Service Coordinator, Citi

Service Coordinator

Citi

Location:
United States, O'Fallon

Category:
Banking

Contract Type:
Employment contract

Salary:

50900.00 - 66400.00 USD / Year

Save Job

Apply Position

Job Description:

The Service Process Coordinator performs relatively complex assignments with an expansive array of products and services. Responsibilities include organizing, servicing, and troubleshooting complex loans while mentoring junior team members and ensuring compliance with applicable policies. The role requires tact and diplomacy when exchanging information, assessing risks, and driving productivity improvements.

Job Responsibility:

Works with a wide variety of non-routine queues to support a variety of loan types
Organizes, records, and services complex loans which requires interacting with internal and external customers
Resolves complex loan servicing issues under limited supervision
Works on complex servicing projects related to process changes or revising mortgage letter templates
Reconciles historical accounts and performs re-application/re-amortization functions for a wide array of loans
Regularly mentors and trains lower level service processors or new team members
Identifies problems/process improvements, troubleshoots issues, and participates in testing to ensure proper system functionality
Provides support to customer service on non-routine and complex loan related questions

Requirements:

2-4 years relevant experience
Requires sitting at a computer the majority of an 8-hour shift
Position requires ability to lift/maneuver 30 lb. banker’s boxes and push/pull fully loaded wooden carts
May assist with pulling files or re-filing files which required standing and stooping
High School diploma or equivalent

What we offer:

Medical
Dental
Vision coverage
401(k)
Life insurance
Accident and disability insurance
Wellness programs
Paid time off (vacation, sick leave, holidays)

Additional Information:

Job Posted:
November 14, 2025

Expiration:
November 22, 2025

Employment Type:

Fulltime

Work Type:

On-site work

View All Jobs In This Company

Job Link Share:

Welcome to CrawlJobs.com –
Your Global Job Discovery Platform

At CrawlJobs.com, we simplify finding your next career opportunity by bringing job listings directly to you from all corners of the web. Using cutting-edge AI and web-crawling technologies, we gather and curate job offers from various sources across the globe, ensuring you have access to the most up-to-date job listings in one place.