Service Center Operator I Job at Aramark (Jacksonville)

Security Operations Center Operator

The Security Operations Center (SOC) Operator is staffed twenty-four (24) hours ...

Location

United States , New York

Salary:

31.45 - 32.45 USD / Hour

Allied Universal®

Expiration Date

Until further notice

Requirements

Must possess New York State Security Guard License
2+ Years of Security Experience
Must possess a high school diploma or equivalent
Must possess one or more of the following: Service in Military Occupational Specialty related to law enforcement, security (such as Military Police, Elite Military Forces, combat arms) or any support role in a Combat Zone
Graduate of a Certified Public Safety Academy (military or civilian) in the law enforcement, adult corrections, or firefighter field
Bachelor’s degree in protective services, business, or related field
A minimum of 8 or more years of active service in any military branch
Associate’s degree (or 60 credits) or higher in criminal justice with current or prior active military service
2 years of work experience in public sector dispatch or emergency operations center
2 years of verifiable data center security experience

Job Responsibility

Monitor all security, communications, and fire/life safety systems within the designated region via the provided monitoring systems
Proactively monitor all surveillance cameras and CCTV remote viewer programs. Monitors and responds to all security/life safety system alarms
Answer and respond to events and situations received over regular and emergency phones and intercoms
speak clearly, give direction, and provide guidance to employees and security staff during emergencies
Serve as the liaison between all departments and the security department
Handle (without delay) complaints and unusual/critical event information to Shift Supervisor, Account Manager, and Security Director
Accurately document routine and unusual events occurring on or near the facilities
Accurately maintain control of all equipment and keys in the Control Room. Accurately logs all equipment and keys signed out and returned by security, parking, and shuttle bus staff
Complete “task work orders" for all reported maintenance needs
Inform (without delay) the Shift Supervisor / Account Manager of any missing, damaged, or inoperative equipment or communications, alarm, CCTV, or other systems

What we offer

Employee Assistance Program
Employee Discount Program
Tuition Discount Program
Training & Career Development Programs

Fulltime

Security Operations Center Operator

Circle K Security Operations Center Operators support U.S. and Canada stores 24/...

Location

United States of America , Columbus

Salary:

Not provided

Circle K

Expiration Date

Until further notice

Requirements

Minimum of High School Degree or GED required
Quick learner, ambitious and well organized/structured
Familiarity with Help Desk functions, processes and procedures, and quality of service measurement, including problem tracking
Excellent analytical and problem resolution skills, verbal and written communication skills, strong organizational and time management skills, customer service and interpersonal skills and customer focus
Experience from store operation, service management or technical support would be a plus but not needed
Ability to understand customer demands and come up with solutions to their problems
High service orientation and willing to help when needed
Must be computer literate in Word and Excel
Good teamwork skills

Job Responsibility

Supports all U.S. and Canada stores 24 Hours a day and 7 days a week
Monitors all Circle K alarm systems and dispatches emergency personnel as needed, Police, Fire and Medical
Reports security incidents and provide real time response reporting to include but not limited to robbery, burglary, internal/external incident reporting and internal/external communications
Monitors and supports all digital video recording and camera systems in the field
Conduct routine alarm testing
Provide call center level support utilizing phone and email supporting field operations
Supports Access Control and Card System
Provide and support all Circle K systems related to Security Operations Center to include creating and follow through of work orders for security systems under the Security Operations Center umbrella
Data entry into multiple security software solutions, also including Microsoft Office Suite
Support Company with Security and Loss Prevention needs

What we offer

Medical, Vision, Dental, & Life Insurance
Bi-Weekly Pay
Full-Time Work
Large, Stable Employer
Work With Fun, Motivated People
Task Variety
401K With a Competitive Company Match
Flexible Spending/Health Savings Accounts Available
Tuition Reimbursement

Fulltime

Vp, Customer Service Operations & Monitoring

We’re seeking an enterprise-level operational executive to lead two of the most ...

