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workshop recruitment Logo workshop recruitment · Office Administration

Service Coordinator / Administrator

United Kingdom, Fareham 29100.00 GBP / Year · Job Posted June 01, 2026
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Job Description

An exciting opportunity has arisen for an enthusiastic and organised Service Coordinator / Administrator to join a busy and dynamic maintenance and facilities team. The successful candidate will play a key role in coordinating day-to-day operations, supporting service delivery, and ensuring excellent customer service standards are maintained at all times.

Job Responsibility

  • Record and maintain accurate information from operatives, subcontractors, clients, and internal teams
  • Ensure all internal systems and databases are updated with relevant and accurate information
  • Respond to emails and manage shared inboxes in a professional and timely manner
  • Support management teams in planning and coordinating daily works schedules
  • Allocate operatives and subcontractors based on skill set, availability, location, and job priority
  • Monitor appointments and ensure works are completed efficiently while minimising travel time and downtime
  • Carry out customer satisfaction surveys and assist with compiling monthly performance reports
  • Order materials and equipment as required
  • Escalate issues and provide feedback to management where necessary
  • Support the delivery of excellent customer service and maintain positive relationships with clients and customers

Requirements

  • Strong working knowledge of Microsoft Office, including Word and Excel
  • Accurate keyboard and data entry skills
  • Good organisational and communication skills
  • Ability to prioritise workloads and work effectively in a fast-paced environment
  • Understanding of scheduling, coordination, or administration processes
  • Basic knowledge of building maintenance or trade environments would be advantageous
  • Good geographical awareness and route-planning understanding

Nice to have

  • Basic knowledge of building maintenance or trade environments would be advantageous
  • Good geographical awareness and route-planning understanding

What we offer

  • 34 days annual leave including bank holidays, increasing with length of service
  • Option to buy or sell annual leave
  • Life insurance
  • Electric vehicle salary sacrifice scheme
  • Cycle to Work scheme
  • Discounted gym membership
  • Employee recognition and long-service reward schemes
  • Company pension scheme
  • Access to health, wellbeing, and support services
  • Uniform and safety equipment provided where applicable
  • Referral bonus scheme
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