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The Service Cloud Solution Architect role involves designing and implementing Salesforce solutions, focusing on Service Cloud, Experience Cloud, and Einstein. Candidates should have over 12 years of experience, strong knowledge of Salesforce data models, and relevant certifications. The position requires collaboration with stakeholders and a commitment to delivering high-quality solutions.
Job Responsibility:
Design and architect comprehensive Salesforce solutions with a focus on Service Cloud, Experience Cloud, and Einstein
Pre-build and prototype Salesforce solutions to align with business goals
Do solution design and implement Salesforce data models, including roles, data sharing rules, following Salesforce best practices, developing a scalable, re-usable, highly efficient solution design
Drive the creation of complex solutions ensuring scalability, security, and performance
Oversee solution development and integrations with third-party systems to ensure seamless functionality
Participate discovery, design and delivery
Document clearly articulated, well defined solutions
Provide expert guidance on Salesforce platform capabilities, limitations, and best practices
Create strong alliances with diverse stakeholders
Collaborate across multiple teams with developers, other product managers, and UX teams
Requirements:
12+ years of overall experience with predominant experience in Salesforce Service Cloud, experience cloud, and other Salesforce products
Experience in implementing and maintaining cloud-based Salesforce CRM solutions (Service Cloud) with hands-on involvement in creating and executing successful strategies to deliver products to market in an Agile environment
Expertise in Salesforce Service Cloud, Experience Cloud, and Einstein
Salesforce Administrator and Service Cloud Consultant certifications are mandatory
Deep understanding of Salesforce data architecture, roles, profiles, permission sets, and sharing rules
Proven track record of designing and implementing complex Salesforce data models
Experience integrating Salesforce with third-party applications and other enterprise systems
Nice to have:
Other Salesforce certifications such as data architect, solution architect is a big plus