Location

United States

Salary:

270000.00 - 290000.00 USD / Year

SimpliSafe

Expiration Date

Until further notice

Requirements

10+ years leading senior leaders in large-scale, multi-layered service operations (contact centers, monitoring centers, emergency response, consumer experience organizations, or similar environments)
Demonstrated success driving excellence across distributed teams serving millions of customers or transactions, with a strong focus on end-to-end consumer experience
Deep experience influencing the functions that enable operational success (WFM, QA, L&D, routing, analytics) through their respective leaders, ensuring a consistent and high-quality consumer journey
Strong track record of partnering with Technology and AI teams on automation, virtual agents, and large-scale operational workflows that elevate both efficiency and consumer experience
Advanced analytical, financial, and operational judgment with the ability to synthesize KPIs into actionable strategy that improves performance and consumer outcomes
Steady, decisive leadership style suited to high-stakes, fast-moving, safety-critical environments, with a commitment to delivering an exceptional consumer experience at scale

Job Responsibility

Lead and develop the senior leadership teams overseeing the CX Contact Center (~500 internal FTEs + ~400 BPO) and the Monitoring Center (~200 internal FTEs + 800K subscribers supported via wholesale monitoring partner)
Set long-term strategic direction for large-scale service operations, translating enterprise goals into operational roadmaps
Build a unified culture of accountability, trust, coaching, and continuous improvement across distributed, high-volume environments
Strengthen leadership capability through executive development, succession planning, and rigorous talent evaluation
Guide senior leaders of support, loyalty, and sales operations to deliver exceptional service levels, customer satisfaction, and business outcomes
Direct the senior leadership of the Monitoring Center to ensure accuracy, dispatch quality, emergency readiness, and compliance across 24/7 operations
Ensure both organizations operate with consistency, clarity, and operational discipline while managing high transaction volume and rapid change
Lead the senior leaders accountable for Workforce Management, Quality, Learning & Development, and Channel Strategy to ensure their teams are enabling operational success
Influence how WFM forecasting, capacity planning, and staffing strategies support organizational targets
Ensure QA insights, L&D programs, and operational analytics are effectively leveraged by CC and Monitoring leadership teams

What we offer

A mission- and values-driven culture and a safe, inclusive environment where you can build, grow and thrive
A comprehensive total rewards package that supports your wellness and provides security for SimpliSafers and their families
Free SimpliSafe system and professional monitoring for your home
Employee Resource Groups (ERGs) that bring people together, give opportunities to network, mentor and develop, and advocate for change
Participation in our annual bonus program, equity, and other forms of compensation, in addition to a full range of medical, retirement, and lifestyle benefits

Fulltime

Center Operations Supervisor

Center Operations Supervisors (COSs) are an important part of the Oak Street Hea...

Location

United States , Decatur

Salary:

43888.00 - 85068.00 USD / Year

CVS Health

Expiration Date

January 26, 2026

Requirements

An exceptional ability to solve problems and think critically
Strong collaboration skills and demonstrated success working within a team
A flexible and positive attitude
Ability to work in a fast-paced, often ambiguous environment
A proactive and adaptable working style
able to take ownership of tasks
2+ years professional experience in a customer service setting
1+ year experience leading a team preferred
Proficient PC skills
Associate's degree required, Bachelor's degree preferred

Job Responsibility

Support front desk coverage and contribute to service teamwork
Monitor staff's attendance and absences and identify coverage plans for expected and unexpected absences
Monitor provider schedules daily to ensure smooth flow of patient visits
Manage the transportation schedule to maximize company resources and delivery on a positive patient experience
Complete daily operational rounds to confirm foundational activities have been completed
Monitor outstanding work queues, checklists and other performance indicators
Monitor front desk activities for completion, accuracy and quality including confirmation calls, copay collection and patient experience, and contributing to work, when needed
Help maintain the welcome space and community room to promote a positive patient experience and support growth
Own facilities management to keep the center safe, clean, and functional
Depending on the need of the center, manage hourly center staff ranging from front desk staff to medical assistants and phlebotomists

What we offer

Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility

Fulltime

!

Center Operations Supervisor

Center Operations Supervisors direct the daily activities of staff, and assist t...

Location

United States , Tucson

Salary:

43888.00 - 76500.00 USD / Year

CVS Health

Expiration Date

January 26, 2026

Requirements

2+ years professional experience in a customer service setting
1+ year experience leading a team preferred
Proficient PC skills
Associate's degree required, Bachelor's degree preferred
US work authorization

Job Responsibility

Support front desk coverage and contribute to service teamwork
Monitor staff's attendance and absences and identify coverage plans
Monitor provider schedules daily to ensure smooth flow of patient visits
Manage the transportation schedule
Complete daily operational rounds
Monitor outstanding work queues, checklists and other performance indicators
Monitor front desk activities for completion, accuracy and quality
Help maintain the welcome space and community room
Own facilities management
Manage hourly center staff

What we offer

Affordable medical plan options
401(k) plan with matching company contributions
Employee stock purchase plan
Wellness screenings
Tobacco cessation and weight management programs
Confidential counseling and financial coaching
Paid time off
Flexible work schedules
Family leave
Dependent care resources

Fulltime

!

