familiarity with commercial lease terms and basic accounting is a plus

• medical, vision, dental, and life and disability insurance
• eligible to enroll in our company 401(k) plan