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As a Service Centre Support Assistant, you’ll be a key point of contact for field-based teams, providing excellent customer service and ensuring all requests are handled efficiently and accurately. You’ll manage the Service Centre mailbox, prepare documentation, pick and label stock, and work closely with colleagues to maintain high standards of quality, safety and organisation. This is a hands-on, varied role ideal for someone who enjoys multitasking, problem-solving and supporting fast-moving operational teams.
Job Responsibility:
Manage the Service Centre mailbox, including printing order request forms, providing updates and responding to queries promptly
Prepare paperwork and delivery/return labels with accuracy and attention to detail
Maintain up-to-date records and tracker documents for all Service Centre requests
Organise and store documentation for orders, labels and related records
Pick and prepare items for dispatch, ensuring correct quantities and packaging
Check items for suitability and compliance with Service Centre quality standards and SOPs
Ensure adherence to company procedures and regulatory requirements
Monitor stock levels and communicate any shortages or alternatives to managers
Maintain clear, professional communication with stakeholders to avoid delays
Escalate issues appropriately when required
Prioritise workload to meet customer needs
Support colleagues across all areas of the Service Centre when needed
Requirements:
1–2 years’ experience in stores, warehousing or administrative roles
Strong written and verbal communication
Confident using Microsoft Outlook and Excel
Excellent email management
High accuracy in picking, labelling and documentation
Ability to follow SOPs and quality standards
Strong organisational and time-management skills
Problem-solving mindset with appropriate escalation
Basic understanding of inventory management
GCSEs (or equivalent) in English and Maths
Nice to have:
Experience with order processing, label printing, picking or stock control
Familiarity with inventory systems such as Microsoft Dynamics or SAP