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Alfa Laval Logo Alfa Laval · -

Service Center Manager

South Africa, Johannesburg · Job Posted March 05, 2026
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Job Description

We're now looking for passionate Service Centre Manager at Alfa Laval, Johannesburg, South Africa who would be directly responsible to lead an energetic team of our workshop job execution with quality and pace. This is an excellent opportunity to be a part of most dynamic and transforming 'Service' team of Alfa Laval MEA. The individual will be responsible for leading, developing and securing a high performing Service Centre organization in line with the overall Service strategy and the Alfa Laval culture in order to a) Create an excellent customer experience b) Deliver service excellence - safety, quality, delivery and cost c) Meet and develop the service market demands supporting service growth opportunities.

Job Responsibility

  • Secure a strong QHSE culture within the service centers
  • Manage and develop capabilities needed to support the overall service strategy whilst leading and implementing the service transformational roadmap
  • Responsible for the Service Centre cost center forecast and result including investments and managing progress against financial targets
  • Drive continuous safety and efficiency improvements as well as innovative processes and technologies and implement change management to adapt to new market demands and increase the competitiveness of the service center
  • Support proactive service sales by lead generation in collaboration with service sales
  • Manage customer relationships internally and externally towards delivering excellent customer experience
  • Lead the Service Centre team and Field Service Team giving direction and ensuring that they are performing with a strong customer orientated mindset
  • Develop, motivate and coach direct reports and secure a proper competence development
  • Adapt quickly ensuring availability of internal and external resources based on customer demands
  • Identify and manage high quality sub-suppliers for repairs and reconditioning and general purchases optimizing cost and ensuring high quality service
  • Ensure that service jobs are executed according to importance in close cooperation with sales and deviations are reported and aligned with sales
  • Implement and follow up on relevant KPIs to measure and improve performance
  • Define best practice and share that with other Alfa Laval organizations
  • Manage and develop authorized workshops and service providers
  • Member of the regional Service Operations Management team

Requirements

  • Mechanical engineer with 10+ years’ experience including managing a service center or workshop
  • Experience in GPHE and rotating equipment - decanters and HSS
  • Strong service culture, customer focus, results driven, continuous improvement mindset
  • Excellent people and communication skills
  • Ability to build relations internally and externally
  • Agile easily adapting to changing circumstances

What we offer

  • An exciting place to build your career having opportunity to expand your global network, inside and outside of Alfa Laval, with different nationalities
  • Excellent learning opportunity to work with our global leaders
  • Interesting and challenging position in an international, open, and friendly environment where we help each other to develop and create value for our customers
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