Service Charge Officer Job at Goodman Masson (London)

Service Charge Officer

We are looking for a customer‑focused and detail‑oriented Service Charge Officer...

Location

United Kingdom , London

Salary:

33000.00 - 42500.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Experience working with service charges, leasehold services or a similar customer-focused financial role
Strong numerical and analytical skills, with attention to detail
Ability to explain service charges clearly to customers in plain English
Confidence working with financial and transactional data
Strong communication and relationship-building skills

Job Responsibility

Produce accurate service charge statements, including estimates and actuals
Manage service charge enquiries providing clear, timely and customer-focused responses
Prepare clear and easy-to-understand service charge breakdowns and explanations
Calculate service charge provisions, reserves and sinking funds linked to planned works and refurbishment programmes
Analyse and reconcile service charge cost data, ensuring costs are correctly allocated and reasonably incurred
Monitor service charge spend against budgets, investigating and resolving over- or under-spends
Proactively identify trends, recurring issues and service failures, sharing insights and lessons learned with managers
Investigate service charge queries thoroughly, ensuring invoices and costs are correctly coded and evidenced
Maintain accurate system data, identifying and resolving data issues to prevent reoccurrence

What we offer

Excellent pension
Generous holiday allowance
Life assurance
Flexible benefits platform
Career development & learning support
Volunteering days
Hybrid working

Fulltime

Rent and Service Charge Officer

We have an exciting opportunity for a Rent and Service Charge Officer to lead on...

Location

United Kingdom , Long Stratton, Norwich, Norfolk

Salary:

38000.00 GBP / Year

Saffron Housing Trust

Expiration Date

Until further notice

Requirements

Degree level or equivalent relevant professional qualification or qualified by experience
Evidence of continued professional development
Have or are working towards a Chartered Institute of Housing (CIH) Level 2 or above, or similar
Demonstrable work experience in service charge and rents or a similar role within housing associations, property management, or public sector housing
Experience of complex variable service charges, estate charges, sinking funds, and diverse rent regimes (Social, Affordable, Intermediate)
Understanding of leasehold management, Section 20 consultation processes and managing external third-party managing agents
Understanding of welfare benefits
Experience in operational management in a customer facing team
A track record of customer excellence and performance against KPI’s
Experience of change management and supporting changes in software and systems

Job Responsibility

Liaise with departments (e.g., Housing and Asset) to gather data and ensure that the budgeting process reflects the true costs of services provided to residents
Issue the annual rent and charges with regulatory requirements, and best practice. Ensuring all tenants that have a service charge or personal charge receive clear and concise breakdowns of the charges, with transparent explanations for any changes in costs
Ensure that service charge, estate-based charges and utility billing arrangements comply with the relevant laws, regulations, and guidelines, including the Leasehold Reform Act and other housing legislation
Ensure that all statutory obligations are met, including the provision of annual service charge certificates and accurate reporting in line with regulatory requirements
Provide clear and transparent communication to residents regarding service charge billing, including responding to queries and explaining charges in an understandable manner

What we offer

Learning And Development: Covers the membership fee of one professional body relevant to your job role, and excellent opportunities for training & courses
Time Off: Generous holiday entitlement, Holiday Trading, Volunteer and study days, and Enhanced Family Leave
Prioritising Mental Health: Access to our Employee Assistance Program, trained Mental Health First Aiders and wellbeing check-ins
Aviva Pension Scheme: Choose your contribution and Saffron match up to 10%, and we offer Life Assurance cover
Health Schemes: Bupa Private Medical Insurance, Medicash Cashback Plan [eligible after probation completion]
Salary Sacrifice Schemes: Cycle to work, and Tusker Car Scheme

Fulltime

Service Charge & Rent Officer

Location

United Kingdom , Long Stratton, Norwich, Norfolk

Salary:

41000.00 GBP / Year

Saffron Housing Trust

Expiration Date

Until further notice

Requirements

Degree level or equivalent relevant professional qualification or qualified by experience
Evidence of continued professional development
Have or are working towards a Chartered Institute of Housing (CIH) Level 2 or above, or similar
Demonstrable work experience in service charge and rents or a similar role within housing associations, property management, or public sector housing
Experience of complex variable service charges, estate charges, sinking funds, and diverse rent regimes (Social, Affordable, Intermediate)
Understanding of leasehold management, Section 20 consultation processes and managing external third-party managing agents
Understanding of welfare benefits
Experience in operational management in a customer facing team
A track record of customer excellence and performance against KPI's
Experience of change management and supporting changes in software and systems

