Service Coordinator

• Assists Inside Sales and Shop with Order Coordination
• Sending material and equipment rental order to vendors and updating material costs
• Code Material orders as need for both in-progress orders and shop consumables
• Send Packing Slips to Shipping and Receiving
• Follow up on past due to vendor orders
• Notify Inside Sales of potential production issues due to material delays
• Change and Update Service Orders
• Authorize Technicians for Expenses
• Change Tag Data Statuses
• Process BOM Changes for orders in production, and review labor allocation
• Review, QC, update order notes, and send to Shipping for closeout and invoicing
• Review, edit, and send valve quality documentation including Repair Reports to customers
• Keep management informed of all activity, including timely preparation of reports/quality documentation
• Schedule Field Service Project Pre‐Job meetings to document work scope, schedule, equipment needed, safety concerns, etc.
• Prepare all Field service Paperwork and Job Binders for project orders as required
• Update Service Orders and Service Calendar of Technician Assignments
• Close Out Jobs on Field Service Calendar
• Attend Warehouse production meetings and send meeting recaps with production and service priorities to all attendees and absent invitees
• Examine ways to offer practical, creative alternatives that increase AWC’s chances of successfully closing orders quickly
• Review work processes to ensure that internal and external quality standards are followed and suggest improvements
• Communicate with customers, as required, to develop and maintain good working relationships
• Assist in the implementation of QC procedures and continuous improvement

• High School Diploma required
• Bachelor's degree or equivalent preferred
• Collaborative team player with strong verbal and written communication skills
• Demonstrated leadership abilities with a proactive approach to problem-solving
• Proficiency in Microsoft Office applications
• Exceptional organizational skills with keen attention to detail
• Effective time-management skills to handle multiple tasks simultaneously
• Knowledge of material flow within shop operations preferred
• Ability to work independently and collaboratively, taking direction when needed

Previous experience as a Service Coordinator or Valve Technician

• Employee Stock Ownership Plan (ESOP)
• 401(K) Match
• Competitive Pay
• Medical, Dental and Vision Insurance Package
• Employer Paid Life Insurance
• Paid Time Off and Holiday Pay
• Career Development Opportunities