CrawlJobs Logo

Service Charge Officer

jobs.360resourcing.co.uk Logo

360 Resourcing Solutions

Location Icon

Location:
United Kingdom , London

Category Icon
Category:
Finance

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

33000.00 - 42500.00 GBP / Year
Save Job
Save Icon
Apply Position

Job Description:

We are looking for a customer‑focused and detail‑oriented Service Charge Officer to join our Service Charge Team. You will ensure service charges are calculated accurately, communicated clearly and managed efficiently, while providing excellent customer service to our leaseholders and residents.

Job Responsibility:

  • Produce accurate service charge statements, including estimates and actuals
  • Manage service charge enquiries providing clear, timely and customer-focused responses
  • Prepare clear and easy-to-understand service charge breakdowns and explanations
  • Calculate service charge provisions, reserves and sinking funds linked to planned works and refurbishment programmes
  • Analyse and reconcile service charge cost data, ensuring costs are correctly allocated and reasonably incurred
  • Monitor service charge spend against budgets, investigating and resolving over- or under-spends
  • Proactively identify trends, recurring issues and service failures, sharing insights and lessons learned with managers
  • Investigate service charge queries thoroughly, ensuring invoices and costs are correctly coded and evidenced
  • Maintain accurate system data, identifying and resolving data issues to prevent reoccurrence

Requirements:

  • Experience working with service charges, leasehold services or a similar customer-focused financial role
  • Strong numerical and analytical skills, with attention to detail
  • Ability to explain service charges clearly to customers in plain English
  • Confidence working with financial and transactional data
  • Strong communication and relationship-building skills
What we offer:
  • Excellent pension
  • Generous holiday allowance
  • Life assurance
  • Flexible benefits platform
  • Career development & learning support
  • Volunteering days
  • Hybrid working

Additional Information:

Job Posted:
May 05, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
Icon
360 Resourcing Solutions - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Service Charge Officer

Agent - Welcome Desk (Front Office)

Process all guest check-ins by confirming reservations, assigning room, and issu...
Location
Location
Macau , Macau
Salary
Salary:
Not provided
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or G.E.D. equivalent
  • No related work experience
  • No supervisory experience
  • No license or certification required
Job Responsibility
Job Responsibility
  • Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key
  • Process all payment types such as room charges, cash, checks, debit, or credit
  • Process all check-outs including resolving any late and disputed charges
  • Answer, record, and process all guest calls, messages, requests, questions, or concerns
  • Coordinate with Housekeeping to track readiness of rooms for check-in
  • Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed
  • Supply guests with directions and information regarding property and local areas of interest
  • Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy
  • Complete designated cashier and closing reports in the computer system
  • Cash guests' personal checks and traveler's checks
  • Fulltime
Read More
Arrow Right

Service Charge & Rent Officer

Location
Location
United Kingdom , Long Stratton, Norwich, Norfolk
Salary
Salary:
41000.00 GBP / Year
saffronhousing.co.uk Logo
Saffron Housing Trust
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Degree level or equivalent relevant professional qualification or qualified by experience
  • Evidence of continued professional development
  • Have or are working towards a Chartered Institute of Housing (CIH) Level 2 or above, or similar
  • Demonstrable work experience in service charge and rents or a similar role within housing associations, property management, or public sector housing
  • Experience of complex variable service charges, estate charges, sinking funds, and diverse rent regimes (Social, Affordable, Intermediate)
  • Understanding of leasehold management, Section 20 consultation processes and managing external third-party managing agents
  • Understanding of welfare benefits
  • Experience in operational management in a customer facing team
  • A track record of customer excellence and performance against KPI's
  • Experience of change management and supporting changes in software and systems
Job Responsibility
Job Responsibility
  • Liaise with departments (e.g., Housing and Asset) to gather data and ensure that the budgeting process reflects the true costs of services provided to residents
  • Issue the annual rent and charges with regulatory requirements, and best practice. Ensuring all tenants that have a service charge or personal charge receive clear and concise breakdowns of the charges, with transparent explanations for any changes in costs
  • Ensure that service charge, estate-based charges and utility billing arrangements comply with the relevant laws, regulations, and guidelines, including the Leasehold Reform Act and other housing legislation
  • Ensure that all statutory obligations are met, including the provision of annual service charge certificates and accurate reporting in line with regulatory requirements
  • Provide clear and transparent communication to residents regarding service charge billing, including responding to queries and explaining charges in an understandable manner
What we offer
What we offer
  • Learning And Development - covers membership fee of one professional body
  • Time Off - generous holiday entitlement, Holiday Trading, Volunteer and study days, Enhanced Family Leave
  • Prioritising Mental Health - Employee Assistance Program, trained Mental Health First Aiders, wellbeing check-ins
  • Aviva Pension Scheme - choose contribution and Saffron match up to 10%, Life Assurance cover
  • Health Schemes - Bupa Private Medical Insurance, Medicash Cashback Plan (eligible after probation completion)
  • Salary Sacrifice Schemes - Cycle to work, Tusker Car Scheme
  • Fulltime
Read More
Arrow Right

