Service Centre Analyst Job at LGT Gruppe Holding AG (London)

WFM Service Delivery Manager

As Workforce Management Service Delivery Manager for our Contact Centre Operatio...

Location

Switzerland , Bern

Salary:

Not provided

Allianz

Expiration Date

Until further notice

Requirements

Experience in an insurance services call/contact centre
Minimum 3+ years experience in Workforce Management
Proven management and leadership experience
Ability to work in a fast-paced environment and adapt to changing priorities
Proficiency in Microsoft Office products (Excel, Word, PowerPoint)
Strong knowledge of telephony/call routing and workforce management platforms (CC Math / Verint advantageous)
Understanding of cross-business workforce management practices
Experience leading or supporting project initiatives
Excellent communication skills
Experience in business analysis, reporting, problem identification, resolution, and root cause analysis

Job Responsibility

Lead and manage a team of scheduling and intra-day analysts, fostering a collaborative and high-performance culture
Develop strategies and processes to build a self-sufficient tactical workforce management function that collaborates effectively with partners and stakeholders
Regularly review and update delivery plans, making recommendations to strategic planning function and senior leadership for effective execution in operations
Serve as the primary point of contact for short term/real-time operational issues, communicating with functional leads and other stakeholders to resolve issues promptly
Oversee workforce management functions, coordinating process improvement and business functions to support the overall business strategy
Foster a culture of continuous improvement by evaluating processes, identifying areas for enhancement, and implementing innovative solutions
Foster a development culture that mutually meets the business requirements and individual career goals
Oversee procedure and policy documentation, including real-time playbook documentation
Perform additional duties as assigned to support the contact centre’s objectives

What we offer

Large variety of courses and targeted development programs
International mobility and career progression
Work Well programs for health and wellbeing
Flexibility in planning and arranging for a better work-life balance

Fulltime

Implementation Business Analyst

As a part of the Implementation team, the Implementation Business Analyst will p...

Location

United Kingdom , Peterborough

Salary:

Not provided

Activate Group Limited

Expiration Date

Until further notice

Requirements

Business Analysis experience covering processes, operations, contact centre, technology, client services and testing, 3+ years desired
Strong Business Analyst skills and ability to use a variety of analysis, design and documentation techniques
Strong communication skills and able to present requirements and processes to prospective clients, existing clients and internal teams
Good Microsoft Office skills (especially Excel, Word, PowerPoint) and skills with process mapping software
Collaborative team working approach and ability to build strong relationships both in person and remote
Hardworking and can-do attitude, able to work in a fast-paced environment over multiple client Implementation & Change projects concurrently
Able to work under minimal direction in line with the Implementation Lifecycle and Framework
Logical, analytical, with strong attention to detail and problem-solving skills
Solution-orientated and always looking to deliver for our clients and internal stakeholders

Job Responsibility

Analysis of client requirements, internal processes, configurable system setup and functionality
Capture and document client requirements during the ‘Pre-Implementation’ phase
Ensure all applicable options and data requirements are explored with the client
Work with the client and our internal teams to design the configuration and set up of our services as well as our processes
Identify requirements where IT development would be required
Create clear, detailed & unambiguous requirements, process documentation and flows for the clients and internal teams
Conduct impact analysis of proposed changes to existing processes
Own and execute test plans for all configuration and set up to ensure we deliver to the highest quality
Identify opportunities to increase automation through configuration and set up
Support the Implementation Manager throughout the Lifecycle of the Implementation project by representing the client requirements and our solution in project discussions

What we offer

33 days holiday (including bank holidays)
Personal health cash plan – claim back the cost of things like dentist and optical check ups
Enhanced maternity / paternity / adoption / shared parental pay
Life assurance: three times basic salary
Free breakfasts and fruit
Birthday surprise for everybody

Fulltime

Senior Technical Business Analyst

We are looking for our future Business Analyst to join our Global Technology Sol...

Location

Malaysia , Kuala Lumpur

Salary:

Not provided

ResMed

Expiration Date

Until further notice

Requirements

8+ years of experience as a Technical Business Analyst
Experience in solutioning and supporting customer service
Strong business acumen with customer first mindset
Strong analytical and problem-solving skills, with a keen attention to detail
Excellent communication skills
Work effectively in a remote setting, collaborating with remote and global team members across multiple time zones
5+ years of experience with CRM system – preferably Service Cloud
3+ years of contact center experience

