Service Business Settlement Specialist, IKEA

IKEA

Location:
India, Bangalore

Category:
Finance

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

GBO is a key partner for Group functions, Businesses, and functions to transform and operate new ways of working. In the SBS area, the GBO will partner with Group Customer Fulfilment to set up value-added services and Centres of Expertise. The GBO will be a key partner in Procure to Pay process within the CFF area for Last Mile deliveries and Core Services. It will require a close dialogue with CFF, Digital, Finance, and People and Culture. High growth of the CFF area means also a high potential to expand GBO scope over time (besides invoicing, also support to sourcing and fulfillment operations). The function will simplify, modernize, and automate Customer Fulfilment back-office tasks and business transactions, procurement operations, and financial reporting, increase value-added services, implement best practice standard ways of working while meeting local regulatory needs, and invest in competence development.

Job Responsibility:

Execute daily invoice control (billing) tasks for countries in line with standardized procedures and on a timely manner in order to ensure profitability
Analyze the reports on billing proposals and processed transactions provided by the system (Centiro) to assure data accuracy and compliance
Standardize and streamline the invoice control process, working proactively together with relevant stakeholders (Service Fulfillment Operations, Customer Service Centre, Sourcing, Business Navigation, Finance, Continuous Improvement), in order to decrease the number of manual integrations
Encourage and promote clear communication and cooperation with Ingka Transport and Business Service Providers and other stakeholders (Service Fulfillment Operations, Customer Service Centre, Sourcing, Business Navigation, Finance) to support the overall business development
Contribute functional knowledge to cost-efficiency improvement initiatives to ensure agreed service productivity
Give input on set forecasts to improve the Transport and Business Service Providers’ invoice quality and performance in cooperation with Service Fulfillment Operations
Act as a trainer for junior co-workers in order to contribute to their development
Act as a backup for countries outside of a given area of responsibility

Requirements:

Bachelor’s degree in accounting / Finance / Economics / Logistics or a related field
Minimum 2+ to 4 years of experience within the Finance / Logistics area
Experience from Ingka business with a good understanding of how the commercial and financial processes work
Been part of developing new ways of working and implementing proven solutions for efficiency purposes
Proven track record in delivering under time pressure
Computer/smart device literate, tech-savvy
Fluent oral and written English (+ fluent in local language if needed)
Good computer skills with good knowledge of Microsoft Excel

Nice to have:

Good understanding of the IKEA Concept, IKEA Brand identity and the IKEA Culture & Values
Very good knowledge of global Service Business Settlement process/procedures
Good knowledge of processes/procedures within given area of responsibility
Good understanding of IKEA business and systems
Good knowledge of modern office practices, procedures, and equipment
Basic accounting/finance knowledge
Basic logistics and/or supply chain knowledge
Ability to maintain discretion in confidential matters
Ability to work both in a team and independently across organizational boundaries
Strong communication skills and ability to build strong relationships with team members and business partners
Ability to prioritize tasks and work efficiently while paying attention to details and maintaining a high level of accuracy
Solution-focused and open to change combined with an ability to think “out of the box” and provide ideas for continuous improvement
Ability to recognize the implications of own actions on the organization

Additional Information:

Job Posted:
May 08, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Service Business Settlement Specialist