Service + Billing Administrator Job at Robert Half (Schenectady)

Billing Administrator

Working as part of the Europe & Asia Revenue team, the successful applicant will...

Location

United Kingdom , London

Salary:

Not provided

Ogier

Expiration Date

Until further notice

Requirements

Prior experience working in a billing role, preferably in a legal environment
basic proficiency in the use of Microsoft Office
Highly diligent with an organised and timely approach to work, ensures attention to detail
Able to prioritise multiple matters and meet tight deadlines
Excellent client service mentality with a ‘can do, will do’ attitude
Effective and respectful communication, both verbally and in writing
Ability to work proactively and effectively within a team and with minimal supervision
Analytical and logical approach, with a strong sense of initiative
Awareness of the importance of the wider commercial environment
A team ethos and excellent client service mindset

Job Responsibility

Responsible for the revenue cycle for specified partners including WIP management and production of legal bills from initial creation through to distribution to clients
Regular review of WIP balances with fee earners / other members of the Finance team to agree where bills can be raised
Providing support to the business for complex billing requirements, including amendments to bills reversals, write offs and database amendments
Act as subject matter expert for billing on the firm's practice management system and seek opportunities to improve utilisation of billing functionality and enhance internal processes
Managing billing email inboxes and addressing emails in a timely manner
Ensuring queries and escalations are handled correctly and promptly through to appropriate resolution, including handling queried invoices
Implementing process improvements for new and existing matters
Monitoring changes in invoicing requirements of clients and ensuring adherence to these requirements to support timely payment
Liaising with clients to obtain matter/purchase order numbers, where required
Collaborating with internal fee earning teams to ensure invoices comply with external counsel guidelines

Fulltime

Billing Administrator

Working as part of the Europe & Asia Revenue team, the successful applicant will...

Location

Jersey , Jersey

Salary:

Not provided

Ogier

Expiration Date

Until further notice

Requirements

Prior experience working in a billing role, preferably in a legal environment
basic proficiency in the use of Microsoft Office
Experience using Aderant tools and automated workflows
Highly diligent with an organised and timely approach to work, ensures attention to detail
Able to prioritise multiple matters and meet tight deadlines
Excellent client service mentality with a 'can do, will do' attitude
Effective and respectful communication, both verbally and in writing
Ability to work proactively and effectively within a team and with minimal supervision
Analytical and logical approach, with a strong sense of initiative
Awareness of the importance of the wider commercial environment

Job Responsibility

Responsible for the revenue cycle for specified partners including WIP management and production of legal bills from initial creation through to distribution to clients
Regular review of WIP balances with fee earners / other members of the Finance team to agree where bills can be raised
Providing support to the business for complex billing requirements, including amendments to bills reversals, write offs and database amendments
Act as subject matter expert for billing on the firm's practice management system and seek opportunities to improve utilisation of billing functionality and enhance internal processes
Managing billing email inboxes and addressing emails in a timely manner
Ensuring queries and escalations are handled correctly and promptly through to appropriate resolution, including handling queried invoices
Implementing process improvements for new and existing matters
Monitoring changes in invoicing requirements of clients and ensuring adherence to these requirements to support timely payment
Liaising with clients to obtain matter/purchase order numbers, where required
Collaborating with internal fee earning teams to ensure invoices comply with external counsel guidelines

Customer Service Administrator

We are looking for a dedicated Customer Service Administrator to join our team i...

Location

United States , Fort Lauderdale

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Minimum of 3 years of experience in customer service, support, or administrative roles
Proficient in using CRM software and other customer management tools
Strong communication skills with the ability to interact effectively with diverse groups
Demonstrated ability to handle multiple tasks and prioritize responsibilities efficiently
Exceptional attention to detail and accuracy in managing records and service processes
Proven problem-solving skills with a focus on customer satisfaction and conflict resolution
A positive, team-oriented attitude and a commitment to delivering outstanding service
Ability to adapt and thrive in a dynamic, fast-paced work environment

Job Responsibility

Act as the primary point of contact for customers, providing timely and accurate information regarding their service requests
Collaborate with internal teams to ensure efficient coordination and successful completion of customer service requirements
Review and verify completed service requests to ensure billing aligns with contractual agreements
Maintain organized and precise records of all customer interactions and service activities
Provide administrative support to enhance the efficiency of daily operations
Address and resolve customer inquiries and concerns with a proactive and solutions-focused approach
Foster positive relationships with both internal and external stakeholders to promote seamless communication
Monitor and manage customer accounts using CRM tools to ensure data accuracy and consistency
Identify opportunities for process improvements to elevate the overall customer experience

What we offer

medical
vision
dental
life and disability insurance
enrollment in company 401(k) plan
free online training

Fulltime

Customer Service Administrator

We are looking for a Customer Service Administrator to support a service-focused...

Location

United States , Dania Beach

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

At least 3 years of experience in customer service, customer support, sales support, or administrative coordination
Hands-on experience using CRM systems to manage customer information, service activity, and follow-up tasks
Strong verbal and written communication skills with the ability to interact effectively with internal and external customers
Demonstrated attention to detail, especially when reviewing records, service documentation, and billing information
Ability to manage multiple priorities in a fast-paced environment while maintaining accuracy and professionalism
Strong critical thinking and problem-solving skills, with the ability to resolve conflicts and address customer concerns constructively
Positive, service-oriented mindset with a commitment to delivering a high-quality customer experience
All applicants applying for U.S. job openings must be legally authorized to work in the United States.

