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Service Center Agent

https://www.roberthalf.com Logo

Robert Half

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Location:
United States , Fort Worth

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are looking for an experienced Service Center Agent to join our team in Fort Worth, Texas. In this role, you will provide exceptional Tier 1 support for global operations while ensuring a seamless customer experience. As a Contract to permanent position, this opportunity offers the potential for long-term growth within the travel agency industry.

Job Responsibility:

  • Deliver efficient Tier 1 troubleshooting to resolve customer issues during the first interaction whenever possible
  • Escalate complex problems to Tier 2 teams while monitoring progress and resolution
  • Manage and resolve cases in the request queue with thorough documentation of steps taken and outcomes
  • Educate clients on Virtuoso sales tools, processes, and programs by addressing inquiries about technology, products, events, and services
  • Develop and maintain the knowledge base by creating clear documentation, including FAQs and step-by-step guides for recurring tasks
  • Conduct outbound call campaigns to support promotional and marketing efforts as assigned
  • Collaborate with team members to achieve Service Center goals and maintain a high level of customer satisfaction

Requirements:

  • High School diploma or equivalent education required
  • 2-4 years of experience in customer service and Service Center environments
  • Proficiency in English required
  • Spanish language skills are preferred
  • Strong knowledge of Microsoft Office, Outlook, and ticketing/tracking systems
  • Experience in the travel or hospitality industry is highly preferred
  • Ability to multitask, prioritize, and problem-solve efficiently
  • Excellent verbal and written communication skills
  • Organized and detail-oriented with a focus on delivering solutions based on established procedures

Nice to have:

  • Spanish language skills
  • Experience in the travel or hospitality industry
What we offer:
  • medical, vision, dental, and life and disability insurance
  • eligible to enroll in our company 401(k) plan

Additional Information:

Job Posted:
January 09, 2026

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