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Robert Half Logo Robert Half · Customer Service

Service Coordinator

United States, Grand Rapids · Job Posted May 16, 2026
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Job Description

We are looking for a Service Coordinator to support customer interactions and keep daily service activity organized in Grand Rapids, Michigan. This position is ideal for someone who combines strong communication skills with a customer-first mindset and can manage multiple requests with accuracy. The right candidate is comfortable using service platforms, coordinating follow-up, and helping ensure a smooth experience from initial contact through resolution.

Job Responsibility

  • Respond to customer inquiries promptly and provide clear, detail-focused support across service-related requests
  • Coordinate service calls by gathering details, scheduling next steps, and maintaining accurate updates throughout the process
  • Enter and manage information within customer service software to keep records complete and current
  • Work closely with internal teams to ensure customer needs are communicated effectively and handled in a timely manner
  • Monitor open service issues, follow up on outstanding items, and help drive matters to completion
  • Resolve routine concerns with sound judgment and escalate more complex situations when needed
  • Support day-to-day administrative tasks related to service coordination, documentation, and customer communication.

Requirements

  • At least 3 years of experience in customer service or a closely related support role
  • Demonstrated ability to deliver detail-oriented, solutions-focused service in a fast-paced environment
  • Proficiency with customer service software and general office technology
  • Strong organizational skills with the ability to manage multiple service requests at once
  • Clear verbal and written communication skills with a high level of attention to detail
  • Comfort coordinating service calls and maintaining accurate customer records
  • A positive, team-oriented approach and strong alignment with workplace culture expectations.

What we offer

  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan
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