Job Responsibility

Act as a primary point of contact for customers, providing timely updates and clear communication throughout the service process
Partner with internal departments to coordinate service activities and help ensure work is completed accurately and on schedule
Monitor service requests from initiation through completion, following up on open items to maintain a smooth customer experience
Review completed work for accuracy and confirm billing aligns with contract terms and customer-specific agreements
Maintain organized documentation, customer records, and administrative files to support efficient day-to-day operations
Handle inbound and outbound customer interactions professionally, resolving questions, concerns, and service-related issues
Work closely with cross-functional stakeholders to address challenges, improve response times, and support overall service quality

What we offer

medical, vision, dental, and life and disability insurance
401(k) plan
free online training

Service Administrator

The Service Administrator position provides administrative and customer service ...

Location

United States , Gastonia

Salary:

Not provided

Fairbanks Scales

Expiration Date

Until further notice

Requirements

High school diploma or equivalent
one year of directly related work experience
Proficient in Microsoft Office products - specifically Excel, Word and Outlook
Critical thinker with exceptional attention to detail
Excellent problem-solving skills
Excellent communication skills, both verbally and in writing
Ability to effectively organize and prioritize work as well as concentrate on multiple tasks simultaneously
Ability to develop and maintain business relationships

Job Responsibility

Answers incoming phone calls and direct calls to the appropriate party
Handles general customer inquiries, i.e. invoices and billing questions, general product information
Collects on past due invoices
Inputs billing data
Generates and completes quality work orders
Completes inter-division billing (installation, intra-shop transfers & warranty)
Inputs, tracks, and verifies commissions using Quarterly Commission Report
Utilizes and prints the Open Order Report on a weekly basis
Schedules technicians from the Open Order Report
Reviews and processes Accounts Payable invoices

Fulltime

Billing Administrator

We are recruiting for a Billing Administrator for our Service Delivery team here...

Location

United Kingdom , Stratford Upon Avon

Salary:

28000.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Strong attention to detail
Admin or billing experience
Confident using multiple systems
Organised and proactive

Job Responsibility

Review completed jobs to ensure they’re invoice-ready
Check job details, categorisation, and supporting data
Cross-check information against customer portals
Flag issues or missing data
Apply correct franchisee rates
Prepare jobs for final billing
Keep job records accurate and up to date
Maintain tracking and audit trails
Highlight recurring data issues
Liaise with teams to resolve missing info

What we offer

Full / Formal Training Programme
Company pension
Cycle to work scheme
Employee discount
Free parking
Life insurance
On-site parking
Referral programme
Wellness programme

Fulltime

Customer Service Administrator

We are looking for a dedicated Customer Service Administrator to join our team i...

Location

United States , Dania Beach

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Minimum of 3 years of experience in customer service, support, or administrative roles
Proficient in using CRM software and other customer management tools
Strong communication skills with the ability to interact effectively with diverse groups
Demonstrated ability to handle multiple tasks and prioritize responsibilities efficiently
Exceptional attention to detail and accuracy in managing records and service processes
Proven problem-solving skills with a focus on customer satisfaction and conflict resolution
A positive, team-oriented attitude and a commitment to delivering outstanding service
Ability to adapt and thrive in a dynamic, fast-paced work environment

Job Responsibility

Act as the primary point of contact for customers, providing timely and accurate information regarding their service requests
Collaborate with internal teams to ensure efficient coordination and successful completion of customer service requirements
Review and verify completed service requests to ensure billing aligns with contractual agreements
Maintain organized and precise records of all customer interactions and service activities
Provide administrative support to enhance the efficiency of daily operations
Address and resolve customer inquiries and concerns with a proactive and solutions-focused approach
Foster positive relationships with both internal and external stakeholders to promote seamless communication
Monitor and manage customer accounts using CRM tools to ensure data accuracy and consistency
Identify opportunities for process improvements to elevate the overall customer experience

What we offer

medical
vision
dental
life and disability insurance
401(k) plan
free online training

Fulltime

Customer Service Administrator

We are looking for a dedicated Customer Service Administrator to join our team i...

Location

United States , Dania Beach

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

At least 3 years of experience in customer service, administrative, or customer support roles
Proficiency using CRM systems and managing client communications
Strong critical thinking and problem-solving abilities to handle complex situations
Excellent communication skills, both verbal and written, with a customer-focused approach
Ability to multitask and prioritize tasks effectively in a fast-paced environment
Proven skills in conflict resolution and maintaining positive relationships
Collaborative mindset with the ability to work well across different teams
A proactive attitude and commitment to delivering high-quality service

Job Responsibility

Coordinate with various teams to ensure services are delivered on time and meet customer expectations
Act as a primary point of contact for customers, providing timely updates and addressing inquiries
Review completed service requests to confirm accuracy and compliance with customer contracts
Verify billing details and ensure records are maintained consistently and accurately
Collaborate across departments to resolve service-related issues and improve overall processes
Maintain organized documentation and provide administrative support to enhance operational efficiency
Identify opportunities for process improvements and implement solutions to enhance customer satisfaction
Communicate effectively with both internal and external stakeholders to foster strong relationships
Assist with handling inbound and outbound calls, ensuring prompt and thorough responses
Address conflicts or concerns with a focus on resolution and maintaining customer trust

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Select Country

Service + Billing Administrator

Job Description

Job Responsibility

Requirements

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What we offer

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