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Titan Mechanical is a HVAC and Mechanical multi-family contractor located in Manassas Park, VA. We are currently looking for a Service Coordinator in our Service department. We are a small company composed of 40+ employees looking to bring aboard a new Service Manager to our team. We are looking for someone who can take on responsibility and properly guide our Service team. We are looking for a candidate that has strong clerical skills. Meaning, we are looking for someone who has the ability to keep their work space neat, stay on top of service calls, is good with scheduling, and can coordinate warranty calls. We provide our people with the training necessary to thrive, so while HVAC experience would be helpful in this role, it is not required. What we are looking for is someone who can pick things up quickly while staying on task and staying organized. The hours of operation for this position are Monday through Friday, 7am-330pm. Additionally, the service coordinator is to route calls on the weekend should emergency service needs arise.
Job Responsibility:
Ability to multitask: dispatch service technicians, take tickets and calls, answer customer questions, handle invoices and pricing, give guidance to field staff, manage hiring for new service techs, ensure service techs operate in safe vehicles
Ensure tools and uniforms are clean, well kept, and maintained
Ensure vehicle & tool stock levels are optimal
Review reports
Ensure overall quality and safety processes and procedures are in place and followed
Answer technical and logistical questions from field personnel
Consistently meet with technicians to review, teach, and improve future performance
Determine which callbacks are a priority
Submit any required documentation in a timely manner
Work in a safe manner daily
Must be able to lift 50 pounds from ground to waist
Proficient with computers and able to learn company software
Excellent customer service skills
Ability to self-schedule on occasion and work independently as required
Requirements:
Ability to process and file paperwork in a timely manner
Can make phone calls communicating important information to service techs
Can make phone calls and speak with the warranty manufacturer for warranty issues
Interested in education in the construction field
Can prioritize – some jobs require more time and attention than others
Nice to have:
Proficient in Spanish and English
High school diploma or GED equivalent
1 – 3 + years work in an office environment scheduling and supervising others OR 1 - 2 + years residential HVAC experience