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Our client in Kirkland is looking for a parts clerk for a very well known company in the retail industry. The Service Advisor is responsible for providing front line service and support to customers, technicians and management. Serves as a liaison between customers and appropriate branch personnel. This person may have other responsibilities that are associated with the role.
Job Responsibility:
Responds to and handles external customer inquiries, requests and concerns in a timely manner
Ensures that the Automotive Service Center team maximizes the customer experience by sourcing, stocking and providing timely and correct vehicle components as requisitioned by the customers and/or Licensed Automotive Technicians
Serves Licensed Automotive Technicians and processes their requests for parts and tires
Liaises with Automotive Service Centre staff to inform immediately of all received parts and tire orders
Sources and orders automotive parts, shop supplies and products through authorized suppliers
Follows established procedures regarding the ordering and sale of parts and tires for the Automotive Service Centre
Verifies correct vehicle information and parts and tires applications for look-up and ordering
Quotes parts and tire pricing and availability
Locates products in the warehouse
Maintains and controls accuracy of inventory, including shop specialty tools
Verifies accuracy of all outside orders by matching product descriptions to product numbers
Walks their assigned sections to understand what needs to be accomplished on a daily basis
Restocks parts and tire areas with stock received
Tests and fills batteries. Tests starters and alternators. Operates the battery filling station as per training received
Liaises with Automotive Service Centre staff to ensure estimates are accurate and professionally formatted
Maintains housekeeping standards of work stations and inventory area and in service reception/work area
Stocks shelves in storage display areas
Secures, warehouse area, parts and tire inventory from unauthorized persons
Processes returns, warranties and castings as required
Records lost sales
Reports stolen and damaged goods to Management
Assists in back up for telephone calls
Requirements:
English and French (spoken and written) (functional 2nd language)
Possess inventory management skills
Demonstrate meticulousness and attention to detail
Have basic computer skills
Be able to work in a fast-paced environment
Possess experience as an automotive parts and accessories sales consultant
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