Job Responsibility

Liaise with departments (e.g., Housing and Asset) to gather data and ensure that the budgeting process reflects the true costs of services provided to residents
Issue the annual rent and charges with regulatory requirements, and best practice. Ensuring all tenants that have a service charge or personal charge receive clear and concise breakdowns of the charges, with transparent explanations for any changes in costs
Ensure that service charge, estate-based charges and utility billing arrangements comply with the relevant laws, regulations, and guidelines, including the Leasehold Reform Act and other housing legislation
Ensure that all statutory obligations are met, including the provision of annual service charge certificates and accurate reporting in line with regulatory requirements
Provide clear and transparent communication to residents regarding service charge billing, including responding to queries and explaining charges in an understandable manner

What we offer

Learning And Development - covers membership fee of one professional body
Time Off - generous holiday entitlement, Holiday Trading, Volunteer and study days, Enhanced Family Leave
Prioritising Mental Health - Employee Assistance Program, trained Mental Health First Aiders, wellbeing check-ins
Aviva Pension Scheme - choose contribution and Saffron match up to 10%, Life Assurance cover
Health Schemes - Bupa Private Medical Insurance, Medicash Cashback Plan (eligible after probation completion)
Salary Sacrifice Schemes - Cycle to work, Tusker Car Scheme

Fulltime

Service Charge Accountant

Service Charge Accountant One day a month in the office. The rest, remote. Hubs ...

Location

United Kingdom , West Yorkshire

Salary:

38000.00 GBP / Year

Broster Buchanan

Expiration Date

Until further notice

Requirements

In-depth understanding of service charge legislation and regulation, especially around leaseholders and homeowners
Comfort with budget preparation under tight deadlines
Audit and year-end experience
Knowledge of leasehold, shared ownership and freehold tenure types
AAT minimum, with study support if you want to push on to CIMA or ACCA. Already part-qualified or qualified? Even better — but they're buying the service charge knowledge first, the letters after your name second
Strong Excel and the ability to handle large data sets

Job Responsibility

Leading the budget process across all schemes, with accurate cost allocation to schemes and account codes
Year-end scheme accounts through to audit sign-off, including all year-end adjustments
Monthly forecasting of service charge income and expenditure in the management accounts
S20 data, S21 accounts and S22 provision
Balance sheet reconciliations including reserve funds and associated bank movements
Coaching and mentoring a Service Charge Officer – a leadership element without a big team to weigh you down
Developing system-based reports that give internal stakeholders genuine insight
Leading on customer complaints and enquiries with a responsive, customer-focused approach

What we offer

Salary – £38,000
35 hour working week
A Defined Benefit pension scheme (7.5% colleague contribution). Only around 4% of DB schemes in the UK are still open to new members. As a finance person, you'll know exactly what that's worth — or there's a 4% matched DC scheme if you prefer
28 days' holiday + bank holidays, rising to 33 with service
Your birthday off — every year, on top of everything else
10 extra paid medical days for treatment relating to serious illness, fertility, menopause, gender reassignment and similar — without needing to make the time back
Life assurance at 3x your salary
Health Cash Plan — claim back on dental, optical, physio, prescriptions, consultations and more
Enhanced family leave: 6 weeks full pay then 20 weeks at 50% + SMP for maternity/adoption/shared parental
2 weeks full pay paternity

Fulltime

Customer Service Officer - Parking Services

Customer Services Officer – Parking Services. West London. Hybrid Working. £23 p...

Location

United Kingdom , West London

Salary:

23.00 GBP / Hour

Vox Consultants

Expiration Date

Until further notice

Requirements

Previous customer service experience, ideally within a public sector or contact centre environment
Must have experience within parking services
Must have experience working in a local authority or council
Excellent communication skills, both written and verbal
Ability to manage high volumes of enquiries across multiple channels

Job Responsibility

Act as the first line of contact for customer enquiries within the Parking Service
Respond to enquiries via telephone, email, web-chat, and social media channels
Handle queries relating to: Penalty Charge Notices (PCNs), Parking Suspensions, Pay & Display and Telephone Parking, Parking Permits, Accessible Transport services
Carry out administrative duties supporting all areas of the Shared Parking Service
Process customer payments securely over the telephone where applicable
Maintain accurate records and ensure enquiries are resolved within service standards

Fulltime

Finance Officer Service Charges

We're looking for Finance Officer to help manage and administer the service char...

