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Service Centre Support Assistant

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MJ QUINN INTEGRATED SERVICES LTD

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Location:
United Kingdom , Knowsley

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Contract Type:
Not provided

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Salary:

26000.00 GBP / Year

Job Description:

As a Service Centre Support Assistant, you’ll be a key point of contact for field-based teams, providing excellent customer service and ensuring all requests are handled efficiently and accurately. You’ll manage the Service Centre mailbox, prepare documentation, pick and label stock, and work closely with colleagues to maintain high standards of quality, safety and organisation. This is a hands-on, varied role ideal for someone who enjoys multitasking, problem-solving and supporting fast-moving operational teams.

Job Responsibility:

  • Manage the Service Centre mailbox, including printing order request forms, providing updates and responding to queries promptly
  • Prepare paperwork and delivery/return labels with accuracy and attention to detail
  • Maintain up-to-date records and tracker documents for all Service Centre requests
  • Organise and store documentation for orders, labels and related records
  • Pick and prepare items for dispatch, ensuring correct quantities and packaging
  • Check items for suitability and compliance with Service Centre quality standards and SOPs
  • Ensure adherence to company procedures and regulatory requirements
  • Monitor stock levels and communicate any shortages or alternatives to managers
  • Maintain clear, professional communication with stakeholders to avoid delays
  • Escalate issues appropriately when required
  • Prioritise workload to meet customer needs
  • Support colleagues across all areas of the Service Centre when needed

Requirements:

  • 1–2 years’ experience in stores, warehousing or administrative roles
  • Strong written and verbal communication
  • Confident using Microsoft Outlook and Excel
  • Excellent email management
  • High accuracy in picking, labelling and documentation
  • Ability to follow SOPs and quality standards
  • Strong organisational and time-management skills
  • Problem-solving mindset with appropriate escalation
  • Basic understanding of inventory management
  • GCSEs (or equivalent) in English and Maths

Nice to have:

  • Experience with order processing, label printing, picking or stock control
  • Familiarity with inventory systems such as Microsoft Dynamics or SAP

Additional Information:

Job Posted:
February 17, 2026

Expiration:
March 06, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

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