Rent and Service Charge Officer

We have an exciting opportunity for a Rent and Service Charge Officer to lead on...
Location
Location
United Kingdom , Long Stratton, Norwich, Norfolk
Salary
Salary:
38000.00 GBP / Year
saffronhousing.co.uk Logo
Saffron Housing Trust
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Degree level or equivalent relevant professional qualification or qualified by experience
  • Evidence of continued professional development
  • Have or are working towards a Chartered Institute of Housing (CIH) Level 2 or above, or similar
  • Demonstrable work experience in service charge and rents or a similar role within housing associations, property management, or public sector housing
  • Experience of complex variable service charges, estate charges, sinking funds, and diverse rent regimes (Social, Affordable, Intermediate)
  • Understanding of leasehold management, Section 20 consultation processes and managing external third-party managing agents
  • Understanding of welfare benefits
  • Experience in operational management in a customer facing team
  • A track record of customer excellence and performance against KPI’s
  • Experience of change management and supporting changes in software and systems
Job Responsibility
Job Responsibility
  • Liaise with departments (e.g., Housing and Asset) to gather data and ensure that the budgeting process reflects the true costs of services provided to residents
  • Issue the annual rent and charges with regulatory requirements, and best practice. Ensuring all tenants that have a service charge or personal charge receive clear and concise breakdowns of the charges, with transparent explanations for any changes in costs
  • Ensure that service charge, estate-based charges and utility billing arrangements comply with the relevant laws, regulations, and guidelines, including the Leasehold Reform Act and other housing legislation
  • Ensure that all statutory obligations are met, including the provision of annual service charge certificates and accurate reporting in line with regulatory requirements
  • Provide clear and transparent communication to residents regarding service charge billing, including responding to queries and explaining charges in an understandable manner
What we offer
What we offer
  • Learning And Development: Covers the membership fee of one professional body relevant to your job role, and excellent opportunities for training & courses
  • Time Off: Generous holiday entitlement, Holiday Trading, Volunteer and study days, and Enhanced Family Leave
  • Prioritising Mental Health: Access to our Employee Assistance Program, trained Mental Health First Aiders and wellbeing check-ins
  • Aviva Pension Scheme: Choose your contribution and Saffron match up to 10%, and we offer Life Assurance cover
  • Health Schemes: Bupa Private Medical Insurance, Medicash Cashback Plan [eligible after probation completion]
  • Salary Sacrifice Schemes: Cycle to work, and Tusker Car Scheme
  • Fulltime
Read More
Arrow Right

Front Office Associate

Front Office Associate position at JW Marriott Bengaluru Prestige Golfshire Reso...
Location
Location
India , Bengaluru
Salary
Salary:
Not provided
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or G.E.D. equivalent
  • No related work experience
  • No supervisory experience
  • No license or certification required
Job Responsibility
Job Responsibility
  • Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key
  • Process all payment types such as room charges, cash, checks, debit, or credit
  • Process all check-outs including resolving any late and disputed charges
  • Answer, record, and process all guest calls, messages, requests, questions, or concerns
  • Coordinate with Housekeeping to track readiness of rooms for check-in
  • Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed
  • Supply guests with directions and information regarding property and local areas of interest
  • Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy
  • Complete designated cashier and closing reports in the computer system
  • Cash guests' personal checks and traveler's checks
What we offer
What we offer
  • Training and development opportunities
  • Recognition programs
  • Focus on holistic well-being
  • True camaraderie with diverse group of co-workers
  • Luxury work environment
  • Equal opportunity employer
  • Celebrating unique backgrounds of associates
  • Fulltime
Read More
Arrow Right

Distribution Center Customer Service Associate

Job holder is responsible for performing any other duties as assigned by managem...
Location
Location
United States , Des Moines
Salary
Salary:
Not provided
napaonline.com Logo
NAPA Auto Parts
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High School Diploma or equivalent work experience required
  • 2 years + of general office / clerical experience
  • 1 year of bookkeeping experience
  • Must be able to work in a team environment
  • Must be detail minded
  • Must be able to problem solve
  • Must be able to make decisions
  • Must have excellent phone skills
  • Must have great communication skills
  • Must have complaint handling skills
Job Responsibility
Job Responsibility
  • Reviews and corrects coding for bills from HQ
  • Processes for correcting EDI or keys receipt of parts for incoming freight
  • Runs reports and reviews " old" open positions. Deletes old lines as necessary so parts can be reordered for DC stock
  • Writes checks at DC and maintains manual check log
  • Performs end of day accounting for stores and the transferring of funds from local bank account to HQ's bank account. Handles bad checks from customers of stores (do a journal entry and fill out Global Services payment slip). Investigates credit card disputes. Answers cash on demand calls by accessing store's AR to get true total of stores purchases
  • Researches results from jobber short paying DC, identifies and passes on to RGN clerk to do further research into each deducted item
  • Distributes month end AR statement to stores. Stores can get statement from Storefront but may also mail or email
  • Maintains miscellaneous account for transactions where funds are received from outside and then paid for various activities
  • Generates report where info is plugged in by the DC for any store ARs that are past due (equal to or over $1000) and distributes to HQ
  • Reconciles the bank account that all deposits go in to from local depository account to HQ's bank account
What we offer
What we offer
  • We offer comprehensive benefit plans and programs designed to support your health and wellness, provide income protection and build financial security for your retirement
Read More
Arrow Right