Location

United Kingdom , Eastleigh

Salary:

32217.00 GBP / Year

Abri

Expiration Date

Until further notice

Requirements

Solid understanding of service charges and housing finance
Ability to manage a busy and varied workload with confidence and a positive attitude
Great communicator with strong organisational skills
Keen eye for detail
Proactive and comfortable suggesting ways to improve processes

Job Responsibility

Produce accurate rent and service charge data
Support the delivery and improvement of service charge processes
Contribute to integrating rent and service charge activities in line with new systems
Provide excellent customer service in writing, over the phone, and face-to-face
Act as an ambassador for Abri

What we offer

28 days holiday + the opportunity to buy and sell holiday
Generous pension scheme with contributions up to 10%
Money off tons of high street and online retailers
Life assurance of 5x your annual salary
Generous parental and family leave
Health and wellbeing packages
Electric car scheme
Personal development opportunities
Colleague recognition scheme
Flexible working

Fulltime

New

Billing Specialist Ii

We are looking for a Billing Specialist II (Contractor) to support billing opera...

Location

United States , Manchester

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Experience in billing, invoicing, order management, or related administrative support functions
Ability to review contract terms and apply billing rules with accuracy and attention to detail
Strong customer service skills with the ability to handle disputes, escalations, and sensitive account questions professionally
Knowledge of reconciliations, account maintenance, and issue research in a fast-paced business environment
Familiarity with processing sales tax, service fees, and other billing adjustments
Effective communication skills for working across internal teams and with external customer representatives
Ability to manage multiple tasks, meet deadlines, and perform consistently under moderate supervision
Proficiency with standard office systems and recordkeeping tools used for billing and account support

Job Responsibility

Set up customer billing profiles and order-related records accurately so invoicing can be completed on schedule
Update billing instructions and account details when contract terms, pricing, or customer requirements change
Investigate billing questions, disputed charges, and escalated concerns to identify issues and drive timely resolution
Apply sales tax, fees, and other non-standard charges correctly while maintaining complete and accurate account documentation
Communicate invoice details, account activity, and billing outcomes clearly to customer contacts and internal stakeholders
Prepare reconciliations, analyze discrepancies, and determine underlying causes to prevent recurring billing problems
Track individual performance against service and productivity targets and contribute to overall team results
Work closely with operational departments and client contacts to obtain accurate information needed for billing and customer service requests
Maintain a consistent presence in all interactions while supporting additional billing-related duties as needed

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Fulltime

New

Full Charge Bookkeeper

Location

United States , Woodland Hills

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

At least 3 years of experience in full-charge bookkeeping combined with business management responsibilities
Demonstrated business management experience is required
Hands-on proficiency with both QuickBooks Online and QuickBooks Desktop
Minimum of 3 years of payroll processing experience across one or more payroll platforms
Proven ability to manage multiple client accounts and balance competing deadlines without sacrificing accuracy
Strong written and verbal communication skills with the ability to foster positive client relationships
Solid organizational, analytical, and problem-solving skills, along with proficiency in Microsoft Office, especially Excel
An Associate’s or Bachelor’s degree in Accounting, Finance, or a related discipline is preferred

Job Responsibility

Oversee end-to-end bookkeeping functions for a diverse portfolio of more than 20 clients, ensuring timely and accurate financial processing
Handle day-to-day accounts payable and accounts receivable activities while tracking cash movement and helping clients stay informed on liquidity needs
Reconcile bank accounts, credit cards, and balance sheet items to maintain reliable and up-to-date financial records
Lead monthly and annual closing activities, making sure all entries, adjustments, and supporting documentation are completed properly
Produce financial statements, customized reports, and backup schedules that give clients and internal stakeholders clear insight into performance
Administer payroll through various payroll systems, ensuring accurate calculations, processing, and recordkeeping
Manage required periodic filings such as sales tax submissions, business license renewals, and year-end 1099 reporting
Serve as a primary contact for clients by responding to questions related to payments, financial data, and routine operational matters
Partner with firm leadership and colleagues to deliver responsive service, uphold compliance standards, and maintain organized financial documentation

What we offer

Medical
Vision
Dental
Life and disability insurance
Company 401(k) plan

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Service Charge Officer

Job Description

Job Responsibility

Requirements

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