Service Co-ordinator, Office Angels

Office Angels

Location:
United Kingdom, Richmond

Category:
Construction

Contract Type:
Not provided

Salary:

30000.00 - 35000.00 GBP / Year

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Job Description:

Our client is seeking a strong service co-ordinator to join their dynamic & small team in Richmond. This is an office-based role that plays a pivotal part in ensuring the smooth operation of services while keeping customer satisfaction at the forefront of all activities.

Job Responsibility:

Manage and support a team of field-based engineers, ensuring they are motivated and performing at their best
Collaborate closely with the Managing Director and Operations Director on daily operations and project support
Provide technical guidance to engineers on maintenance and repair of equipment
Maintain a strong focus on customer service by identifying solutions that meet client needs and resolving any issues that arise
Implement effective time management strategies to prioritise tasks and meet tight deadlines
Analyse performance trends and address any issues promptly to maintain service excellence
Foster a collaborative team environment, inspiring individuals to leverage their strengths for collective success
Ensure compliance with commercial aspects of contracts

Requirements:

Proven experience in managing technical teams and operations
Strong interpersonal skills and the ability to communicate effectively, both verbally and in writing
Technical expertise in the services industry
A customer-focused approach with the ability to navigate challenges and deliver solutions
Competence in data analysis and the creation of management information, with strong skills in Microsoft Office, particularly Excel

What we offer:

25 days holiday
pension
performance bonus
team social and lunches

Additional Information:

Job Posted:
July 09, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Service Co-ordinator