Service coordinator Jobs

Service coordinator

Randstad

Location:
Canada , Dorval

Category:
Office Administration

Contract Type:
Not provided

Salary:

50000.00 - 55000.00 CAD / Year

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Job Description:

Our client in Dorval is currently looking for a service coordinator. This person will have various responsibilities for all inbound customer activities, order desk, locating products to meet order standards, locating products to meet order requirements, delivery date and repairs, testing and shipping of products. Work collaboratively with the sales, warehouse and support teams to ensure the team achieves goals.

Job Responsibility:

Demonstrate a willingness to take the time to learn about the products and services and services offered, and a desire to take advantage of the training opportunities offered by the company
Demonstrate product knowledge in all areas of the business, including remediation, restoration, general security and thermal imaging
Support the Branch Manager in the execution of the annual and monthly operating plan
Work cooperatively and support all internal partners (operations, internal and external sales teams) and contribute to the achievement of monthly and annual sales and operations objectives
Follow up on all new and existing customer orders, including determining customer needs, assisting in product selection, up-selling, advising on monthly promotions, order entry and fulfillment, and researching products from other sources
Make sure all stock is accurate in warehouse and coordinate with outside sales team. Inventory aspect along with warehouse verification of skus may be required
Support the warehouse, including receiving, stocking and picking (may require heavy lifting) may be required to lift heavy loads (50lbs)
Outbound calls to customers and prospects to support the branch's ability to achieve its objectives
Support the Accounts Receivable and Accounts Payable team members with price discrepancies price, shipping or account discrepancies in a timely manner and set up the credit card terminal on a daily basis
Review open and back orders on a daily basis, follow up on back orders with suppliers, if applicable, and ensure that the customer receives their products in a timely manner
Invoice and file packing slips
Maintain the showroom and office in a ready condition
Any other project or function as required

Requirements:

2-4 years experience in an office setting
Proven self-starter and team player
Knowledge of the sanitation, food service, construction or general safety industries is considered an asset
Experience in administration
Knowledge of retail sales and strong customer service skills
Ability to multi-task, prioritize and manage time effectively
Ability to remain professional and courteous with customers at all times
Excellent verbal and written communication skills (English and French)
Excellent attention to detail
Post-secondary education preferred

Nice to have:

Knowledge of the sanitation, food service, construction or general safety industries
Post-secondary education

What we offer:

Monday-Friday 8AM-5PM
3 weeks’ vacation
Wellness Program
Growth opportunities
Career Development and tuition reimbursement program
Health/Dental/Life Benefit programs
EAP Program
RRSP Program

Additional Information:

Job Posted:
December 26, 2025

Expiration:
February 15, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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