Job Responsibility

Effectively communicate and engage with business users and peers to gather requirements
Work closely with global customer service teams to implement system solutions that streamline processes and improve efficiency
Proven ability to analyze and gather complex business processes and develop effective solutions
Develop user stories and acceptance criteria to drive functional, technical and system requirements
Work with solution architects and platform architect teams to design solutions based on signed-off business requirements
Provide a walk through of developed features and functionality to business users
Facilitate User acceptance testing with identified users and obtain sign off for implementation
Ability to partner with cross-functional teams across multiple different time zones
Actively engage and inform stakeholders across the business on progress of the tasks
Perform impact analysis for scope change requests and document changes to requirements, business processes, configuration, and data mapping

What we offer

Bonus plan
Working from home flexibility
Referral bonus
Resmed's preferred shareholding programme
Competitive benefits (Pension, Long-Term Illness Protection, Health Insurance...)
Internal career opportunity

Fulltime

IT Senior Service Desk Analyst

BDO is looking to recruit a dynamic customer focused Senior IT Service Desk Anal...

Location

United Kingdom , Liverpool

Salary:

Not provided

BDO UK LLP

Expiration Date

Until further notice

Requirements

Extensive customer service experience, both remote and face-to-face
Proven experience with incident management systems (e.g., ServiceNow)
Minimum 3 years’ experience in 1st and 2nd line IT support
Excellent communication skills, both written and verbal
Strong task ownership and prioritisation skills
Advanced knowledge of hardware, software, peripherals, Active Directory, O365, Windows 10, SCCM, Azure, SharePoint, Mimecast, Citrix, MS Teams

Job Responsibility

Customer-Centred Support: Deliver exceptional customer service both remotely and on-site, adhering to BDO Quality and service level agreements
Site Visits / On-Site Support: Provide face-to-face assistance and technical support at client sites as required
Project Support: Assist in IT projects, providing technical expertise and ensuring successful implementation and integration
Out of Hours Handovers: Manage handovers for out-of-hours support, ensuring continuity and resolution of ongoing issues
Onboarding / Buddying: Facilitate onboarding of new team members and act as a buddy to support their integration and development
Knowledge Advocate: Promote and share knowledge within the team, ensuring documentation and processes are up-to-date and accessible
Service Desk Incident Management: Cover ticket management and incident resolution, ensuring timely and effective handling of service desk requests
Functional Escalations within Sub Team: Manage escalations within the team, ensuring issues are addressed promptly and effectively
Alignment to Team Shifts: Ensure alignment with team shifts and schedules, adapting to business needs and priorities
Early Adoption / Testing: Lead initiatives for early adoption and testing of new technologies and processes

New

Service Desk Analyst

The Service Desk Analyst role at NTT DATA involves providing administrative supp...

Location

Malaysia , Cyberjaya

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

High School Certification or diploma or equivalent
Basic to moderate level years of experience
Basic to moderate level experience level in the Technology Industry and Call Centre environment
Ambitious self-starter with the ability to work under general direction
Ability to use sound judgment to escalate an issue to a higher level
Methodical in approach to ticket resolution
Ability to interact with a variety of stakeholders
Demonstrates required integrity to ensure excellent client service and retention
Good attention to detail and client focused
Strong and effective verbal and written communication skills

Job Responsibility

Provides an administrative support service to the Managed Services Client Service Desk team
Provides entry level administrative tasks as required by the team
Ensure the correct escalation procedure is followed on all critical calls and requests
May be responsible for receiving, validating, and logging client requests, capturing the detail of the request
Assists with analyzing and interpreting escalation requests to ensure the correct categorization and prioritization
Ensures all relevant documents related to the tickets / requests are maintained, including the client’s information
Performs any other related task as required

Fulltime

New

Senior Business Analyst Investor Services Operations Change

The Senior Business Analyst at C12 level plays a critical role in bridging the g...

Location

United States , Tampa

Salary:

87280.00 - 130920.00 USD / Year

Citi

Expiration Date

March 24, 2026

Requirements

Bachelor's Degree or higher in Finance, Economics, Business Administration, Information Technology, Engineering, or an equivalent practical experience
Minimum 5 years or more of relevant experience as a Business Analyst or similar role within a complex corporate environment, preferably in the financial services industry
Proven and extensive experience (minimum 3+ years) in investment fund accounting, Transfer Agency, and/or Middle Office processes and systems
In-depth knowledge of funds services and its processes
Experience as a Business Analyst in a Change Management unit or in operational improvements (e.g., Lean, reengineering programs)
Experience with the Software Development Lifecycle (SDLC) and testing phases (UAT, functional, regression)
In-depth analytical skills, able to work and manipulate data sets, draw conclusions, create reports, and perform root cause analysis
Excellent problem-solving ability and good business judgment
Excellent verbal and written communication skills
Ability to work on own or as part of a team, under time pressure, multitask effectively

