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360 Resourcing Solutions Logo 360 Resourcing Solutions · Customer Service

Service Centre Advisor

United Kingdom, Coventry Employment contract 25687.70 GBP / Year · Job Posted July 03, 2026
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Job Description

The Camping and Caravanning Club is the world's oldest and largest Club for all forms of camping and our aim is to help people enjoy the simple pleasures that camping can bring. We are recruiting for a Service Centre Advisor. The successful candidate will play a key role in supporting the Service Centre Management Team by delivering outstanding customer service and high‑quality member communication across all channels. The position is focused on consistently meeting agreed KPIs and SLAs whilst maintaining a friendly, professional, and solutions‑driven approach. A core part of the role is to add value wherever possible, enhancing every interaction and contributing to the overall success and objectives of the Club.

Job Responsibility

  • Champion the value of Club membership by confidently communicating its benefits and proactively engaging non‑members to drive membership growth
  • Handle all member and non‑member bookings for Club Sites, aiming to convert every enquiry into a confirmed booking while offering attractive alternatives when first choice is not available, providing, at all times, sales through service
  • Manage membership renewals efficiently, processing payments and ensuring a seamless, positive renewal experience for every member
  • Conduct outbound calls to support retention, bookings management, and other targeted campaigns as directed by the Service Centre Management Team
  • Be confident, and knowledgeable on all Club products and Services to be able to deliver exceptional service on all calls, both inbound and outbound
  • To utilise skills of persuasion to encourage members to engage more with us or renew their membership
  • Provide exceptional service on every call, combining friendliness with professionalism to deliver accurate information and build strong member relationships
  • Consistently meet and exceed call‑handling KPIs, contributing to the overall performance and success of the Service Centre
  • Drive customer satisfaction in line with Net Promoter Score expectations
  • To recognise when levels of confidentiality are required and remain professional at all times, ensuring to meet with all relevant legislation including GDPR and payment processing

Requirements

  • GCSE’s or equivalent to include English and Maths
  • Competent with Microsoft packages
  • Experience of working within a busy customer environment or team
  • Experience of customer interactions, service and persuasive skills
  • Develop a good working knowledge, process understanding and time management
  • Excellent customer facing, relationship building and interpersonal skills
  • Excellent standard of verbal and written communication both internally and externally
  • Experience of sales through service and product knowledge

What we offer

  • 28 days annual leave plus bank holidays and holiday purchase scheme
  • 10% pension (5% / 5%)
  • 3 x salary life assurance
  • employee assistance programme
  • free staff membership for discounts on our Club sites and with our retail partners
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