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Service Centre Manager

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360 Resourcing Solutions

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Location:
United Kingdom , Hereford

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Category:
Manufacturing

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Contract Type:
Not provided

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Salary:

Not provided
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Job Responsibility:

  • Take responsibility for implementing and maintaining effective processes to achieve the highest possible customer satisfaction levels in excess of the manufacturer national average
  • Monitor and control costs in line with the business plan, whilst maintaining quality standards and customer service
  • Ensure accurate collection and recording of customer data in line with Group standards
  • Ensure that the manufacturers standards are adhered to at all times
  • Make sure there is a safe working environment which is maintained
  • Monitor colleague performance
  • Drive the business forward and maximise customer satisfaction whilst motivating and managing the whole team

Requirements:

  • Previous experience within a similar role
  • Strong leadership and people management skills
  • Ability to generate impressive results by increasing performance, profitability and operating efficiency
  • Strong communication and organisational skills
What we offer:
  • 25 days holiday rising with length of service plus bank holidays
  • Access to our online rewards platform giving you cash back and discounts for multiple retailers
  • Preferential Service Rates
  • Colleague Purchase Scheme
  • Share Incentive Scheme
  • Pension
  • Enhanced Maternity & Paternity

Additional Information:

Job Posted:
May 03, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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