Service Coordinator Job at Bemana (Baldwin Park)

Service Coordinator

Bemana

Location:
United States , Baldwin Park

Category:
Office Administration

Contract Type:
Employment contract

Salary:

85000.00 USD / Year

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Job Description:

The Service Coordinator excels at scheduling and communication. This role organizes technician truck schedules, sets up service appointments with customers, and ensures all details are promptly updated in the software. The right candidate enjoys working with people, adapting to changing needs, and keeping operations running smoothly in a fast-paced setting. Our client offers a supportive environment, professional growth, and competitive compensation.

Job Responsibility:

Delegating and directing service tasks, monitoring the progress of current projects, and managing the service team members to ensure the team’s objectives and sales goals are met
Oversee the timely creation, completion, and accuracy of work orders to assure jobs can be executed quickly and accurately
Handling customer service calls and complaints and concerns quickly and professionally to maintain good customer relationships and to ensure repeat customers
Assisting with or performing administrative tasks, such as managing and updating invoices, processing new service orders, and tracking inventory
Auditing our service department to ensure the company’s high standards, efficiency, and productivity goals are met
Oversee the scheduling of our technicians for small to large projects with tactical skills to continuously adjust and adapt scheduling to changing needs
Coordinate and manage weekly service meetings
Continually update Syteline system data build/entry, invoicing, ordering equipment. Account for labor hours
Interpret job orders, field service requests and estimates worker hour requirements for completion of job assignments
Analyze and resolve work problems or assists workers in solving work problems.

Requirements:

Two-year college, technical school, trade school
or five to ten years related experience and/or training
or equivalent combination of education
Previous sales and/or management experience in a fast-paced service company is preferred
Strong industry knowledge
Excellent leadership, communication, sales, and customer service skills
Can easily work with complex computer software and analytical tools
Continuous improvement skillset and organizational best practices
Strong creative thinking and problem-solving skills
Ability to effectively present information in one-on-one and small group situations to customers and other employees of the organization
Must have a valid driver's license.

What we offer:

Comprehensive health, dental, and vision benefits
401K with company match
PTO: start with 3 weeks + paid holidays
Training and growth opportunities within the company.

Additional Information:

Job Posted:
April 27, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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