Job Responsibility

Lead all business analysis activities on assigned complex projects, both client and internal
Lead the preparation and analysis of proposed system changes, gathering consensus between business requirements and technology deliverables
Document comprehensive business requirements (BRDs) and functional specifications
Perform in-depth process analysis and design solutions in response to complex client or operational needs across funds operations
Oversee testing of new system functionalities in UAT environments
Formulate and coordinate regression test plans and support Production Validation Testing
Co-operate closely with business stakeholders, Product, Technology partners, and clients
Take proactive actions targeted at minimizing and mitigating implementation and project risk
Manage client and business ad-hoc queries and requirements
Provide guidance and mentorship to junior analysts/team members

What we offer

medical, dental & vision coverage
401(k)
life, accident, and disability insurance
wellness programs
paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays
discretionary and formulaic incentive and retention awards

Fulltime

Business Analyst

We are seeking a Business Analyst to support the end‑to‑end analysis, definition...

Location

Romania , Bucuresti

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

Experience in telecommunications or Shared Service Centres is beneficial
Experience in New Product Development
Knowledge of IT methodologies or process models such as ITIL is an advantage
Fluent English (minimum B1)
Strong communication skills and adaptability
Understanding of Agile and Waterfall frameworks, including SAFe
Familiarity with ARIS, Business Process Framework, ITIL, ISEB, Jira, Jama, and Confluence

Job Responsibility

Collect and formalise business requirements for new or enhanced software systems
Validate and refine requirements through collaboration with cross‑functional teams involved in software and business product development
Contribute to the creation and alignment of technical and functional specifications, maintaining continuous communication with implementation stakeholders (e.g., Project Managers, Scrum Masters, Service Designers, Solution Architects)
Analyse, plan, and monitor implementation activities in alignment with the agreed traceability matrix
Ensure qualitative, timely delivery of business requirements across both Agile and Waterfall methodologies, supporting increased customer satisfaction
Coordinate traceability and dependencies throughout project execution, proactively identifying risks and supporting mitigation
Analyse data produced by software applications and define relevant processes
Facilitate training sessions and workshops with impacted teams following system launches or modifications

What we offer

Hybrid way of working
Medical and dental services
Life and hospitalization insurance
Dedicated employee phone subscription
Take control of your benefits and choose any of the below options: MEAL TICKETS/ PRIVATE PENSION/ VACATION VOUCHERS/ CULTURAL VOUCHERS within the budget
Special discounts for gyms and retailers
Annual Company Bonus
Loyalty Programme
Ongoing Education – we continuously invest in you to ensure you have everything needed to excel on the job and enhance your skills
You get to work with tried and trusted web-technology

Fulltime

Lead Analyst - Tech Business Management Office

The Business Senior Analyst is an intermediate-level position responsible for li...

Location

India , Chennai

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

8+ years of relevant hands-on experience in Technology Unit Administration, Business Management, Operational Controls and Governance reporting
Excellent understanding of Expense Management and Reporting processes
Knowledge of business systems and industry standards
Excellent analytic and problem solving skills
Very good knowledge in MS Office suite (Word, Excel, Powerpoint, Outlook) and Collaborative tools like Sharepoint
Experience in developing / working on process workflow automation
Prior knowledge / familiarity with Citi policies around Expense Management processes and Service Centre rules will be an additional advantage
Proven interpersonal skills to develop working relationships
Consistently demonstrate clear and concise written and verbal communication
Demonstrated ability to work under pressure to meet tight deadlines

Job Responsibility

Define business, financial, and operations requirements and systems goals through partnership with decision makers, systems owners and end users
Work as part of the Business Management Office team to accomplish objectives and liaise with relevant internal and external partners / stakeholders as needed to achieve defined goals
Manage Technology Third-Party Supplier liaison, process Supplier invoices and closely track receivables and payables from them, as well as perform monthly accrual of Supplier expenses
Manage Supplier contracts / SOWs, and ensure completion of contract renewals on-time
Coordinate with suppliers on any Regulatory and Labour law-related requirements
Handle the Unit processes related to staff joining/ exit and work on process improvements as required
Analyze and track various budgets and expense reimbursements and proactively alert in case of any potential overshoot
Create and prepare reports, metrics and presentations to support the unit leadership on various unit-level MIS and reporting requirements
Identify potential risks and alert management on the implications to the business unit as well as implement appropriate controls wherever applicable
Provide advice and counsel related to technology or operations of the business, ensure essential procedures are followed and contribute to defining standards

Fulltime

Service Centre Analyst

LGT Gruppe Holding AG

Location:
United Kingdom , London

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 20, 2026

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