Service Contract Specialist

• Support the full customer lifecycle by researching accounts, identifying key stakeholders, generating sales opportunities, and assisting with customer onboarding, setup, contracting, and billing for RetinaVue subscriptions and professional services
• Prepare sales support materials, service proposals, and customer documentation
• collaborate with Sales, Project Managers, and cross-functional teams to develop opportunities and execute service agreements
• Manage and maintain Salesforce opportunities, customer master data in SAP, and related business systems to ensure accurate records, data integrity, and process compliance
• Execute and monitor subscription billing operations, including daily exception management, monthly invoicing, invoice delivery coordination, purchase order administration, and resolution of customer billing inquiries
• Serve as the primary liaison between Sales, Operations, Finance, and other internal departments to support customer needs, troubleshoot issues, and deliver a positive customer experience
• Administer contract renewals, IDN annual reviews, multi-year service agreement reconciliations, contract expiration reporting, and RMA billing activities
• Maintain expertise in RetinaVue products, services, subscription models, ERP processes, and system integrations to support operational excellence and business continuity
• Create and maintain Topcon camera serial numbers and other critical records to ensure device-level traceability and reporting accuracy
• Train commercial teams on systems, processes, and billing protocols, while identifying and implementing improvements that reduce billing errors and enhance operational efficiency
• Serve as the RetinaVue subject matter expert for ERP transactions, billing operations, system troubleshooting, and process optimization

• Bachelor's degree or equivalent experience
• 1+ year of experience in sales or customer service
• Strong organizational skills
• Skilled Critical Thinking
• Excellent oral, written, and organization skills
• Basic to intermediate computer knowledge and keyboard skills
• Demonstrated ability to work independently and prioritize tasks
• Prior sales, customer service, and or call center experience, preferred
• Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time

Prior sales, customer service, and or call center experience, preferred

• Medical and dental coverage that start on day one
• Insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance
• Employee Stock Purchase Plan (ESPP), with the ability to purchase company stock at a discount
• 401(k) Retirement Savings Plan (RSP), with options for employee contributions and company matching
• Flexible Spending Accounts
• Educational assistance programs
• Paid holidays
• Paid time off ranging from 20 to 35 days based on length of service
• Family and medical leaves of absence
• Paid parental leave
• Commuting benefits
• Employee Discount Program
• Employee Assistance Program (EAP)
• Childcare benefits