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Robert Half Logo Robert Half · Customer Service

Service Center Agent

United States, Fort Worth · Job Posted January 09, 2026
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Job Description

We are looking for an experienced Service Center Agent to join our team in Fort Worth, Texas. In this role, you will provide exceptional Tier 1 support for global operations while ensuring a seamless customer experience. As a Contract to permanent position, this opportunity offers the potential for long-term growth within the travel agency industry.

Job Responsibility

  • Deliver efficient Tier 1 troubleshooting to resolve customer issues during the first interaction whenever possible
  • Escalate complex problems to Tier 2 teams while monitoring progress and resolution
  • Manage and resolve cases in the request queue with thorough documentation of steps taken and outcomes
  • Educate clients on Virtuoso sales tools, processes, and programs by addressing inquiries about technology, products, events, and services
  • Develop and maintain the knowledge base by creating clear documentation, including FAQs and step-by-step guides for recurring tasks
  • Conduct outbound call campaigns to support promotional and marketing efforts as assigned
  • Collaborate with team members to achieve Service Center goals and maintain a high level of customer satisfaction

Requirements

  • High School diploma or equivalent education required
  • 2-4 years of experience in customer service and Service Center environments
  • Proficiency in English required
  • Spanish language skills are preferred
  • Strong knowledge of Microsoft Office, Outlook, and ticketing/tracking systems
  • Experience in the travel or hospitality industry is highly preferred
  • Ability to multitask, prioritize, and problem-solve efficiently
  • Excellent verbal and written communication skills
  • Organized and detail-oriented with a focus on delivering solutions based on established procedures

Nice to have

  • Spanish language skills
  • Experience in the travel or hospitality industry

What we offer

  • medical, vision, dental, and life and disability insurance
  • eligible to enroll in our company 401(k) plan
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