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Aplin Logo Aplin · Construction

Service Coordinator

Canada, Vancouver 60000.00 - 70000.00 CAD / Year · Job Posted March 05, 2026
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Job Description

If you thrive in a fast-paced service environment and enjoy being the central point of coordination between customers, technicians, and internal teams, this role offers an excellent opportunity to grow your career. You’ll play a critical role in keeping service operations running smoothly while expanding your exposure to project coordination within a growing electrical contractor. This position is ideal for someone who is highly organized, customer-focused, and eager to develop within the construction services industry. As a Service Coordinator / Project Coordinator, you will support the service department by managing a high volume of inbound service requests while also assisting with project coordination tasks as required. Working closely with service electricians, project coordinators, and management, you’ll ensure efficient scheduling, accurate documentation, and excellent customer service.

Job Responsibility

  • Service Coordination: Receive, schedule, and dispatch electrical service calls
  • Coordinate daily and weekly schedules for service electricians
  • Act as the primary point of contact for customers regarding service requests, scheduling, and job updates
  • Manage inbound phone calls and emails in a high-volume service environment
  • Assign work to service technicians based on urgency, availability, and skillset
  • Track technician time, job progress, and completion status
  • Administrative & Project Support: Prepare and process work orders, service tickets, and job documentation
  • Assist with invoicing, job closeout, and documentation accuracy
  • Order and track materials required for service work
  • Maintain accurate service records, customer information, and job files
  • Support service managers and project coordinators with reporting, follow-ups, and administrative tasks
  • Ensure compliance with company procedures and safety requirements

Requirements

  • 2+ years of experience in a Service Coordinator, Dispatcher, or similar administrative role
  • Direct experience coordinating service work (electrical, plumbing, HVAC, or similar trades preferred)
  • Strong organizational skills with the ability to multitask and manage changing priorities
  • Proficiency with scheduling software, Microsoft Office, and/or construction management systems
  • Basic understanding of service-based construction work and terminology
  • High school diploma or equivalent (post-secondary education preferred)
  • Must have experience in a trade-based service environment ( electrical, plumbing, HVAC) or construction

What we offer

  • Health & Dental
  • 2 to 3 Vacation
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