Front Office Associate

Front Office Associate position at Courtyard by Marriott Bali Nusa Dua Resort re...
Location
Location
Indonesia , Bali Nusa Dua
Salary
Salary:
Not provided
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or G.E.D. equivalent
  • No related work experience
  • No supervisory experience
  • No license or certification required
Job Responsibility
Job Responsibility
  • Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key
  • Process all payment types such as room charges, cash, checks, debit, or credit
  • Process all check-outs including resolving any late and disputed charges
  • Answer, record, and process all guest calls, messages, requests, questions, or concerns
  • Coordinate with Housekeeping to track readiness of rooms for check-in
  • Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed
  • Supply guests with directions and information regarding property and local areas of interest
  • Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy
  • Complete designated cashier and closing reports in the computer system
  • Cash guests' personal checks and traveler's checks
What we offer
What we offer
  • Equal opportunity employer
  • Valued and celebrated unique backgrounds
  • Non-discrimination policy
  • Passionate about better serving travelers
  • Empowering guest experience
  • Being part of a small yet ambitious team
  • Learning opportunities
  • Global team environment
  • Professional development
  • Fulltime
Read More
Arrow Right

Front Office Supervisor

The Front Office Supervisor at Four Points by Sheraton Pontianak is responsible ...
Location
Location
Indonesia , Pontianak
Salary
Salary:
Not provided
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or G.E.D. equivalent
  • At least 1 year of related work experience
  • At least 1 year of supervisory experience
Job Responsibility
Job Responsibility
  • Process all guest check-ins
  • Verify guest identity, form of payment, assign room, and activate/issue room key
  • Set up accurate accounts for each guest
  • Enter Marriott Rewards information
  • Ensure rates match market codes
  • Secure payment prior to issuing room key
  • Compile and review daily reports/logs/contingency lists
  • Complete cashier and closing reports
  • Supply guests with directions and property information
  • Accommodate guest requests
  • Fulltime
Read More
Arrow Right

Service Charges & Rent Manager

We have an exciting opportunity for a Service Charges & Rent Manager to be opera...
Location
Location
United Kingdom , Long Stratton, Norwich
Salary
Salary:
49680.00 GBP / Year
saffronhousing.co.uk Logo
Saffron Housing Trust
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Degree level or equivalent relevant professional qualification or qualified by experience
  • Evidence of continued professional development
  • Have or are working towards a Chartered Institute of Housing (CIH) Level 3 or above, or similar
  • Demonstrable and extensive working in service charge and rents management or a similar role within housing associations, property management, or public sector housing
  • In depth experience in managing complex variable service charges, estate charges, sinking funds, and diverse rent regimes (Social, Affordable, Intermediate)
  • Understanding of leasehold management, Section 20 consultation processes and managing external third-party managing agents
  • Understanding of welfare benefits
  • Extensive experience in operational management and leading a customer facing team
  • A track record of customer excellence and performance against KPI's
  • Experience of change management and being and subject matter expert for changes in software and systems
Job Responsibility
Job Responsibility
  • Develop, implement, and manage the annual service charge budgets for all properties within the Housing Association’s portfolio, ensuring accuracy and transparency
  • Ensure the annual rent and charges are issued in line with regulatory requirements, and best practice. Ensuring all tenants that have a service charge or personal charge receive clear and concise breakdowns of the charges, with transparent explanations for any changes in costs
  • Ensure that service charge, estate-based charges and utility billing arrangements comply with the relevant laws, regulations, and guidelines, including the Leasehold Reform Act and other housing legislation
  • Provide clear and transparent communication to residents regarding service charge billing, including responding to queries and explaining charges in an understandable manner
  • Work closely with contractors, suppliers, and internal teams to support the teams that manage the contracts to ensure that services provided to residents (e.g., cleaning, maintenance, grounds maintenance) are delivered as per the agreed terms and conditions
  • Lead on the implementation of new systems, tools, or technologies to improve service charge management and resident satisfaction
  • Deliver a high standard of customer service ensuring customer outcomes are effectively delivered
What we offer
What we offer
  • Learning And Development
  • Covers the membership fee of one professional body relevant to your job role
  • excellent opportunities for training & courses
  • Time Off
  • Generous holiday entitlement
  • Holiday Trading
  • Volunteer and study days
  • Enhanced Family Leave
  • Prioritising Mental Health
  • Access to our Employee Assistance Program
  • Fulltime
Read More
Arrow Right