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Arcadia Home Care and Staffing - an Addus family company Logo Arcadia Home Care and Staffing - an Addus family company · Office Administration

Service Coordinator (Scheduler) / Quality Assurance Specialist (Home Care)

United States, Albuquerque · Job Posted February 13, 2026
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Job Description

Responsible for scheduling and supervising in-home care workers and clients in a geographic area. Also will be responsible for conducting in-home visits at clients' homes to monitor and report on quality of services being provided by Home Care Aides, and to determine whether existing care plans are adequate to meet client needs.

Job Responsibility

  • Creates work schedules by entering schedules into the system, manages changes to client schedules due to client request, illness, vacation or leaves of absence
  • Provides alternate coverage to ensure the client’s care plan is followed and client services are not interrupted
  • Contacts care providers and clients to provide service updates
  • Monitors client’s condition and performance of duties by Home Care Aides
  • Maintains all company and Department on Aging rules, regulations, and standards
  • Conducts home visits to new clients to welcome and review the Welcome Packet
  • Observes and evaluates Home Care Aides in the client's home as directed by Supervisor, to assure client Care Plans are being followed
  • Prepares and completes accurate evaluation reports and case notes as needed
  • Maintains schedules to assure timely completion of all assigned home visits
  • Attends weekly branch meetings
  • Maintains a high degree of confidentiality at all times due to access to sensitive information
  • Maintains regular, predictable, consistent attendance and is flexible to meet the needs of the department
  • Follows all Medicare, Medicaid, and HIPAA regulations and requirements
  • Abides by all regulations, policies, procedures and standards
  • Performs other duties as assigned

Requirements

  • Minimum of 3 years’ experience working in the field of senior services or a related social service field
  • Excellent oral and written communication skills
  • Strong interpersonal skills
  • Ability to prioritize and handle high call volumes
  • Client-focused and customer service-driven
  • Proficient in Microsoft Word, Excel, and Outlook
  • Must have reliable transportation, valid driver’s license and insurance for travel within the branch service area

What we offer

  • Medical, Dental and Vision Benefits
  • Company matched 401K
  • Continued Education
  • Monthly Agency Bonus Potential
  • PTO Plan
  • Retirement Planning
  • Life Insurance
  • Employee discounts
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