Service Assurance Center Accounts Specialist

Allied Universal’s SAC operates 24 hours per day, 365 days per year, and is a cr...

Location

United States , White Plains

Salary:

22.00 USD / Hour

Allied Universal®

Expiration Date

Until further notice

Requirements

High School diploma or equivalent
Minimum of one (1) year of prior customer service experience
Ability to navigate a web-based system and type while assisting callers
Experience working in a team environment as well as independently
Ability to multi-task in a fast-paced environment, while showcasing strong attention-to-detail
Strong verbal and written communication skills with an emphasis on providing excellent customer service over the phone
Highly motivated self-starter

Job Responsibility

Monitor and adjust schedules in real time by identifying unscheduled or missed shifts, ensuring site management is notified, and updating records to reflect actual service hours
Create and maintain accurate attendance exception records, collaborating with local branches and clients to resolve scheduling issues promptly
Monitor and respond to safety check calls and emergency situations by contacting appropriate personnel and documenting with incident reports
Train/retrain officers on call-in procedures
Provide feedback to account managers, by way of notes or e-mails, on anything that needs to be corrected with their accounts, employees, or site schedules
Use the Guard Management Platform (GMP) to ensure requests are replied to and closed out properly for proper invoicing
Receive calls from Allied Universal employees and transfer calls to appropriate personnel
Create and distribute after-action reports directly to the client

What we offer

Medical, dental, vision, basic life, AD&D, retirement plan and disability insurance
Eight paid holidays annually, five sick days, and four personal days
Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

Fulltime

Contact Center Service Advocate I

The CC (Contact Center) Service Advocate helps us meet the goal of successfully ...

Location

United States , Remote

Salary:

17.00 - 31.30 USD / Hour

CVS Health

Expiration Date

Until further notice

Requirements

High School diploma or equivalent required, some undergraduate education preferred
1 year of customer service experience, call center environment experience preferred
A flexible and positive attitude
A friendly and nurturing attitude toward our patient population of older adults
Experience with EMR (Electronic Medical Record) documentation preferred
Ability to multitask, prioritize, and manage time effectively
Outstanding phone demeanor and etiquette
High level of integrity
Proficient PC skills, including basic Microsoft Excel skills
Spanish, Mandarin, Cantonese, or Polish speakers preferred

Job Responsibility

Appointment Scheduling: Handle inbound and outbound calls to schedule, reschedule, and cancel patient appointments
Customer Interaction: Provide courteous and professional service to patients, addressing their inquiries and concerns
Data Entry: Accurately enter patient information and appointment details into the scheduling system
Communication: Communicate appointment details and any necessary instructions to patients clearly and effectively
Problem Resolution: Address and resolve any scheduling conflicts or issues promptly
Collaboration: Work closely with medical staff and other departments to ensure smooth scheduling operations
Follow-Up: Conduct follow-up calls to confirm appointments and provide reminders to patients
Documentation: Maintain accurate records of all interactions and transactions with patients

What we offer

Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility

Fulltime

Contact Center Service Advocate

The CC (Contact Center) Service Advocate helps us meet the goal of successfully ...

Location

United States , Remote

Salary:

17.00 - 31.30 USD / Hour

CVS Health

Expiration Date

Until further notice

Requirements

High School diploma or equivalent required
some undergraduate education preferred
1 year of customer service experience
call center environment experience preferred
a flexible and positive attitude
a friendly and nurturing attitude toward our patient population of older adults
experience with EMR (Electronic Medical Record) documentation preferred
ability to multitask, prioritize, and manage time effectively
outstanding phone demeanor and etiquette
high level of integrity

Job Responsibility

Handle inbound and outbound calls to schedule, reschedule, and cancel patient appointments
provide courteous and professional service to patients, addressing their inquiries and concerns
accurately enter patient information and appointment details into the scheduling system
communicate appointment details and any necessary instructions to patients clearly and effectively
address and resolve any scheduling conflicts or issues promptly
work closely with medical staff and other departments to ensure smooth scheduling operations
conduct follow-up calls to confirm appointments and provide reminders to patients
maintain accurate records of all interactions and transactions with patients
other duties or special projects as assigned

What we offer

Affordable medical plan options
a 401(k) plan (including matching company contributions)
an employee stock purchase plan
no-cost programs for wellness screenings, tobacco cessation and weight management programs
confidential counseling
financial coaching
paid time off
flexible work schedules
family leave
dependent care resources

Fulltime

Service Center Operator I

Aramark

Location:
United States , Jacksonville

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 06, 2026

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