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Are you passionate about building customer relationships and providing exceptional customer service? Can you stay organized and thrive in a fast-paced work environment? Look no further; the service coordinator role at Power Design is a unique opportunity to do all of that while kick-starting your career with a dynamic team. With projects across the nation, the service coordinator plays a crucial role in assisting with the warranty and service process for the entire company.
Job Responsibility
Assist in the warranty transfer process from operations to the service department
Monitor the service email inbox, schedule warranty requests and respond to the customer within 24 hours
Schedule and dispatch the service technicians for warranty and service work orders
Coordinate special projects as needed, including research, documentation, reporting and invoicing
Work closely with the service project manager, service field technicians and the operations team to create service projects
Requirements
Bachelor's degree preferred
Relevant work experience with construction service agreements and strong admin tasks is highly preferred
Must be dependable, organized and detail-oriented
Ability to multi-task in a fast-paced environment
Strong verbal and written communication skills
Must be proficient with Microsoft Office suite
Demonstrate and uphold all of Power Design's core values, which include integrity, accountability, teamwork, innovation and growth