Service Coordinator, Office Angels

Office Angels

Location:
United Kingdom, Loughton

Category:
Office Administration

Contract Type:
Not provided

Salary:

28000.00 - 30000.00 GBP / Year

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Job Description:

Join a successful and reputable company in Loughton, known for its friendly and supportive team environment. We are looking for a dedicated Service Coordinator to become a key player in our client's dynamic team on a permanent basis.

Job Responsibility:

Coordinate and dispatch reactive and proactive works to engineers and contractors across various locations, ensuring SLAs are met
Assist in product purchasing and order fulfilment activities, including taking orders and determining appropriate shipping methods
Monitor product order shipments to ensure on-time delivery and liaise with customers regarding ETAs and related issues
Provide quotations and proposals in response to customer requests
Produce RAMs and maintain a database of customer sales and invoicing records
Contact customers regarding contract/visit cancellations to determine cause and possible corrective measures
Manage the fulfilment cycle from enquiry through to job completion
Handle incoming phone calls related to clients, engineers, sales, and customers, managing and resolving customer enquiries and complaints

Requirements:

experience in a similar role within the facilities or construction industry
proactive and organised approach

What we offer:

20 days annual leave + Bank Holidays (increasing with service)
pension scheme
on site gym
employee of the month prizes
on site parking

Additional Information:

Job Posted:
April 28, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Service Coordinator